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Can't connect to ReadyNAS 102 to Virgin Hub 3.0
I changed my old Virgin Media Router for a Hub 3.0 on a LAN set up with TP Link Powerline adaptors.
The network works fine with all devices on the network except the NAS 102. The PC on the Network does nor detect the drive despite trying everything suggested on the Netgear websire. Because I cannot see the drive I cannot set-up again or change any settings. Virgin Tech Help (a joke!) tried for literally 5 hours to fix the problem. They claim that they need to get into Netgear NAS Admin to fix the problrm. They say the default password does not work and I don't have a password for this either.
Has anyone had similar problems with Virgin?
Has the problem been resolved and how?
How can I get the password that Virgin say they need?
I am not "technical" in any way - just need some help to get to my documents!
Thanks
John
Did you set up the RN102 initially?
Usually this problem occurs when (a) someone assigned a "static" IP address to the ReadyNAS and (b) you then change routers. Your router uses a specific range of IP addresses (usually 192.168.0.x or 192.168.1.x) and if your old router used a different range from the new one, you end up with this issue.
First confirm that it is an issue with the IP address. You can do that downloading RAIDar 6.1 from here: http://kb.netgear.com/app/answers/detail/a_id/20684#raidar RAIDar should be able to find your ReadyNAS even if it is using an incompatible IP address. If RAIDar finds the NAS, post back the ReadyNAS IP address here. Also post your PC's local IP address. If you have a windows PC, this guide should help you find its IP address: https://support.microsoft.com/en-us/help/15291/windows-find-pc-ip-address
These addresses are safe to post, but if you feel uncomfortable you can send me a PM.
Assuming it is an IP address problem, one way to solve it is to change the router IP address range to match the address range used by the old router.
However, you need the NAS admin password anyway. You do this with an OS reinstall, which will reset the IP address setup to "automatic" and also resets the admin password to password. This likely will solve both your issues. The procedure is described on pages 19-20 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf. It is a bit tricky, since the paper-clip needs to be inserted in the back of the NAS, and the navigation to the right boot option is done using the buttons on the front. Be very careful not to do a factory default, as that will wipe your data.
JohnB52 wrote:
They claim that they need to get into Netgear NAS Admin to fix the problem.
It's quite unusual for an ISP tech person to be willing to go into the NAS at all. Personally I wouldn't let them into my ReadyNAS though.
2 Replies
Replies have been turned off for this discussion
Did you set up the RN102 initially?
Usually this problem occurs when (a) someone assigned a "static" IP address to the ReadyNAS and (b) you then change routers. Your router uses a specific range of IP addresses (usually 192.168.0.x or 192.168.1.x) and if your old router used a different range from the new one, you end up with this issue.
First confirm that it is an issue with the IP address. You can do that downloading RAIDar 6.1 from here: http://kb.netgear.com/app/answers/detail/a_id/20684#raidar RAIDar should be able to find your ReadyNAS even if it is using an incompatible IP address. If RAIDar finds the NAS, post back the ReadyNAS IP address here. Also post your PC's local IP address. If you have a windows PC, this guide should help you find its IP address: https://support.microsoft.com/en-us/help/15291/windows-find-pc-ip-address
These addresses are safe to post, but if you feel uncomfortable you can send me a PM.
Assuming it is an IP address problem, one way to solve it is to change the router IP address range to match the address range used by the old router.
However, you need the NAS admin password anyway. You do this with an OS reinstall, which will reset the IP address setup to "automatic" and also resets the admin password to password. This likely will solve both your issues. The procedure is described on pages 19-20 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf. It is a bit tricky, since the paper-clip needs to be inserted in the back of the NAS, and the navigation to the right boot option is done using the buttons on the front. Be very careful not to do a factory default, as that will wipe your data.
JohnB52 wrote:
They claim that they need to get into Netgear NAS Admin to fix the problem.
It's quite unusual for an ISP tech person to be willing to go into the NAS at all. Personally I wouldn't let them into my ReadyNAS though.
Thanks for the help. The problem was indeed the adressing. Once I got into the drive and router was able to change the addressing and everything is working now
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