I've piggy-backed onto a similar issue in the ReadyCLOUD Portal forum, but thought it best to open a new discussion on the Desktop client forum. See here for history:- https://community.netgear.com/t5/ReadyCLOUD/ReadyNAS-online-VPN-Disconnected/m-p/1314497#M8648 Ok, this has been driving me mad for over 2 weeks - I STILL can't get the ReadyCLOUD desktop app working on my Windows 10 Pro devices. I don't know why, but I have no issues with my Windows 8.1 laptop and ONE of my Windows 10 devices - the only one running Windows 10 Home. ALL of my other (5 in total) Windows 10 devices (all running Windows 10 Pro) have the same issue - i.e. the 'VPN Disconnected' issue. I've chosen one of my devices to run some testing on and have completed the following so far:- > Uninstalled the ReadyCLOUD app (v1.15), reboot, re-installed the ReadyCLOUD app (v1.15) - same issue> Uninstalled the ReadyCLOUD app (v1.15), reboot, re-installed an older version of the ReadyCLOUD app (v1.12) and updated to the latest (v1.15) - same issue in both versions> Reset the device to go back to a clean install of Windows 10 Pro (v1703, build 15063.483), installed ReadyCLOUD app (v1.15) - same issue> Used the DrayTek Smart VPN client to connect to my home router via an SSL VPN and the ReadyCLOUD app now works, showing 'Connected (Local)' I've gone through the above troubleshooting several times on the one device. I've also tried uninstalling v1.15, installing v1.12 and updating to v1.15 on two of the other Windows 10 Pro devices but still have the same issue. I'm currently using the DrayTek Smart VPN client to connect me to home just to keep everything in sync. This isn't practical long term as my external IP address changes fairly often so would prefer to get the ReadyCLOUD app working properly. I can't see this being anything other than an issue with the ReadyCLOUD app on Windows 10 Pro, to have it happen on 5 completely independant devices running the same OS can't be a coincidence. As I've committed one device to testing, I'm happy to use it as a guinea pig for any further testing if anyone has any more ideas? I'm using a ReadyNAS 104 on firmware version 6.7.5. All of my Windows devices are using ReadyCLOUD v1.15. All Windows 10 machines (including the Windows 10 Home machine) have the 'Creators Update' v1703 installed.

Hello clnock, Is the NAS accessible on the window 10 computers via web portal access? Are you getting specific error message from the windows 10 computer? Also try to disable any firewalls, anti-virus and security applications running on the computers. Regards, Marty_M NETGEAR Community Team

Hello clnock, We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future! Regards, Marty_M NETGEAR Community Team

Apologies, been on holiday since 22nd July. I've now had chance to look at your comments. I can confirm that I can access the NAS through the ReadyCLOUD portal. I am using BitDefender AV and Windows Firewall on one PC and have McAfee Internet Security on all my other devices. On the PC, I've disabled BitDefender but am unable to disable Windows Firewall as it's a domained PC and Windows Firewall is controlled by group policy. However, I've confirmed that 'ReadyNASRemote' is allowed through Domain, Private and Public networks. This did not work on the PC, the ReadyCLOUD application on the PC still shows 'Online (VPN Disconnected)'. All four of my other Windows 10 Pro devices are not domained, I've disabled McAfee Internet Security completely (both Firewall and AV components) on all four devices but these also have the same error 'Online (VPN Disconnected)'. On my one device running Windows 10 Home, this has McAfee Internet Security installed and ReadyCLOUD runs and works without issue with McAfee Internet Security installed. On my Windows 8.1 laptop, also with McAfee Internet Security installed, ReadyCLOUD also runs and works without issue.

Hello clnock, Is the NAS integrated to the domain? What error message are you getting on the ReadyCloud client? Regards, Marty_M NETGEAR Community Team

Hello clnock, We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future! Regards, Marty_M NETGEAR Community Team

Forum Discussion

clnock

Tutor

Jul 18, 2017

VPN Disconnected on Windows 10 Pro

I've piggy-backed onto a similar issue in the ReadyCLOUD Portal forum, but thought it best to open a new discussion on the Desktop client forum. See here for history:- https://community.netgear.com/t5/ReadyCLOUD/ReadyNAS-online-VPN-Disconnected/m-p/1314497#M8648

Ok, this has been driving me mad for over 2 weeks - I STILL can't get the ReadyCLOUD desktop app working on my Windows 10 Pro devices. I don't know why, but I have no issues with my Windows 8.1 laptop and ONE of my Windows 10 devices - the only one running Windows 10 Home. ALL of my other (5 in total) Windows 10 devices (all running Windows 10 Pro) have the same issue - i.e. the 'VPN Disconnected' issue. I've chosen one of my devices to run some testing on and have completed the following so far:-

> Uninstalled the ReadyCLOUD app (v1.15), reboot, re-installed the ReadyCLOUD app (v1.15) - same issue

> Uninstalled the ReadyCLOUD app (v1.15), reboot, re-installed an older version of the ReadyCLOUD app (v1.12) and updated to the latest (v1.15) - same issue in both versions

> Reset the device to go back to a clean install of Windows 10 Pro (v1703, build 15063.483), installed ReadyCLOUD app (v1.15) - same issue

> Used the DrayTek Smart VPN client to connect to my home router via an SSL VPN and the ReadyCLOUD app now works, showing 'Connected (Local)'

I've gone through the above troubleshooting several times on the one device. I've also tried uninstalling v1.15, installing v1.12 and updating to v1.15 on two of the other Windows 10 Pro devices but still have the same issue. I'm currently using the DrayTek Smart VPN client to connect me to home just to keep everything in sync. This isn't practical long term as my external IP address changes fairly often so would prefer to get the ReadyCLOUD app working properly. I can't see this being anything other than an issue with the ReadyCLOUD app on Windows 10 Pro, to have it happen on 5 completely independant devices running the same OS can't be a coincidence. As I've committed one device to testing, I'm happy to use it as a guinea pig for any further testing if anyone has any more ideas?

I'm using a ReadyNAS 104 on firmware version 6.7.5. All of my Windows devices are using ReadyCLOUD v1.15. All Windows 10 machines (including the Windows 10 Home machine) have the 'Creators Update' v1703 installed.

Desktop client

18 Replies

Replies have been turned off for this discussion

Marty_M
NETGEAR Employee Retired
Jul 23, 2017
Hello clnock,

Is the NAS accessible on the window 10 computers via web portal access? Are you getting specific error message from the windows 10 computer? Also try to disable any firewalls, anti-virus and security applications running on the computers.

Regards,
Marty_M
NETGEAR Community Team
Marty_M
NETGEAR Employee Retired
Jul 26, 2017
Hello clnock,

We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution.

The Netgear community looks forward to hearing from you and being a helpful resource in the future!

Regards,
Marty_M
NETGEAR Community Team
- clnock
  Tutor
  Jul 31, 2017
  Apologies, been on holiday since 22nd July. I've now had chance to look at your comments. I can confirm that I can access the NAS through the ReadyCLOUD portal. I am using BitDefender AV and Windows Firewall on one PC and have McAfee Internet Security on all my other devices.
  
  On the PC, I've disabled BitDefender but am unable to disable Windows Firewall as it's a domained PC and Windows Firewall is controlled by group policy. However, I've confirmed that 'ReadyNASRemote' is allowed through Domain, Private and Public networks. This did not work on the PC, the ReadyCLOUD application on the PC still shows 'Online (VPN Disconnected)'.
  
  All four of my other Windows 10 Pro devices are not domained, I've disabled McAfee Internet Security completely (both Firewall and AV components) on all four devices but these also have the same error 'Online (VPN Disconnected)'.
  
  On my one device running Windows 10 Home, this has McAfee Internet Security installed and ReadyCLOUD runs and works without issue with McAfee Internet Security installed. On my Windows 8.1 laptop, also with McAfee Internet Security installed, ReadyCLOUD also runs and works without issue.
  - Marty_M
    NETGEAR Employee Retired
    Aug 01, 2017
    Hello clnock,
    
    Is the NAS integrated to the domain? What error message are you getting on the ReadyCloud client?
    
    Regards,
    Marty_M
    NETGEAR Community Team
Marty_M
NETGEAR Employee Retired
Aug 23, 2017
Hello clnock,

Firmware 6.8.0 is already available please try to upgrade the NAS and check if that would address the concern. As for the logs I may need to check this with others who can probably assist you and get back to you as soon as possible.

Thanks for your cooperation!

Regards,
Marty_M
NETGEAR Community Team

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VPN Disconnected on Windows 10 Pro

18 Replies

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