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61gazza's avatar
61gazza
Aspirant
Feb 16, 2016

Cannot connect to RAIDar to set up device (network problem I think)? #26471247

Please help, I have spent an hour hanging on the phone to Netgear who were not helpful!

 

After turning on my Netgear only had blue flashing light, disc 1 was faulty as it was flashing so have put a new disc in.

 

It copied over from disc 2 OK, however After numerous attempts of rebooting I now have blue light  fixed  and now have two green lights, I linked NAS to router but couldn't display RAIDar information screen so I have had to link direct from laptop to NAS with Lan cable to get RAIDar displaying on laptop, all lights on Raidar are green, however when I select setup I get the message:

 

The NAS device you selected is on a different subnet. To access this device change your IP address to 192.168.168.x, click rescan and try again.

 

I did change the laptop network settings to static IP but when I pressed set up it did connect to browser but couldn't open page.

 

I think data is ok on both discs but cannot access the RAIDar, have looked for help on this site and rang Netgear who were basically useless, I will not be buying this make again.

 

Any help would be much appreciated, 

 

Thanks

 

Gary

 

 

 

 

70 Replies

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  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi 61gazza,

     

    Welcome to the community!

     

    Your ReadyNAS is not obtaining an IP address from your router (network). Try to use another port or cable and see if that helps. With regard to accessing the device via its default IP address of 192.168.168.168, you need to set a static IP and subnet mask in your PCs NIC or LAN.

     

    Eg. IP Address: 192.168.168.167

          Subnet Mask: 255.255.255.0

     

    Once applied, open up a web browser and access https://192.168.168.168/admin

     

    Let me know if you have other question.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team 

    • 61gazza's avatar
      61gazza
      Aspirant

      Hi Brian

       

      thanks for quick reply

       

      I did change the IP address to static before, so I changed it to what you suggested.

       

      when I entered the http://192.168.168.168/admin I got the message

      the connection has timed out

      server  192.168.168.168 is taking too long to respond

       

      not sure what to do now, I have been trying to sort this for three nights now, stressed out!

       

      thanks

       

      regards

       

      gary

       

       

       

       

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi 61gazza,

         

        That seems odd. Can you check if you can access the data?

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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