NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Hossa's avatar
Hossa
Tutor
Apr 26, 2018
Solved

Can not access the admin page any more after Update to 6.9.3

Hello,

 

I updated my RN104 to the latest firmware (6.9.3) and sadly since then I am not able to access the admin page! :-(

 

All shares are working fine and the system is running.

But now I have to add some additional users...and can't!

 

Stupidly I have SSH not enabled.

Is there any other way to gain control or do I really have to RESET the whole system?

 

Please help!

 

Cheers

Hossa

 

  • If you're comfortable with SSH and have that enabled you can try

    # cd /apps/.freeapps
    # rm -r wordpress/

12 Replies

Replies have been turned off for this discussion
  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    Hi Hossa

     

    Have you tried clearing cache of your browser or using incognito mode?

     

    You can also connect the NAS on the internet and do a reboot and wait for few minutes for the fix to be applied.

     

    Hope this helps!

     

    Regards

     

    • Hossa's avatar
      Hossa
      Tutor

      Hello Marc_V,

      thanks for your quick reply!

      Clearing the cache or incognito mode did not fix the problem!

       

      The NAS is in company environment; we must not give internet access to this NAS.

      Is there any other way to get the fix?

       

      Regards

      Hossa

       

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired

        If you're comfortable with SSH and have that enabled you can try

        # cd /apps/.freeapps
        # rm -r wordpress/
  • i seem to be having same problem  HELP  im new to all this with nas i have done all the firmware updates to 6.9.3 and now cant get into the admin page i have been reading some of the posts and have turnd off add blockers deleted all history,cookies ect, and have tryed in chrome and firefox ,the server has a static ip , im not a i.t. tec so im lost now   any help please for someone who is not a wiz 

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More