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User has been Auto deleted - all data lost
Netgear RN10400 , fw: 6.6.0, 2 x 1TB, RAID 1.
User has been Auto deleted - all data lost. Can not acces local user home dir?!?
Can someone check this? Or tell me, in which log can I check this. Which log file should I look to see from which IP was launched this operation?
How to get data from lost home dir. You can send linux commands ...
clipping from the readycloud.log
…
Mar 27 09:05:21 nas-soha rcbrokerd[2577]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
Mar 27 09:05:27 nas-soha rcbrokerd[12023]: ../common/unregister.h:62 DEBUG:../common/unregister.h:62 Unregister
…
system logs : image below (event is marked)
One year it's working fine. Maybe the problem is that it has been previously created a local user with the same e-mail. Local user tino.sosteric exist until yesterday but is now gone with his home folder.
Any help will be appreciated.
Br,
Tomi
Please if you haven't already. Have a read of Having ReadyCLOUD problems since 3/30/17?
This announcement has been updated over time.
I'm going to mark this as the solution to make sure those visiting this thread see this post.
706 Replies
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Hi
My ReadyNas 316 has suddenly started showing as 'offline' when i try to connect through readycloud. When i go to readycloud, under Manage, the NAS is listed as offline, and to 'check power and internet connectivity'. I know that the NAS is in fact online and working. I can browse the NAS through Explorer, and play media content stored on the NAS. However, i cannot access it through readycloud. Are there any steps i can take to get this working?
Hello McGarnagle,
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Regards,
- First off. If you don't work for netgear then butt out. Netgear is responsible and I, like others, want answers.
Netgear's handling of this is attrocious. Why do they create a fiasco in our systems and then leave it to a message thread of users to discuss and support each other?
They pretty much force their way into our IT with this stupid ReadyCloud, and then do a hideous job of it. We rely on their systems to be expert, but it is more like a newbie that has admin rights in our servers.
It really feels like they don't know what their doing and they don't care how it affects us.
KenBennett wrote:
butt outReally?
You do realize this is a community forum right? You want a technical explanation of what happened? You got it. You want to cry out to NETGEAR, complain, raise legal threats, contact their Support.
NETGEAR's public statement: https://community.netgear.com/t5/ReadyCLOUD/ReadyNAS-Bulletin-Board-on-March-30th-2017-ReadyCLOUD-Outage/m-p/1259697#U1259697
KenBennett wrote:
First off. If you don't work for netgear then butt out. Netgear is responsible and I, like others, want answers.IMO you are out of line. If you want to question Netgear specifically, then create a new thread and spell that out. Even then, any community member has the right to chime in if they wish.
And I chimed in.
- Yes I realize that. Question is, do you?
My post to NETGEAR's facebook page keep getting removed. NETGEAR need to relase an official statement and tell users what they're going to do to help with this issue. They are treating this as if it was our fault. I tried reaching out to several tech blogs to see if the story can get traction.
I also lost accounts but the data is still there. I cant add new cloud users since the Netgear Readycloud website cant see my NAS (RN104) and says it is offline (it is not).
I can access the NAS using its local IP address but I had to reset the admin password.
Any suggestions ?
TIA
- Using the local GUI, under the Cloud tab, did you turn ReadyCLOUD ON again? Due to this outage, your NAS was probably unregistered from ReadyCLOUD.
Thank you for your tips, everything is up and running again now.
I found that ReclaiMe File Recovery is able to read the 4-drive RAID5 BTRFS system from my ReadyNAS 104. I was able to locate the deleted ReadyCloud Home Folders. However, I need a license to restore the data. At $200, that license is just a little out of reach for me. :-(
Netgear Support has offered to run a tool on my ReadyNAS that will provide me with a serialized recovery of my data. What the hell am I going to do with 2TB of files (roughly 300,000 files) in a serialized format? LOL. That'll take quite some time for me to parse.
I'm asking Netgear to provide a license for ReclaiMe File Recovery so that I can recover this data the proper way.
dnanthony83 wrote:I found that ReclaiMe File Recovery is able to read the 4-drive RAID5 BTRFS system from my ReadyNAS 104. I was able to locate the deleted ReadyCloud Home Folders. However, I need a license to restore the data. At $200, that license is just a little out of reach for me.
Do you see the tree structure with ReclaiMe File Recovery or doesn't it only show files? I'm just interested in confirming that ReclaiMe won't perform the same kind of "serialized" recovery, which is often the only available option in data carving.
As I have read before, the ReclaiMe File Recovery is a tool that should work on this matter.
So I ask myself, why the causer of the problem - naming NETGEAR - is not giving (time limited maybe) licenses to all effected users, helping them clean up the mess THEY caused. That would do the trick and make -at least some- users "happy" again.
Hello Gott_u,
Here's the latest update of what to do with ReadyCloud outage problem that happened on Mar 30: Having ReadyCLOUD problems since 3/30/17?
Welcome to the community!
Regards,
Can we do a class action?? lost my all my pictures and file, and this is netgear's fault. Is there any legal action we can take?
Definitely starting to feel like class action territory to me.
It also feels like NetGear is completely clueless about Public Relations. They've responded to this whole thing so incredibly poorly you'd think they were all on vacation.
I don't really see how this is any different than if NetGear maliciously hacked our networks.
That's what I've been saying and I think we need to look into it. I'm going to call a lawyer tomorrow. I even got a lot of bs from someone on here about doing that when I asked a question, which has never been addressed.
KenBennett wrote:
I even got a lot of bs from someone on here about doing that when I asked a question, which has never been addressed.
I didn't know "bs" stood for "technical explanation".
The major difficulty being that you have to read.
This is akin to ransomware. I don't understand why you wouldn't just created a new id, like user, then user.0 and so forth like windows use to do. Wouldn't that have made more sense and put the burden of deleting data on the administrator of the box.
Tryll if you let me know your case number (e.g. via PM) I can have your case reviewed.
We are working our way through helping users that need it. The best engineer in our NAS team is spending a lot of time looking at some of the systems that have experienced data loss. This is taking longer than we would like but we are working on it.Normally when shares are deleted it is initiated by a user and considering our warnings about this being a destructive process we don't offer data recovery for that.
So with these exceptional circumstances we're needing to attempt to recover data that we normally wouldn't due to the complexity of doing so.
Our announcement describes how to rejoin ReadyCLOUD.
- Well, Y'all keep saying it's our fault. I keep reading how NETGEAR is going above and beyond and saying it's not their fault, yet it was a glitch on their side. Jak0lantash, you cannot pickup a turd by the clean end no matter how hard you try, so drop the turd, and go wash your hands.
KenBennett wrote:
Well, Y'all keep saying it's our fault. I keep reading how NETGEAR is going above and beyond and saying it's not their fault, yet it was a glitch on their side. Jak0lantash, you cannot pickup a turd by the clean end no matter how hard you try, so drop the turd, and go wash your hands.Cut it out. As far as I can see, no one on this thread has said the data loss was your fault - including jak0lantash. Netgear said it was their fault here here: https://community.netgear.com/t5/ReadyCLOUD/Having-ReadyCLOUD-problems-since-3-30-17/m-p/1259697#U1259697 Netgear employees who post here haven't said anything different.
I get that you are angry. People who lost data have reason to be. But let's make this more constructive (focusing on how to get people's data back). I'd rather not have to start locking threads, given the overall situation.
- They most certainly have, if you'd read. They've come out with how people should have their data backed up. I don't really care about that, as data loss or not having backups is not what I enquired about. Again, learn to read. Follow your own advice. I never once stated I lost data nor did I allude to losing data.
I do feel for those that lost their data.
KenBennett wrote:
They most certainly have, if you'd read.What they've said is this (my summary from what I've read):
The ReadyCloud server failure triggered the mechanism that comes into play when users want to stop using ReadyCloud. That mechanism initiated the deletion of all ReadyCloud accounts. The NAS deletes the home folders whenever an account is deleted - and that includes ReadyCloud accounts. Since this was initiated by the server, there was no user interaction to confirm the deletion - it happened silently. Netgear has disabled that "clean-up" mechanism in the server to prevent the problem from re-occuring.
I seriously doubt that you'll get a deeper technical explanation than that summary (and if you did, it likely wouldn't make sense to anyone who doesn't work on ReadyCloud). If I got something wrong, hopefully Netgear will correct it.
KenBennett wrote:
They've come out with how people should have their data backed up. I don't really care about that ...At the risk of angering you further: you might not care, but you should. RAID is not enough to keep your data safe. This is one proof point. There are plenty of others posted here - lightning strikes, theft, power surges, systems being tipped over/dropped, near-simultaneous failure of multiple disks,... If you had the data backed up, you wouldn't have lost much, if anything. If you don't learn that lesson from this event, you will lose data again - no matter whose storage system you use. It's just a matter of time.
This statement doesn't excuse Netgear. It's like your doctor saying "if you had your seat belt on, you wouldn't have been seriously injured in that accident". That doesn't make you responsible for the accident.
That said, I am not seeing posts in response to this particular event from mdgm, jennc, FramerV or any other Netgear employees that scold customers who lost data from this event for not having a backup. Instead, I am seeing transparency on what happened, efforts to identify all customers who were affected, and offers to recover data without charge (which normally is a quite expensive service). This of course is what they should be doing (and although it is the right thing to do, it also doesn't excuse Netgear)
FWIW, I do think it is reasonable for the customer to purchase their own USB drive if that is needed to back their data up. Though opinions on that likely vary.
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