NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PhilD_IT_Guy
Dec 29, 2016Aspirant
Missing Volume
I just got this thing Christmas. Got two brand new SeaGate IronHawk 4TB drives and put them in. Plugged in Ethernet. Powered up. Did the registration and everything was looking good.
I poked around on the Admin page and clicked "System>Volumes" and I only see one volume in bay #2 (the picture only shows a volume in Bay # 2). So I reinsert disk #1. Still no joy. I checked the Logs tab. I see an entry "Disk: Disk Model:ST4000VN008-2DR166 Serial:WDHXXXXX was added to Channel 1 of the head unit." which is the SN for the drive in slot 1.No other errors in the logs.
On the deivce, I see the LED for 1 is flashing and ACT is flashing as if somethign is happening.
Not sure whats going on since thing fired right up for Disk #2 and no indication of any issues with disk 1 (just no sign of it on the volumes tab)
Any pointers?
7 Replies
Replies have been turned off for this discussion
- mdgm-ntgrNETGEAR Employee Retired
If you download the logs do you see anything for disk 1?
Are you sure you inserted the disk correctly?
Which firmware are you running?- PhilD_IT_GuyAspirant
After doing a factory reset everything started working correctly. But then I began transferring files onto the NAS via my PC. After about four hours of uploading there was some kind of network error that appeared on my PC (I wasn't there at the time, but I assume my PC went to sleep). I then tried to start loading files again. But the NAS would not respond. I tried to access the Admin page but it could not load (I see the webpage that says ' Connecting' but then get an response indicating that it cannot load).
I then went to the utility room where my NAS is located and saw the power light flashing. I tried to power down by pressing the power button twice but it was unresponsive. So I pulled the plug and re-inserted it. After it powered up I tried logging in to the admin page and got the same non-response. I downloaded RAIDar and it discovered the NAS. But it says "Management Service is offline". I now have the NAS up here in my office and it appears to be trying to boot up I hear it humming and spinning and an occassion odd noise. In RAID ar I see both drives with a green checkmark icon. I am able to browse files from Windows Explorer, but cann access any of the admin screens. I am concerned that the previous issues with Disk#2 may be contributing to the issue, but I looked in the Volumes.log and I see no indication of errors. Do I just need to wait this out and see if the NAS wil let me access it eventually. Or is something totally dorked up?
- StephenBGuru - Experienced User
If you can access the shares, then the NAS has booted.
Something is clearly wrong - the next step is to use RAIDar and try to download the logs with that.
http://kb.netgear.com/20684/ReadyNAS-Downloads?cid=wmt_netgear_organic#raidar
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!