NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
MISSING Volume after OS reset
My 4 disk unit has been working flawlessly forever. 2 pair of drives set as redundant. Volume C and Volume D.
I needed to get into the Raidar page but no longer had my password, nothing worked no email reset, nothing. So I did the OS reset. Wich brought the log in back to out of the box. (I ever upgraded the OS) This worked fine, I could endter the Raidar system, but upon the reboot, volume C dissapeared while D reimained. If I go to health the two drives that wer set up as Volume C still show but I can't access them. How can I get the system to see these drives and not loose the data on them?
5 Replies
Replies have been turned off for this discussion
- Hi.
Something must have happened to that volume, disk failures or otherwise. I will be happy to take a look for you. Download the logs and upload them to Google link or similar. Then PM me the link (don't post them here publically).
Cheers
paulsb01 wrote:
So I did the OS reset.
Did you do an OS reinstall (which would preserve the files on the C volume)? Or did you do a factory default, which wouldn't preserve the files or configuration?
If you did a factory default, then you'd only have one XRAID volume (larger than what you had before).
os install. All I needed was the password reset.
We have 2 drives (#3 and #4) showing as volume D. (this is good)
Drive #1 and #2 have all data in them and were Volume C. They show in health as good drives but volume C is not longer showing.
How can we get these two drives to show as volume C without loosing the data on them? They are not being used for volume D.
Hi paulsb01,
Can you download the NAS system logs and provide it to us so we can review it? You may upload it to Google Drive then PM (private message) me the download link.
Regards,
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
