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Forum Discussion
coreyleap
Jun 27, 2016Aspirant
Replicate not working error -50 . Services Offline in Cloud tab on source unit.
I am trying to get an offsite backup for our NAS to an offsite location but am having serious issues. Source NAS is a ReadyNas 314 running latetst firmware 6.5.1 and the ofdfsite unit is a ReadyNas 202 running the same firmware. Both units can be seen within readycloud and I cna browse both units remotely without any issue. Both units are seen in Replicate login as well and can see folder structure on both. it WILL NOT backup at all regardless of what I do. I have reset readycloud and replicate on both units several times but still get this in the replicate report. Kind of tearing my hair out now so anyhting at all would be great as I am going bleary eyed checkign through all options I cna find online and getting nowhere. Help, please....
016-06-27 00:00:07 Job updated from server
2016-06-27 00:00:07 Replicate version: 1.3.0 build R2
2016-06-27 00:00:07 Starting backup job "Daily Offsite"
2016-06-27 00:00:07 Locking target folder: /data/BACKUPS/Offsite/Daily Offsite
2016-06-27 00:00:10 Resume folder is "/data/BACKUPS/Offsite/Daily Offsite/2016-06-26 22-36 (failed)/data"
2016-06-27 00:00:10 Incremental not possible
2016-06-27 00:00:10 p2p connect to nas-F6-0D-B0 in 11813151 network
2016-06-27 00:00:35 p2p connect to nas-F6-0D-B0 in 11813151 network
2016-06-27 00:00:50 Unable to connect to nas-F6-0D-B0
2016-06-27 00:00:50 Connect error code: -51
2016-06-27 00:00:50 Please check source device is online and Replicate service is running
2016-06-27 00:00:50 Unlock target folder: /data/BACKUPS/Offsite/Daily Offsite
2016-06-27 00:00:50 Job finished
3 Replies
Replies have been turned off for this discussion
- BrianL2NETGEAR Employee Retired
Hi coreyleap,
Welcome to the community!
It is likely that your Source ReadyNAS is not connecting to the internet properly or maybe both of them. Have DNS 8.8.8.8 added in both NAS units and if this won't fix the problem, consider setting up port forwarding using the port 6XXX under the ReadyCLOUD->Settings page.
Hope this helps!
Kind regards,
BrianL
NETGEAR Community Team- coreyleapAspirant
I have got googles dns servers set at both ends so not that. "consider setting up port forwarding using the port 6XXX under the ReadyCLOUD->Settings page." What ports do I open for this and where do I find this exactly and do I need to setup something on my router also to make this works properly, if so which servioces do i need to open on the router firewall.
- StephenBGuru - Experienced User
The troubleshooting link is http://kb.netgear.com/app/answers/detail/a_id/25089/~/readynas%3A-replicate-troubleshooting
See pages 15-16 in http://www.downloads.netgear.com/files/GDC/READYNAS-COMMON/ReadyNAS%20Replicate%20UM_10Jul2013.pdf to see how to configure the incoming port. You then forward that port in the firewall.
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