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Forum Discussion
RN 10200 Serialnumber shown is: N0NE000200000 correct is 3ERB49EM00A83; MAC-Address is not correct
I bought the RN10200 over ebay some days ago
On the bottom i see
Produkt: RN10200
Seriennummer 3ERB49EM00A83
MAC 28:C6:8E:36:FD:45
FW: V 6.1.8
It was bought
2014-12-07
and registered 2014-12-10
for the person from which i bought it.
Now i cannot connect to READYCLOUD
I changed the firmware to 6.10.00. T185
With Firmware 6.9. I had the same problem so i tried to use the Beta Firmware
I hope that you can help me to change the MAC-Address and that it shows the correct serialnumber
Thankyou for your help thanks in advance and excuse my bad english
With best wishes
Dr. Jochen Dohse
- I’m no longer at NETGEAR.
This is a problem most commonly seen on RN100/RN2120 when updating from pre-6.4.x firmware to 6.4.x or later but it could happen on other updates too.
This is an easy problem for level 3 to attempt to fix, however as it’s a second hand unit purchasing support wouldn’t be an option.
It does need to be fixed for you to be able to use ReadyCLOUD.
14 Replies
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The serial number isn't a factor with ReadyCloud. The problem there was that you were running 6.1.8 firmware. You need at least 6.8 to connect to Readcloud. You should be able to join ReadyCloud with 6.9.x or 6.10.
There are two possibilities I know of on the serial number. One is that you purchased beta hardware. That shouldn't have happened, as the folks who participated in that beta were told they couldn't resell the units. The purchase date is too late for the beta though (that happened in 2013), and the beta hardware wouldn't have been purchased anyway. So if that info is correct, then you have a different problem. The second possibility is that there is some issue with the EEPROM that holds the serial number.
Netgear doesn't provide support for used equipment, and you can't register used equipment either. So there is no need to fix the serial number problem. If the NAS is working, then just let it be.
Thankyou for your very fest answer
When the first user bought and registered the NAS it has have the firmware FW: V 6.1.8. When i bought it now it has the Version 6.9.1
I changed to 6.9.4 and afterwords to Beta 6.10.0 becouse i read, that newer firmware fix the error.
But nothing happens.
And I cannot join with BETA 6.10.0 to ReadyCloud.
Jochen
Retired_Member wrote:
And I cannot join with BETA 6.10.0 to ReadyCloud.
After you turn on ReadyCloud via the cloud page of the web UI, are you seeing the two green indicators for connectivity on that page?
Have you assigned the NAS a static IP address or is it using DHCP?
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