Hi, I have installed four of the Seagate ST8000VN0002 in my RN716x and just finished the resync of all disks. Unfortunately I now have an annoying beeping/humming noise when the disks are idling. It's a pretty bothersome frequency and really nerve wrecking. As soon as there is some read or write access this humming disappears and the normal known sound of harddisks can be heard which is ok.But the humming sound is so annoying that I can absolutely not recommend these disks at all. You should stay away from them. Hope it helpsCampus

Here you go: https://www.dropbox.com/s/hwi8up5wxthsuwb/NASHDD-MakaraPlus-STD-SATA-512E-SC61.zip?dl=0 I used the USB bootable option. Run seaflashin -i to find your drive (/dev/sgX). seaflashin -d /dev/sg2 -f NASHDD-MakaraPlus-SATA-StdOEM-SC61.LOD Remember to to place NASHDD-MakaraPlus-SATA-StdOEM-SC61.LOD onto the Bootable USB flash drive once it's created. This is what the -f flag is looking for. This did resolve my noise issues on 2 drives.

Just wanted to update this thread to reflect that Seagate is aware of the problem and finally has a firmware update to correct the ubiquitous noise issue in these drives. The firmware takes SC60 and updates it to SC61. Unfortunately, Seagate hasn't made this update publicly available. You have to call Seagate support to request it. And you'll really have to press for it. Tier 1 will first deny that any firmware update exists, then they'll try to send you to their general downloads page. Or you can just PM me. At any rate, I can attest that after days and days of the whine the drive is now blissfully quiet in my 314.

In my limited experience, there is a huge difference between the versions. I had another SC60 arrive from Newegg today and it's making the horrible whine. My upgraded SC61 is cool (110°F) and quiet.

All four are humming and SeaTools reports no problem. Seagate support says this is normal behavior. This video shows the problem: https://www.amazon.com/gp/customer-reviews/R2V7JYAOVTZ587/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01BBKYNJG

dschwartzer wrote:Havde you shared that video with Seagate Technical Support. I would really question if that is "normal" for any hard drive. Personally, I use the ST1000NV01 disks and do not have any noise from them.That was my previous experience with these Seagate NAS drives as well. This was the main reason to also buy the 8TB from Seagate and not WD.All that said, it sounds like the noise may be getting magnified by the enclosure in some way. Have you tried removing and re-seating the disks in the ReadyNAS to make sure they are not rubbing against anoything in the case. I would also try putting a single disk in each of the four bays (one at a time) to see if a particular drive/bay is producing the sound.All drives produce this noise. It's a lot less noticeable in a normal drive bay as (like you wrote) it seems to be magnified by the ReadyNAS metal cage. Seagate also changed the drive mounting (in a very stupid way). It no longer has the holes in the middle. So I cannot use the the nice plastic tray of the ReadyNAS to fix the drive without screws and even worse I can only tighten the drive with two screws at the end of the metal tray near the SATA connectors. That might make things even worse.I suspect that won't resolve the issue but it would be worth a try before going back to Seagate. My experience with Seagate Tech Support has been very good and I think if you do a reasonable amount of trouble shooting and can narrow this issue down to a single disk, they may be more willing to RMA it.I contacted them and sent them a link to the video showing the problem and they wrote back that this is normal behavior and they don't offer any help in this issue. It's the worst customer user experience I had with a drive manufacturer so far. They don't even tried to help in any way.

Avoid Seagate ST8000VN0002 - Horrible noise issue!

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StephenB
Guru - Experienced User
Jun 22, 2016
Campus wrote:

I have installed four of the Seagate ST8000VN0002 in my RN716x and just finished the resync of all disks. Unfortunately I now have an annoying beeping/humming noise when the disks are idling.

Not sure about humming, but beeping is usually a sign that the disk is mechanically defective. Seagate will accept RMA'd beeping disks even if they pass Seatools.

Have you confirmed that this sound is coming from all four disks?

Hopefully other people who purchased these disks will chime in. Though I use Western Digital myself, having choices is always a good thing.
- Campus
  Luminary
  Jun 22, 2016
  All four are humming and SeaTools reports no problem. Seagate support says this is normal behavior. This video shows the problem: https://www.amazon.com/gp/customer-reviews/R2V7JYAOVTZ587/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01BBKYNJG
  - dschwartzer
    Luminary
    Jun 22, 2016
    Campus:
    
    Havde you shared that video with Seagate Technical Support. I would really question if that is "normal" for any hard drive. Personally, I use the ST1000NV01 disks and do not have any noise from them.
    
    All that said, it sounds like the noise may be getting magnified by the enclosure in some way. Have you tried removing and re-seating the disks in the ReadyNAS to make sure they are not rubbing against anoything in the case. I would also try putting a single disk in each of the four bays (one at a time) to see if a particular drive/bay is producing the sound.
    
    I suspect that won't resolve the issue but it would be worth a try before going back to Seagate. My experience with Seagate Tech Support has been very good and I think if you do a reasonable amount of trouble shooting and can narrow this issue down to a single disk, they may be more willing to RMA it.
    
    Hope that helps.
    
    Regards,
    
    David
Retired_Member
Aug 19, 2016
Thanks for the info! Unfortunately I'm running out of space! I'll take my chances and let everyone know about my experience with the Seagate 8TB HD.
- StephenB
  Guru - Experienced User
  Aug 19, 2016
  DJDOC wrote:
  
  I'll take my chances
  
  Why?
  - Retired_Member
    Aug 24, 2016
    Well. It was on sale. Besides the negative review the Seagate 8TB NAS HDD SATA 6Gb/s NCQ 256 MB Cache Bare Drive ST8000VN0002 I bought does not fit in the control tray! It is missing the holes in the middle! I think I'm going to drill some homemade holes. Mabey that is why there is noise coming from the HD for some people. I definately am not going to snap off the small pegs on the control tray and ruin it. :mansad: I'll buy the WD HD that was reccomended to me. Thanks you all for your input! :smileyvery-happy:
nsne
Virtuoso
Oct 27, 2016
Just wanted to update this thread to reflect that Seagate is aware of the problem and finally has a firmware update to correct the ubiquitous noise issue in these drives. The firmware takes SC60 and updates it to SC61.

Unfortunately, Seagate hasn't made this update publicly available. You have to call Seagate support to request it. And you'll really have to press for it. Tier 1 will first deny that any firmware update exists, then they'll try to send you to their general downloads page. Or you can just PM me.

At any rate, I can attest that after days and days of the whine the drive is now blissfully quiet in my 314.
- Shastada
  Aspirant
  Nov 28, 2016
  I ordered some of these drives from Newegg and some came with SC61 already loaded but one came with SC60. I would appreciate if you could send me the SC61 upgrade. I can't seem to find it anywhere.
  - Campus
    Luminary
    Nov 28, 2016
    Could you notice a difference between those version? Are the 61 quiet?
- vys
  Tutor
  Nov 29, 2016
  Here you go: https://www.dropbox.com/s/hwi8up5wxthsuwb/NASHDD-MakaraPlus-STD-SATA-512E-SC61.zip?dl=0
  
  I used the USB bootable option. Run seaflashin -i to find your drive (/dev/sgX). seaflashin -d /dev/sg2 -f NASHDD-MakaraPlus-SATA-StdOEM-SC61.LOD
  
  Remember to to place NASHDD-MakaraPlus-SATA-StdOEM-SC61.LOD onto the Bootable USB flash drive once it's created. This is what the -f flag is looking for.
  
  This did resolve my noise issues on 2 drives.
  - nsne
    Virtuoso
    Nov 29, 2016
    Is there any way to flash the firmware on these drives using a ReadyNAS and the eSATA port? I'm in an all-Mac environment at home and have limited access to Windows machines — especially ones with spare SATA ports.
Retired_Member
Feb 24, 2017
I do not have a solution, but would like to offer a possible workaround.

As you say the disks a creating the humming when being idle, why not just enable spin-down. At least you will experience some relief until you might hopefully get a final solution. Once the spin-down is applied the disks should be silent until they wake up the next time. So, silence as long they have nothing to do due to applied spin-down.

In case you already enabled spindown, just please ignore my comment.
- nsne
  Virtuoso
  Feb 24, 2017
  Spin-down doesn't help. The only remedy is the firmware update. Fortunately, after the firmware update they're really nice disks and well worth their price.