Forum Discussion

Virtuoso

Oct 10, 2020

Solved

Apps page is blank after a factory reset

After a factory reset, I restored all my data from backup

Once I was done with restoring all my shares and settings + all the data, I just discovered that the apps page is blank !

I can install apps from SSH, but no Apps in the portal

I read in the forum on old threads:

- I don't have the .freeapps folder under /apps/

- Output of these commands:

root@NAS-01:/lib/systemd/system# cat apps.mount
[Unit]
Description=Apps Directory
Before=readynasd.service
ConditionPathIsDirectory=/data/.apps

[Mount]
What=/data/.apps
Where=/apps
Type=none
Options=bind

[Install]
WantedBy=multi-user.target

root@NAS-01:/lib/systemd/system# cat home.mount
[Unit]
Description=Home Directory
Before=readynasd.service
ConditionPathIsDirectory=/data/home

[Mount]
What=/data/home
Where=/home
Type=none
Options=bind

[Install]
WantedBy=multi-user.target

Under /data/.apps I don't have apps either showing

My first volume is /data

Maybe I did something wrong when init the volumes, but is there a way to fix this bug without going again in a Factory Reset + restore all my data again. This is really bad

Best regards

StephenB
Oct 14, 2020
chopin70 wrote:

Ah, I never thought about it

I restored my configuration settings without reinstalling apps

The problem is that some of the configuration settings include settings for the apps (which are no longer there). That can mess things up.

chopin70 wrote:

But if some Netgear tech can give a few steps/hints to fix the issue it would be great

You could try using ssh:

# apt-get install -fy rn-dictionary freeapp-collection readynasos ca-certificates

Be careful to log in as root, using the NAS admin password.

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StephenB
Guru - Experienced User
Oct 10, 2020
It can take a little while for the apps to re-appear. If that's what's happened, then doing another reset won't speed anything up.

Make sure your NAS can reach the internet. If you have ssh enabled, you can just ping an internet server ( ping www.google.com ). It not, you can download the log zip file, and look in connman.log for stuff like this:

Oct 10 05:59:06 NAS connmand[5608]: ntp: adjust (slew): -0.002097 sec

If you see these NTP adjustments, then the NAS is able to reach the internet (since the adjustments are computed using internet time servers).

But this is more of a convenience than something you really need. You can directly download the apps from https://apps.readynas.com/pages/?page_id=9 and then install them using the upload control on upper right of the apps page in the web ui.

If you want plex, you should get it directly from https://www.plex.tv/media-server-downloads/ - selecting Netgear from the pulldown, and then selecting the correct platform with "choose package". That would be "Intel 64-bit" in your case.
- chopin70
  Virtuoso
  Oct 10, 2020
  Thank you
  I suspect there is something broken. Maybe because I did a factory reset many times, and no longer remember if the last time the volumes were in the device or that I put them later.
  Ping works, and the restore is done since 2 days now, so I doubt it needs more time. It was restarted a few times also.
  
  I will live with it in fact as it is just a minor issue. It is not daily that I install apps
  
  Best regards
  - StephenB
    Guru - Experienced User
    Oct 10, 2020
    chopin70 wrote:
    I suspect there is something broken.
    
    This isn't unusual after a reset, and I don't think it is related to the details of what you did.