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Forum Discussion
md96
Aug 10, 2012Aspirant
Backup on Duo v2 and Window 7 64 bit
After reading about 15-20 posts here and elsewhere on the web and spending about 2-3 hours with the Netgear tech support staff, I figured out how to resolve the problems I was having using the Duo v2 (not FrontView) ReadyNAS backup interface to backup folders from my Win 7 Home 64 bit computer. I'm posting this mainly because the solution turned out to be very simple and hopefully this will save others the hassle. I imagine a similar strategy would work for those having trouble backing up from the ReadyNAS Duo v2 to their Win 7 machine, too.
The problem:
I had a folder in my user directory that I wanted to backup to the NAS. I (as well as the Netgear support staff person who tried to resolve my problem using Ammyy) had correctly set the share permissions on the folder in Win 7:
1. Right click the folder, choose Properties, then Sharing tab.
2. Click Advanced Sharing. Tick Share this folder. Click Permissions. Add "everyone" [no quotes] to the list. Choose rights. Click Apply. OK.
3. Back in the Sharing tab of Properties, click Share. Add "everyone" [no quotes] to the list. Click Share. [A dialogue will come up with the new share path, which should look like \\PCNAME\foldername . OK.]
4. Click Apply and OK on the Properties.
Then, in the ReadyNAS backup screen, to backup FROM the shared Win 7 folder to the NAS share create a new job, and enter the following:
Backup Source
Type: remote
Name: Windows/NAS timestamp
Host: PCNAME --> [note: it also failed when I or the tech support person used the IP address of the Win 7 machine on the network, e.g., 192.168.1.14]
Path: foldername --> [note: no need to type the full path here....just the info from the share screen listed above]
Log In: myWin7login*
Password: myWin7password*
* this was the source of the problem, BTW.
Backup Destination
Type: share
Name: share:sharename
Host:
Path: foldername
Log In:
Password:
With the above setup, I (and tech support) could press the "test connection" button and the ReadyNAS could access the Win7 path. However, when you ran the backup job, it would fail with the following error:
Backup failed. Thu Aug 9 15:59:41 EDT 2012.
Reason for failure:
Unable to access remote path //192.168.1.14/test.
I'm probably at best an intermediate user, and take my Win7 laptop to my office network, too. Not understanding all the ins and outs of networking, I was also uneasy with the Netgear's support staff setting the share permissions to "everybody" in the steps above.
In any case, impatient with the ReadyNAS support escalation delay, I came back here to see if I could sort this out on my own, by reading more posts. This post (which is specific to FrontView, not the interface on the Duo v2.... like much of the online documentation.... grrr):
http://www.readynas.com/forum/viewtopic.php?f=31&t=59681
...which led me to this page:
http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/
... and again, because I take my laptop to work, I didn't want to turn off password protected sharing, I took note of this line:
So, I suspect, but don't know for sure that part of the reason the backup wasn't working is because I was ALREADY logged in to the Win7 with that user name, and the Win7 machine didn't want to give the same user remote access, too. I'm no expert so I don't know if that's true, but here's....
The solution:
Create a user on my Windows 7 machine for the ReadyNAS to use. Then, in the Backup job, use those user credentials instead of my usual Win7 login. [Incidentally, this may explain why some people have backup jobs that seem to work intermittently... maybe they only work when the user in the backup job is not actually logged in?]
1. Create a new user in Windows 7. While logged in on an Administrator account, in Start menu box, type Add user, choose Add or remove user accounts. Create a new user (I gave mine the name of the NAS) with a password (other posts make me think the password is necessary).
2. Go through the steps above to share the folder on the Win 7 machine with the new NASuser account. [I removed 'everyone' and instead typed the name for the NASuser account.]
3. Go to the ReadyNAS backup screen and change the Login and Password for the remote share on the Win 7 to the new NASuser account info (rather than your usual Win 7 user). Click Apply.
4. Run the job.
This worked for me, and eliminates my worries about sharing the folder with "everyone" as the Netgear tech support would have me do.
Hope this saves someone the many hours I spent trying to figure it out.
Also, if anyone can explain either a) why this works or b) whether setting the permission to "everyone" will make all my shares/folders visible on a work network, I would be glad to know. I regularly see my colleagues' shared music folders, and I would prefer not to inadvertently share my private folders at work just because I am trying to share them with the ReadyNAS.
Cheers! Michelle
The problem:
I had a folder in my user directory that I wanted to backup to the NAS. I (as well as the Netgear support staff person who tried to resolve my problem using Ammyy) had correctly set the share permissions on the folder in Win 7:
1. Right click the folder, choose Properties, then Sharing tab.
2. Click Advanced Sharing. Tick Share this folder. Click Permissions. Add "everyone" [no quotes] to the list. Choose rights. Click Apply. OK.
3. Back in the Sharing tab of Properties, click Share. Add "everyone" [no quotes] to the list. Click Share. [A dialogue will come up with the new share path, which should look like \\PCNAME\foldername . OK.]
4. Click Apply and OK on the Properties.
Then, in the ReadyNAS backup screen, to backup FROM the shared Win 7 folder to the NAS share create a new job, and enter the following:
Backup Source
Type: remote
Name: Windows/NAS timestamp
Host: PCNAME --> [note: it also failed when I or the tech support person used the IP address of the Win 7 machine on the network, e.g., 192.168.1.14]
Path: foldername --> [note: no need to type the full path here....just the info from the share screen listed above]
Log In: myWin7login*
Password: myWin7password*
* this was the source of the problem, BTW.
Backup Destination
Type: share
Name: share:sharename
Host:
Path: foldername
Log In:
Password:
With the above setup, I (and tech support) could press the "test connection" button and the ReadyNAS could access the Win7 path. However, when you ran the backup job, it would fail with the following error:
Backup failed. Thu Aug 9 15:59:41 EDT 2012.
Reason for failure:
Unable to access remote path //192.168.1.14/test.
I'm probably at best an intermediate user, and take my Win7 laptop to my office network, too. Not understanding all the ins and outs of networking, I was also uneasy with the Netgear's support staff setting the share permissions to "everybody" in the steps above.
In any case, impatient with the ReadyNAS support escalation delay, I came back here to see if I could sort this out on my own, by reading more posts. This post (which is specific to FrontView, not the interface on the Duo v2.... like much of the online documentation.... grrr):
http://www.readynas.com/forum/viewtopic.php?f=31&t=59681
...which led me to this page:
http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/
... and again, because I take my laptop to work, I didn't want to turn off password protected sharing, I took note of this line:
If you want to keep it enabled make sure there is a log in account for the other XP machines and they have a password.
So, I suspect, but don't know for sure that part of the reason the backup wasn't working is because I was ALREADY logged in to the Win7 with that user name, and the Win7 machine didn't want to give the same user remote access, too. I'm no expert so I don't know if that's true, but here's....
The solution:
Create a user on my Windows 7 machine for the ReadyNAS to use. Then, in the Backup job, use those user credentials instead of my usual Win7 login. [Incidentally, this may explain why some people have backup jobs that seem to work intermittently... maybe they only work when the user in the backup job is not actually logged in?]
1. Create a new user in Windows 7. While logged in on an Administrator account, in Start menu box, type Add user, choose Add or remove user accounts. Create a new user (I gave mine the name of the NAS) with a password (other posts make me think the password is necessary).
2. Go through the steps above to share the folder on the Win 7 machine with the new NASuser account. [I removed 'everyone' and instead typed the name for the NASuser account.]
3. Go to the ReadyNAS backup screen and change the Login and Password for the remote share on the Win 7 to the new NASuser account info (rather than your usual Win 7 user). Click Apply.
4. Run the job.
This worked for me, and eliminates my worries about sharing the folder with "everyone" as the Netgear tech support would have me do.
Hope this saves someone the many hours I spent trying to figure it out.
Also, if anyone can explain either a) why this works or b) whether setting the permission to "everyone" will make all my shares/folders visible on a work network, I would be glad to know. I regularly see my colleagues' shared music folders, and I would prefer not to inadvertently share my private folders at work just because I am trying to share them with the ReadyNAS.
Cheers! Michelle
15 Replies
Replies have been turned off for this discussion
- AmidalaNETGEAR Employee RetiredAs your said, I make the following operation:
(1) set the share permissions on the folder in Win 7:
1. Right click the folder, choose Properties, then Sharing tab.
2. Click Advanced Sharing. Tick Share this folder. Click Permissions. Add "everyone" to the list. Click Apply. OK.
(2)Then, in the ReadyNAS backup screen, to backup FROM the shared Win 7 folder to the NAS share create a new job, and enter the following:
Source : Remote: Windows/NAS (Timestamp)
Host: 10.40.0.120
Path: share-test
Login: ***** (my usual Win7 log-in )
Password: *****
(Click "test connection" button, the pop-up dialog will display:"Successfully connected to //10.40.0.120/share-test")
Destination: share :backup
(3) Click "Apply" button, then click "Run" button:
--------------------------------------------------------------------------------
FULL Backup started. Tue Aug 21 01:56:49 PDT 2012
Job: 002
Protocol: cifs
Source: //10.40.0.120/share-test
Destination: [backup]/
`/job_002//msdia80.dll' -> `/backup/msdia80.dll'
`/job_002//rainbow.log' -> `/backup/rainbow.log'
Backup finished. Tue Aug 21 01:56:51 PDT 2012
--------------------------------------------------------------------------------
So I think that maybe is the configuration of the problem, do not need to like what you said, such as that we need to add a special user in Windows 7? - StephenBGuru - Experienced User
Some people would be worried about allowing everyone read access to the PC - especially if it is a laptop used on other networks.Amidala wrote: ...So I think that maybe is the configuration of the problem, do not need to like what you said, such as that we need to add a special user in Windows 7? - md96AspirantYes, that *should* work, but.. both the Netgear level 2 support person (via remote control of my PC) and I had tried to set up the backup using my main Win 7 login and *it didn't work* (even with "everyone" write privileges). The only thing that fixed it was adding a different user. I'm not sure why that worked for my case, but I suggest those having difficulties give it a try. And, yes, I didn't want my work folder to be open to "everyone" when I take my laptop to work.
- ArksawAspirantI was told the same thing - that you had to share with "EVERYONE". That seemed crazy... It's like being told that we've fixed your car, but you have to leave the keys in the ignition at all times?!
Anyway, I solved it, by just sharing the folder I wanted to backup, with myself (user name obviously, with full control), rather than everyone. Did the same for Shared folders, and other user's folder.
And it backed up perfectly, without anyone on the network having access to my data. So simple, and can't believe they don't suggest this, rather than just defaulting to everyone. - wimorrisonAspirantI have tried all the suggestions and I still get the error saying that it cannot access the share. I know that the share exists, I can access it from other machines - even an iPad.
Any suggestions? - DavidBullussAspirantHi, I am fairly new at this having only started setting my Duo V2 up about a week ago.... and it is taking time!
I was having big problems getting back up from my remote win 7 notebook to the readynas but it all seems to be going well now (thanks partly to this thread for the login hint!) except that after the backup is seemingly complete I get the following email advice
"INCREMENTAL Backup started. Mon Apr 15 17:36:26 PDT 2013
Job: asusnotebook D
Protocol: cifs-ab
Source: //asusnotebook17/d/work files?
Destination: [backup]/ASUSNOTEBOOK 17
Unknown parameter encountered: "min receivefile size"
Ignoring unknown parameter "min receivefile size"
session setup failed: SUCCESS - 0
Files copied: 0
Backup finished. Mon Apr 15 17:36:27 PDT 2013"
Does that mean that my backup settings are not targetting any files?
Help!!!
Thanks all. - md96AspirantI'm not sure what that error message is about. Perhaps there is some min/max file size restriction for backups? I haven't seen that error before. Is there a setting for how to handle certain size files? Perhaps you could try with a small folder with only a couple of files to see if it has to do with some undocumented file size limit? It might help you narrow the problem. Also, if your Duo is new, you still have free phone support, though as my original post suggested, I found it to be of limited use (because the first level support just reads a script Q&A to troubleshoot). Or, try googling just the error line :Unknown parameter encountered: "min receivefile size".
Another thought? If you haven't found anything in the forum, start a new thread to see if you get a reply. - StephenBGuru - Experienced User
- DavidBullussAspirantThanks guys, just downloading 5.3.5 to downgrade, will report back.
- AmidalaNETGEAR Employee Retired
md96 wrote: Yes, that *should* work, but.. both the Netgear level 2 support person (via remote control of my PC) and I had tried to set up the backup using my main Win 7 login and *it didn't work* (even with "everyone" write privileges). The only thing that fixed it was adding a different user. I'm not sure why that worked for my case, but I suggest those having difficulties give it a try. And, yes, I didn't want my work folder to be open to "everyone" when I take my laptop to work.
As you said, I tried "Everyone" and "a specified user" to the sharing folder for MY Win 7.
If choose "Everyone", "test connection" failed.
-------------------------------------------------------------------------
INCREMENTAL Backup started. Wed Apr 24 19:56:22 PDT 2013
Job: 22
Protocol: cifs
Source: //10.40.0.104/RAIDar
Destination: [backup]/
Backup failed. Wed Apr 24 19:56:22 PDT 2013.
Reason for failure:
Unable to access remote path //10.40.0.104/RAIDar.
------------------------------------------------------------------------
If choose "a specified user", "test connection" completed.
--------------------------------------------------------------------------
FULL Backup started. Wed Apr 24 19:55:57 PDT 2013
Job: 22
Protocol: cifs
Source: //10.40.0.104/RAIDar
Destination: [backup]/
`/job_014//RAIDar_Win_4_3_6.exe' -> `/backup/RAIDar_Win_4_3_6.exe'
Backup finished. Wed Apr 24 19:56:01 PDT 2013
------------------------------------------------------------------------------
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