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Forum Discussion
ReadyNAS NV+ refused to connect
I have a ReadyNAS NV+ (firmware 4.1.16) with 4 HDD's populated that is giving me "refused to connect" error messages when I try to access the admin page from Chrome or Internet Explorer (using Windows 7), and it will not let me access the drives using Windows Explorer. Raidar reports that the ReadyNAS NV+ status is healthy as well as all 4 HDD's.
A little back story about the system is that the power supply recently died on it (so, no telling if there were power droops internal to the system before the supply died). Upon purchasing and installing a new power supply, the system complained that disk #1 was corrupted when booting the system back up. No problem...I simply installed a new disk in that bay, and let the raid rebuild disk #1. However, now that the system is back up and all 4 disks are healthy and in a raid configuration again (according to Raidar), I am not able to access the drives.
While searching this forum for similar issues, I have come across the following thread back in 2017 that looks identical on the surface:
So, my question is, how can you check to see if the services configuration file is good or corrupt? Can it be easily reset if it is indeed the issue?
Thanks, Brian
3 Replies
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You could use paid support to solve your problem remotely (though there would be a charge).
Are you able to access the shares?
Thanks for the response. When I do a "net use" command from a command prompt, I see that windows still believes that the shares exist, but that they are unavailable to me. That, unfortunately, is about the only proof I have that the shares still exist.
Regarding paid support...if that's what it takes, I'm fine with it. It's a small price to pay to get access to the files on the NAS again. (I do run backups...but it has been a few months since the last one.) Is there a recommended way to engage with Netgear about remote support at a price?
Thanks, Brian
blong2000 wrote:
Thanks for the response. When I do a "net use" command from a command prompt, I see that windows still believes that the shares exist, but that they are unavailable to me. That, unfortunately, is about the only proof I have that the shares still exist.
Perhaps try this, and see what happens:
net use * /delete net use t: \\nas-ip-address\C /user:admin nas-admin-password
That will attempt to mount the C volume as drive letter T. Be careful on the typing (both spaces and slash direction).
If you have some familiarity with Linux, you could also attempt to access the linux CLI in tech support mode, and mount the data volume manually. If that works ok, you can back up the data.
Another thing you can do on your own is connect the disks to a Windows PC and use RAID recovery software. This would likely require purchase of USB adapters/docks.
blong2000 wrote:
Is there a recommended way to engage with Netgear about remote support at a price?
You can use my.netgear.com. You can ask about per-incident support (which should be a bit cheaper then a full support contract).
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