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HeleneWallis's avatar
HeleneWallis
Aspirant
Dec 23, 2016

Can't access ReadyCloud any more, can't use remote

We were only ever able to get one computer to connect via ReadyCloud. Now it won't connect that way any more either. We can still see the device on our local network, but we can't access it via the browser. We also can't use the desktop client. I installed it so we would have remote access on a business trip. It never worked, and now when I try to log in, it says my user name and password are invalid, even though I'm using the ones I set it up with. I tried to get a new password and it says none of the emails I've ever used (only one of which I would have used for this purpose) are valid. Right now I have a $600 brick and a bad reputation for recommending this. I seriously need help.

24 Replies

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  • StephenB's avatar
    StephenB
    Guru - Experienced User

    HeleneWallis wrote:

     We can still see the device on our local network, but we can't access it via the browser. 


    Maybe we should start here.  Is the issue that  https://nas-ip-address/admin (a) doesn't give you the log in prompt, (b) gives you the prompt but doesn't accept your credentials or (c) accepts your credentials but isn't showing you the normal web ui pages???

     

    Use the real nas ip address of course.

     

    On (b) the user name needs to be "admin", with the nas admin password.

    • HeleneWallis's avatar
      HeleneWallis
      Aspirant

      I can access the admin page via https://real-nas-ip-address/admin. But I can no longer use the browser (readycloud.netgear.com) to get to the server. No one else has ever been able to use the browser access. It was initially set up on my computer and I could initially access it that way. I'm no longer able to.

       

      For the remote, 'admin' was the first thing I tried, along with the admin password that I set up. Didn't work. I requested a new password. I was told to provide the alternate email address that I used during registration. I've tried every email address that I've used in the last year and it said all of them were invalid. There is only one that I would have used, and that is supposedly invalid too. I have no idea what to do next if I can't even use a valid email to get a new password.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        HeleneWallis wrote:

         I've tried every email address that I've used in the last year and it said all of them were invalid. There is only one that I would have used, and that is supposedly invalid too. I have no idea what to do next if I can't even use a valid email to get a new password.


        You might need support help to figure out what's going on there.  Though maybe one of the Netgear mods can help.

         

        Did you go through the ReadyCloud account transistion to mynetgear last spring, or did you set up ReadyCloud after that happened?

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