Upload via email not working

If your unit is still under 90 days old you still qualify for the free phone support or you can submit a online support ticket here https://my.netgear.com/myNETGEAR/support.asp

Yes, I have the same issue. I believe it is Netgear's end.....hello? Is anyone at Netgear listening?

Seems Netgear's eMail server isn't responding. The eMail to their server for upload timed out. Here is the bounce info....Netgear: are you listening?



**********************************************
** THIS IS A WARNING MESSAGE ONLY **
** YOU DO NOT NEED TO RESEND YOUR MESSAGE **
**********************************************

The original message was received at Sun, 28 Oct 2012 15:11:30 -0400 from atl4mhob09.myregisteredsite.com [209.17.115.47]

----- Transcript of session follows ----- <c2-NAS-XXXX@photos.readynas.com>... Deferred: Connection timed out with mail.photos.readynas.com.
Warning: message still undelivered after 4 hours Will keep trying until message is 6 hours old




Reporting-MTA: dns; atl4mhfb01.myregisteredsite.com
Arrival-Date: Sun, 28 Oct 2012 15:11:30 -0400

Final-Recipient: RFC822; c2-NAS-XXXX@photos.readynas.com
Action: delayed
Status: 4.4.1
Remote-MTA: DNS; mail.photos.readynas.com
Last-Attempt-Date: Sun, 28 Oct 2012 19:11:58 -0400
Will-Retry-Until: Sun, 28 Oct 2012 21:11:30 -0400

I am reaching out to the Photo's guys to see if they are able to help look into the issue.

Thank you!

Any update???

OOM-9 wrote:
I am reaching out to the Photo's guys to see if they are able to help look into the issue.

Any update?

As additional information, I will point out that a trace route to mail.photos.readynas.com fails and has for sometime now - hence eMail would not get there and the eMail upload to ReadyNAS Photos doesn't work. After a period of time eMail uploads are returned as mail host unreachable. Please help with this, the service has been down far too long.



Here is the trace:



C:\Users\c2>tracert mail.photos.readynas.com

Tracing route to mail.photos.readynas.com [206.16.42.235]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 <1 ms <1 ms <1 ms
3 1 ms 1 ms <1 ms
4 4 ms 4 ms 4 ms rrcs-24-43-183-96.west.biz.rr.com [24.43.183.96]

5 9 ms 5 ms 7 ms tge0-9-0-13.sndhcaax-ccr01.socal.rr.com [72.129.
1.66]
6 11 ms 7 ms 7 ms agg22.lsancarc-ccr01.socal.rr.com [72.129.1.0]
7 8 ms 7 ms 7 ms ae-5-0.cr0.lax00.tbone.rr.com [66.109.6.102]
8 4 ms 4 ms 4 ms ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
9 5 ms 4 ms 4 ms ix-5-2-1-0.tcore2.lvw-losangeles.as6453.net [64.
86.252.157]
10 4 ms 4 ms 4 ms if-2-2.tcore1.lvw-losangeles.as6453.net [66.110.
59.1]
11 5 ms 5 ms 5 ms 66.110.59.42
12 21 ms 18 ms 20 ms cr1.la2ca.ip.att.net [12.122.84.202]
13 26 ms 27 ms 28 ms cr2.phmaz.ip.att.net [12.122.31.190]
14 16 ms 16 ms 16 ms 12.123.206.249
15 17 ms 17 ms 17 ms 12-122-254-50.attens.net [12.122.254.50]
16 18 ms 18 ms 16 ms mdf002c7613r0001-gig-12-1.phx1.attens.net [63.24
1.130.210]
17 24 ms 23 ms 23 ms 63.241.152.108
18 17 ms 17 ms 17 ms photos.readynas.com [206.16.42.235]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\c2>

Is this still an issue now the public link has been fixed for reaching photos on the NAS? See the posting here: http://www.readynas.com/forum/viewtopic.php?f=145&t=67706&start=30