If you're having problems getting ReadyNAS Photos to work, see if any of the following tips will help.1. If you are in User or Domain security mode, and you don't have "public" or "guest" access enabled for the [media] share, you will need to specify a login and password to connect from the ReadyNAS Photos desktop software. The login and password should be what you would normally use to connect to the [media] share.2. If you are in Share security mode, and you have a password set for the [media] share, when connecting from the ReadyNAS Photos desktop software, leave the login field blank, and enter the share password.3. If you are in User or Domain security mode, and you are an account on the ReadyNAS with the same user name but a different password as what you are using on your PC, you will need to change the password to be the same.4. Make sure [media] share has read/write privileges over CIFS.5. If you have installed a pre-release version of RAIDiator that had ReadyNAS Photos support (shame on you since we never really released it ;-) ), and you're having problems with the READYNASPHOTOS database, you will need to remove the ReadyNAS Photos add-on, and re-install the add-on from here.

Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!

BusaBoy wrote:Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!Try downloading the addon from http://www.readynas.com/addons (4.1) page and installing that.

Hi, newbie here. Just got my top whack RNR4410 4TB ReadyNAS rack mount jobbie and am consolidating my files and learning how to use it. The Photos feature is very exciting, considering I do part time photography and have accounts on SmugMug and Flickr.I have a fast internet uplink, so I am very curious on using the NV instead of (or as well as) the commercial services.Firstly can you point to a URL describing what this does exactly? Or even not exactly :D So far I think, it should allow external access, and it creates downsized versions of jpg files.Some simple questions, which may be answered eslewhere(?) include:1) What do I need to do on my NAT Router to allow access from outside?2) Can I choose who can see what? By group or user id, eg parents can see family photos, but not the public.3) What control or choice do I have over the templates and logos?4) On first look, it seems that the gamma was way over contrasty, is the user setable?5) Can I leverage the second network port for external access? Perhaps route external requests to here?6) If I have a static external IP, can that be useful?Thanks heaps. This is a really exciting piece of kit!ps: I've loaded a few photos. Imported them into an album and then shared them to my user id.I then remote connected to a customer's PC using LogMeIn, and installed the ReadyNAS Photos java app, and logged in, but couldn't connect to my home NAS. Any clues?

You shouldn't need to mess with your router. Photos are only shared to the folks you invite, so these folks can always see the album you had shared unless you remove the shared album. You can find out more info here if you haven't already looked.With regard to it not working, try getting the latest add-on image from here and re-install the add-on.

Tnx! I downloaded the app only yesterday, so it should be reasonably up to date. I am still in Discovery mode.

ReadyNAS Photos troubleshooting tips

107 Replies

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minerva
Aspirant
May 31, 2011
Hello All,

We are upgrading our system. Hence the system will be down the for next 1 hour. We shall notify our system's availability soon.

We regret for the inconvenience caused.

-Minerva
minerva
Aspirant
May 31, 2011
Hello All,

Our system has been upgraded and is up now. Can resume your works.

-Minerva
gponcho
Aspirant
Jun 15, 2011
Hi I went to the Netgear website and downloaded the ReadyNas Photos II however everytime I try to install it under Update it does the first part (checking the file) then when I select Perform System update I get a error message "Invalid Checksum detected in the update file. Update aborted" can some one help?
drjane1
Aspirant
Jun 28, 2011
hi there. I have a DUO. The RAIDar software and front end work fine, both disks synced and all is well. Then I tried to install ReadyNAS photos.....downloaded from the ReadyNAS photos site, double clicked and the installer started. After the progress bar reached about 95% it stopped and returned several Exception errors in Java. Install will not complete.

I tried to open the program but nothing happens, tried to uninstall from the Dekoh folder but it wont allow me to. Tried to download and install again but no joy. So I'm stuck with a useless partially installed program....any ideas bout how I can fix this issue?
micksel
Aspirant
Nov 15, 2011
I am also using the Readynas NV+ in domain mode but in Win2008R2 mode. I am logged into my pc using my active directory user name and password and can access the \\NAS\media share. but when I try to connect with the readynas photos I get a Invalid credentials are Readynas Photos trying to access the share by \\IP\Media or by \\hostname\media, as you know the readynas in win2008r2 domain mode can't be access by IP, only hostname..
I'm wondering if this is my problem because I can't any account to work and can't try with a simple password (A-Z,a-z, 1-9) because of domain policy.
Any suggestions?

Modell: ReadyNAS NV+ [X-RAID]
Fast programvara: RAIDiator 4.1.8 [1.00a043]
Minne: 256 MB [2.5-3-3-7]
ReadyNAS Photos 2.2
minerva
Aspirant
Nov 17, 2011
Can you send me the ReadyNAS Photos desktop logs ? I am sending you instructions on how to do this.

Thanks
-minerva
kahuna
Aspirant
Mar 21, 2013
OK, I just bought the ReadyNAS Duo v2. After spending hours trying to get invites to go out on photos, and after spending hours with support trying to get it to work,the support tech could not get Photos to send invites. He then told me it is a "known issue" and "many of these" don't work as they should with Photos II. Also, another "known issue": I can't upload files to readydrop on the web.

So, Netgear, here is my question: Do you think it is ethical to sell products that you actually know do not work? Here is the best part for me. I bought the unit from a store that is going to charge me a restocking fee. Thanks Netgear.

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ReadyNAS Photos troubleshooting tips

107 Replies

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