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Forum Discussion
READYNAS Ultra 2 looses network connectivity
Hi,
Im having an issue with the network connection of my ReadyNas DUO Ultra 2.
When I start copying files into the NAS device, it looses network connectivity and it disappear from network. Neither RAIDar 4.3.8 cannot find it nor cannot ping it or connect through the browser. Also the second network interface doesnt work plugin a network cable.
Ive downloaded the logs and here are the errors showed for the second interface (date is wrong)
Feb 9 02:57:47 DATAReady kernel: eth1: -- ERROR --
Feb 9 02:57:47 DATAReady kernel: Class: Hardware failure
Feb 9 02:57:47 DATAReady kernel: Nr: 0x272
Feb 9 02:57:47 DATAReady kernel: Msg: Uncorrectable PCI Express error
DATAReady:/etc# Feb 9 02:57:52 DATAReady kernel: eth1: -- ERROR --
Feb 9 02:57:52 DATAReady kernel: Class: Hardware failure
Feb 9 02:57:52 DATAReady kernel: Nr: 0x272
Feb 9 02:57:52 DATAReady kernel: Msg: Uncorrectable PCI Express error
Feb 9 02:58:14 DATAReady kernel: eth1: Port A failed.
For the first interface, I cannot find any error but it just stop working. Looks like the device continues up (I can see the leds blinking, but it is unaccessible).
Boot messages:
RAIDIator version: 4.2.26:
Linux version 2.6.37.6.RNx86_64.2.4 (jmaggard@calzone) (gcc version 4.1.2 20061115 (prerelease) (Debian 4.1.1-21)) #1 SMP Tue Nov 12 18:53:39 PST 2013
e1000e: Intel(R) PRO/1000 Network Driver - 1.2.7-k2
e1000e: Copyright (c) 1999 - 2010 Intel Corporation.
Intel(R) Gigabit Ethernet Network Driver - version 2.1.0-k2
Copyright (c) 2007-2009 Intel Corporation.
ixgbe: Intel(R) 10 Gigabit PCI Express Network Driver - version 2.0.84-k2
ixgbe: Copyright (c) 1999-2010 Intel Corporation.
bonding: Ethernet Channel Bonding Driver: v3.7.0 (June 2, 2010)
bonding: Warning: either miimon or arp_interval and arp_ip_target module parameters must be specified, otherwise bonding will not detect link failures! see bonding.txt for details.
sky2: driver version 1.28
sky2 0000:01:00.0: Fall back to sk98lin instead.
sky2: probe of 0000:01:00.0 failed with error -1
sky2 0000:03:00.0: Fall back to sk98lin instead.
sky2: probe of 0000:03:00.0 failed with error -1
sk98lin 0000:01:00.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
sk98lin: Network Device Driver v10.70.1.3
(C)Copyright 1999-2008 Marvell(R).
sk98lin 0000:01:00.0: setting latency timer to 64
eth0: Marvell Yukon 88E8057 Gigabit Ethernet Controller
PrefPort:A RlmtMode:Check Link State
sk98lin 0000:03:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18
sk98lin 0000:03:00.0: setting latency timer to 64
eth1: Marvell Yukon 88E8057 Gigabit Ethernet Controller
PrefPort:A RlmtMode:Check Link State
tun: Universal TUN/TAP device driver, 1.6
tun: (C) 1999-2004 Max Krasnyansky <maxk@qualcomm.com>
Fusion MPT base driver 3.04.17
Copyright (c) 1999-2008 LSI Corporation
Fusion MPT SAS Host driver 3.04.17
Fusion MPT misc device (ioctl) driver 3.04.17
mptctl: Registered with Fusion MPT base driver
mptctl: /dev/mptctl @ (major,minor=10,220)
eth0: network connection down
eth0: network connection up using port A
speed: 1000
autonegotiation: yes
duplex mode: full
flowctrl: symmetric
role: slave
irq moderation: disabled
tcp offload: enabled
scatter-gather: enabled
tx-checksum: enabled
rx-checksum: enabled
rx-polling: enabled
sk98lin 0000:01:00.0: PME# enabled
sk98lin 0000:03:00.0: PME# enabled
device eth0 entered promiscuous mode
tun0: Disabled Privacy Extensions
LeafNets: no IPv6 routers present
eth1: Port A failed.
ADDRCONF(NETDEV_UP): eth1: link is not ready
eth0: network connection down
eth0: network connection up using port A
speed: 1000
autonegotiation: yes
duplex mode: full
flowctrl: symmetric
role: slave
irq moderation: disabled
tcp offload: enabled
scatter-gather: enabled
tx-checksum: enabled
rx-checksum: enabled
rx-polling: enabled
I've tested OS6 in the READYNAS device to see whether that version solves the network issue, but also happens same issue, primary interface loose connectivity after some network activity, and second network interface doesn't detect cable connected.
eth0: Marvell Yukon 88E8057 Gigabit Ethernet Controller
PrefPort:A RlmtMode:Check Link State
sk98lin 0000:03:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18
sk98lin 0000:03:00.0: setting latency timer to 64
eth1: Generic Marvell Yukon chipset Ethernet device
PrefPort:A RlmtMode:Check Link State
Data can be deleted in the READYnas device, as I have external backups done.
I'm using MacBook pro for connectivity. ISP provider (Telecable in Spain) through Cable.
Im having an issue with the network connection of my ReadyNas DUO Ultra 2.
When I start copying files into the NAS device, it looses network connectivity and it disappear from network. Neither RAIDar 4.3.8 cannot find it nor cannot ping it or connect through the browser. Also the second network interface doesnt work plugin a network cable.
Ive downloaded the logs and here are the errors showed for the second interface (date is wrong)
Feb 9 02:57:47 DATAReady kernel: eth1: -- ERROR --
Feb 9 02:57:47 DATAReady kernel: Class: Hardware failure
Feb 9 02:57:47 DATAReady kernel: Nr: 0x272
Feb 9 02:57:47 DATAReady kernel: Msg: Uncorrectable PCI Express error
DATAReady:/etc# Feb 9 02:57:52 DATAReady kernel: eth1: -- ERROR --
Feb 9 02:57:52 DATAReady kernel: Class: Hardware failure
Feb 9 02:57:52 DATAReady kernel: Nr: 0x272
Feb 9 02:57:52 DATAReady kernel: Msg: Uncorrectable PCI Express error
Feb 9 02:58:14 DATAReady kernel: eth1: Port A failed.
For the first interface, I cannot find any error but it just stop working. Looks like the device continues up (I can see the leds blinking, but it is unaccessible).
Boot messages:
RAIDIator version: 4.2.26:
Linux version 2.6.37.6.RNx86_64.2.4 (jmaggard@calzone) (gcc version 4.1.2 20061115 (prerelease) (Debian 4.1.1-21)) #1 SMP Tue Nov 12 18:53:39 PST 2013
e1000e: Intel(R) PRO/1000 Network Driver - 1.2.7-k2
e1000e: Copyright (c) 1999 - 2010 Intel Corporation.
Intel(R) Gigabit Ethernet Network Driver - version 2.1.0-k2
Copyright (c) 2007-2009 Intel Corporation.
ixgbe: Intel(R) 10 Gigabit PCI Express Network Driver - version 2.0.84-k2
ixgbe: Copyright (c) 1999-2010 Intel Corporation.
bonding: Ethernet Channel Bonding Driver: v3.7.0 (June 2, 2010)
bonding: Warning: either miimon or arp_interval and arp_ip_target module parameters must be specified, otherwise bonding will not detect link failures! see bonding.txt for details.
sky2: driver version 1.28
sky2 0000:01:00.0: Fall back to sk98lin instead.
sky2: probe of 0000:01:00.0 failed with error -1
sky2 0000:03:00.0: Fall back to sk98lin instead.
sky2: probe of 0000:03:00.0 failed with error -1
sk98lin 0000:01:00.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
sk98lin: Network Device Driver v10.70.1.3
(C)Copyright 1999-2008 Marvell(R).
sk98lin 0000:01:00.0: setting latency timer to 64
eth0: Marvell Yukon 88E8057 Gigabit Ethernet Controller
PrefPort:A RlmtMode:Check Link State
sk98lin 0000:03:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18
sk98lin 0000:03:00.0: setting latency timer to 64
eth1: Marvell Yukon 88E8057 Gigabit Ethernet Controller
PrefPort:A RlmtMode:Check Link State
tun: Universal TUN/TAP device driver, 1.6
tun: (C) 1999-2004 Max Krasnyansky <maxk@qualcomm.com>
Fusion MPT base driver 3.04.17
Copyright (c) 1999-2008 LSI Corporation
Fusion MPT SAS Host driver 3.04.17
Fusion MPT misc device (ioctl) driver 3.04.17
mptctl: Registered with Fusion MPT base driver
mptctl: /dev/mptctl @ (major,minor=10,220)
eth0: network connection down
eth0: network connection up using port A
speed: 1000
autonegotiation: yes
duplex mode: full
flowctrl: symmetric
role: slave
irq moderation: disabled
tcp offload: enabled
scatter-gather: enabled
tx-checksum: enabled
rx-checksum: enabled
rx-polling: enabled
sk98lin 0000:01:00.0: PME# enabled
sk98lin 0000:03:00.0: PME# enabled
device eth0 entered promiscuous mode
tun0: Disabled Privacy Extensions
LeafNets: no IPv6 routers present
eth1: Port A failed.
ADDRCONF(NETDEV_UP): eth1: link is not ready
eth0: network connection down
eth0: network connection up using port A
speed: 1000
autonegotiation: yes
duplex mode: full
flowctrl: symmetric
role: slave
irq moderation: disabled
tcp offload: enabled
scatter-gather: enabled
tx-checksum: enabled
rx-checksum: enabled
rx-polling: enabled
I've tested OS6 in the READYNAS device to see whether that version solves the network issue, but also happens same issue, primary interface loose connectivity after some network activity, and second network interface doesn't detect cable connected.
eth0: Marvell Yukon 88E8057 Gigabit Ethernet Controller
PrefPort:A RlmtMode:Check Link State
sk98lin 0000:03:00.0: PCI INT A -> GSI 18 (level, low) -> IRQ 18
sk98lin 0000:03:00.0: setting latency timer to 64
eth1: Generic Marvell Yukon chipset Ethernet device
PrefPort:A RlmtMode:Check Link State
Data can be deleted in the READYnas device, as I have external backups done.
I'm using MacBook pro for connectivity. ISP provider (Telecable in Spain) through Cable.
19 Replies
Replies have been turned off for this discussion
villa wrote: Hi Nhellie,
thanks for you information, very useful.
I don't understand from this page... the replacement for my x86 model (RND2000) is an ARM model (RN10200). In case I have to replace it, I would like it was a x86 model too.
The point is :) I just want the replacement for the Ethernet dual port, either through a new support I would be in a position to adquire or buying directly to them the replacement part. My end of warranty was last 23 Nov 2014, Is not a matter I'm trying to get it by free :lol: I want to pay :o
Yours is an RNDU2000 and the direct replacement is RN31200, (but it does not mean that this is the only unit your can use).
Ha, I see but as far as I know Netgear does not sell parts only, probably you might need to replace the entire chassis so I agree with vandermerwe, might as well just get a new NAS.- Well, I'm in that tesiture I'm now.
I wouldn't like to buy a new one just because this minimum part is faulty (Imagine replacing the whole laptop just because the CDROM doesn't work).
But I will need to start thinking about. Close 400$/€ for a new device against.. how much it can be this small replacement?
Anyhow, I didn't recevice any new update in my ticket hence the options to get the replacement are getting reduced... - They should explain to you what the extended support covers. If it's not hardware at all, then it's pointless going down that route.
- So here's what I found regarding the support extensions.
http://prosupport.netgear.com/pdf/DS_Pr ... S_Intl.pdf
I can't see the model number of your device though (might have been because its EOL?), but this should give you an idea on the coverage of the support extension. - @Vandermerwe, they did.. With the support offered in MyNetgear, it will not extend the Hardware Warranty of it, this will only extend the Support Warranty of the device. This just means that any Hardware replacement is not covered.
Well, I don't need support but HW replacement :)
@Nhellie, thanks for this very useful information. I neither found my device in that list, actually I was expecting the info you've provided feom the support directly.
I will waitfor the official reply from support, with the possible options they could provide..
I'm willing to find a clean and fast solution.. Buy another device, when it is a good option, I'd rather buy a replacement.
Thanks to all for your information... - I don't understand why you would want to buy a replacement for an EOL product. Even if you find one to buy, it will have 0 warranty. The risk is then that you will have another hardware problem and be stuck back where you are now. It could end up costing you even more than a new readynas.
- With an x86 NAS such as the 312 you can follow steps provided by support to attempt to recover your data.
If your disks and array are fine it should be very straightforward. villa wrote:
Data can be deleted in the READYnas device, as I have external backups done.
He has a backup, even easier!vandermerwe wrote: I don't understand why you would want to buy a replacement for an EOL product.
It can be because I'm a romantic :lol: Something that has been with me since so long ago....
No matter why, the point is... One month ago I would have HW replacement (by free!!) and now I'm talking to Support to pay for a replacement.
I already reviewed prices and where to buy it. The decission was taken after the first error, I'm yet trying to assume it :rofl: and a second plan from support (you must have always a backup... also for plans).
Again, thanks to all for your help and support.
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