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JMEAST's avatar
JMEAST
Aspirant
May 05, 2017
Solved

NetgearRN212 offline. Can't access readycloud

I moved the NAS into a different office room and internet is connected via a different access point in the wall. I now can't access NAS as it just says Offline. I urgently need to have access to ready cloud but have no idea on how to make it online and accessible. All lights seem to be on the box, the internet is working. I have admin rights.

  • JMEAST's avatar
    JMEAST
    May 05, 2017

    Hi all

    I finally got an IT guy in and he reckoned I'd plugged the network plug in the wrong hole at the back of the NAS. After much restarting and reinputting passwords, it finally worked. I hate technology!

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  • xiao123's avatar
    xiao123
    NETGEAR Expert

    JMEAST wrote:

    I moved the NAS into a different office room and internet is connected via a different access point in the wall. I now can't access NAS as it just says Offline. I urgently need to have access to ready cloud but have no idea on how to make it online and accessible. All lights seem to be on the box, the internet is working. I have admin rights.


    Hi JMEAST,

    Please check your readycloud service was on or off(see attachment), if its off, then check dns server and gateway setting, set dns to be 8.8.8.8, turn on readycloud service again.

     
      • StephenB's avatar
        StephenB
        Guru - Experienced User

        And you are seeing confirmation of both internet and cloud service on the cloud page of the web ui?

         

        Also, what firmware are you running.

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