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Can not connect to ReadyNAS via Browser(s) SSL CIPHER errors
Please Advise, I can not connect to ReadyNAS units from browsers, SSL error.
This started this morning, as I could connect fine yesterday.
Work arounds tried:
When I put in http adress, corrects to https and receive error
When tried compatability mode in IE, stll receive same error
Please advise as this is cripling my administration of almost a dozen units
Chrome Version 70.0.3538.77 (Official Build) (64-bit)
ERR_SSL_VERSION_OR_CIPHER_MISMATCH
Unsupported protocol
The client and server don't support a common SSL protocol version or cipher suite.
Can not connect to:
ReadyNas 2304
ReadyNAS 314
ReadyNAS Ultra 2
Can connect to:
Internet Explorer 11 version 11.0.9600.19155 64-bit
This page can’t be displayed
Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://192.168.1.28 again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.
Can not connect to:
ReadyNas 2304
ReadyNAS 314
Can connect to:
ReadyNAS Ultra 2
Firefox Quantum 63.0.1 (64-bit)
Secure Connection Failed
An error occurred during a connection to 192.168.1.19. Cannot communicate securely with peer: no common encryption algorithm(s). Error code: SSL_ERROR_NO_CYPHER_OVERLAP
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
Can not connect to:
ReadyNas 2304
ReadyNAS 314
ReadyNAS Ultra 2
Can connect to:
I had the exact same issue as you have and tried similar things. Worth checking your antivirus. I've got Bitdefender, and it is causing the problem.
Under online threat prevention, there is a toggle for 'Encrypted Web Scan' flick that off and I was able to access as normal. I tried adding the address as an exception in Bitdefender but that didn't work.
Either way it would be nice if Netgear recognised that when Antivirus and browsers are all considering their remote access solution is unsafe it is probably a hint that they need to update things.
20 Replies
Replies have been turned off for this discussion
Firmware:
ReadyNAS 2304: v6.9.4(all units same version)
ReadtNAS 314: v6.9.4(all units same version)
Ultra2: v4.2.21, v4.2.21, v4.2.30
No change with additional steps:
Cleared browser cache(s)
cleared microsoft SSL state
Added as trusted site(s)
Cleared DNS (ipconfig /flushdns)
Excluded ipaddresses in antivirus
M4RM wrote:
Internet Explorer 11 version 11.0.9600.19155 64-bit
Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://192.168.1.28 again.
Did you try this?
whoops, I missed listing this, that was one of the first thing I tried in IE - checked all 3 TLS
This seems odd to me, since I am not seeing this issue with any of my NAS (OS-6, OS 4.2, OS 4.1). I am also running Chrome Version 70.0.3538.102. The OS is Windows 10. My RN526 is running 6.9.3.
The Chrome security panel says
Connection - secure (strong TLS 1.2)The connection to this site is encrypted and authenticated using TLS 1.2 (a strong protocol), ECDHE_RSA with P-256 (a strong key exchange), and AES_128_GCM (a strong cipher)The certificate is self-signed, so it is not trusted.
At the time, I found that I could connect via phone browser, and another computer (with same browser version) so everything was pointing at my computer. As I mentioned before I cleared cache, flushed DNS, etc all to no avail.
When I received your comment, I went back and tried again, and connected without any issue.
The only changes I see is a .net update on 11/14 (KB4459942) (I do not believe this to be the resolution as it was still not working on this date), and two microsoft windows security updates on Thursday 11/15 (KB4467107 and KB4459934). I did not make any other changes to get this working again.
I had the exact same issue as you have and tried similar things. Worth checking your antivirus. I've got Bitdefender, and it is causing the problem.
Under online threat prevention, there is a toggle for 'Encrypted Web Scan' flick that off and I was able to access as normal. I tried adding the address as an exception in Bitdefender but that didn't work.
Either way it would be nice if Netgear recognised that when Antivirus and browsers are all considering their remote access solution is unsafe it is probably a hint that they need to update things.
Many thanks for your help re Bitdefender and accessing my NAS drive.
Much appreciated.
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