NVX won't power on - Confirm PSU problem? - #19272793

I ended up calling technical support (I wish I did that 2 days ago, I thought I was only entitled to open cases online) and an RMA was promptly arranged. So I guess nothing more to say here.

I hope inserting my drives in same slots will work fine - there is some data on there I don't have in my latest backup I need to get too. If anyone knows any gotcha's or recommendations with swapping drives to a replacement chassis, let me know :-)

I'm hoping I'm just unlucky and this isn't a common occurrence. My original NVX was DOA and I replaced it for a new one at the place of purchase (it kept rebooting itself every 10-30 minutes), and now this. Apart from these failures I've been happy with the product itself, so hopefully I have more luck with this replacement.

Get a spare disk (not from your array).

Put it in the replacement NVX and make sure the firmware is as up to date as in your old NAS.

Power down, remove spare disk and then follow the migration procedure from the FAQ

Cool, thank you for the tip mdgm, I'll make sure I do that!

Maybe I should start a new thread on this? Not having much luck on this at the moment :-(

So I followed the above steps, I had a single spare drive and put only that into the replacement, booted up, did an OS install and firmware update to the latest, it all went smoothly. With this single drive in the NAS seems stable (although I haven't tested it for extended period of time yet).

So then I powered down, got my 2 drives which was in my original NAS and inserted them into the same slots of the replacement, now when I did this last night, it came up good, I checked I could access all my data - all good. I then did a graceful shutdown and left it off for the night (as I needed to move it to a different location anyway).

This is where it gets interesting, I powered it on, and it booted up okay, but after about 5-10 minutes it abruptly powered off. Started it up again, checked in the alerts (no errors just last power on notification) and it died before I could do much. Now, it it's powering off in the middle of the boot cycle, different places each time, maybe it does it after 5 seconds, maybe 30 seconds.

I powered down, took out the disks and inserted back in the spare one I had - it came up fine, and seems stable.

So again followed the migration steps (tried to). The first 2 boots cut out after 5-10s, the third seemed to stay up, so forced the firmware update (it was already at the latest) per the migration doc and calibrated the fan. This time I thought I might have been in luck as it was up for 30 minutes, so as a test I cleanly shut it down, disconnected power for ~5min, reconnected and powered on - but again it cut out mid-boot after 5-10s.

Any advice would be appreciated, I'm hoping it's not a hardware issue again but then again given my luck with these things I wouldn't be surprised.

In the Status->Logs it never shows any failure or error message, you just see the "system is up" message after I turn it back on.

I'm digging around a bit but thought I'd post here in case any suggestions in the mean time.

Edit the thread title (i.e. subject of first post in the thread) to include your case number. That way if a support rep comes along that rep might take a look at your case.

Okay thanks mdgm, that advice doesn't sound too encouraging :-)

Focusing on copying off my data at the moment. Right now it's up and stable but I'm pretty sure if I power it off it will cut out on boot up a few times before powering up properly.

The case I have is just for the RMA, so not sure if that would be tracked under that or they would open a separate case. I'll give them a call in the morning and see how things go.

As always - thanks for you replies.

Okay, on the phone with Netgear and edited subject line with case number, they are expecting the chassis, I wonder if they even tested this RMA replacement properly I'm not having much luck here.

To give you some further information I discovered the following (also it's now running latest firmware 4.2.21): With no drives in the unit, attempting to boot up, the power cut out after 2-3 seconds. Attempting to boot up it came up fine (with "no disks detected error"), I left it booted up like that and didn't touch it, power cut out after about 7 minutes or so.

If this unit gets replaced that would be my 4th ReadyNAS in 2.5 years (the very first one I got was DOA).

That's not the full case number and you should edit the first post in the thread to include it.

Your right sorry mdgm my bad, will fix it now.