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Forum Discussion
Continual drive failures in ReadyNAS Pro
Hi...
I am wondering if what I've been experiencing with my two ReadyNAS Pros is common. My department uses two ReadyNAS Pro Business Edition units populated with 6 each Seagate 1TB drives (ST31000340NS) as storage for our video surveillance system. Over the last two years, I've had to replace every drive at least once (sometimes more often) due to failure of the drives. Initially it looked like it was a firmware issue of the drives, but I updated all the drives to the new firmware (at the time) and they've since started dying too.
I just had one crash this morning out of the blue (went from 7 ATA errors to 926 overnight). I've always thought it was the drives themselves. But unfortunately, the boss is thinking it is the NAS units (guilt by association I guess). I have an NV+ at home that has given me no troubles whatsoever in the 4 years I've had it (Western Digital drives), but I'm not slamming it with video feeds 24/7 either.
Does anyone have any insight into why these drives are constantly failing (I've replace 4 drives between the the two of them in the last two months).
Here is our configuration:
ReadyNAS Pro Business Edition [X-RAID2]
Firmware: RAIDiator 4.2.17
Memory: 1024 MB [4-5-5-15 DDR2]
Thanks
I am wondering if what I've been experiencing with my two ReadyNAS Pros is common. My department uses two ReadyNAS Pro Business Edition units populated with 6 each Seagate 1TB drives (ST31000340NS) as storage for our video surveillance system. Over the last two years, I've had to replace every drive at least once (sometimes more often) due to failure of the drives. Initially it looked like it was a firmware issue of the drives, but I updated all the drives to the new firmware (at the time) and they've since started dying too.
I just had one crash this morning out of the blue (went from 7 ATA errors to 926 overnight). I've always thought it was the drives themselves. But unfortunately, the boss is thinking it is the NAS units (guilt by association I guess). I have an NV+ at home that has given me no troubles whatsoever in the 4 years I've had it (Western Digital drives), but I'm not slamming it with video feeds 24/7 either.
Does anyone have any insight into why these drives are constantly failing (I've replace 4 drives between the the two of them in the last two months).
Here is our configuration:
ReadyNAS Pro Business Edition [X-RAID2]
Firmware: RAIDiator 4.2.17
Memory: 1024 MB [4-5-5-15 DDR2]
Thanks
5 Replies
- I have two ReadyNas pros that had 12 Seagate drives in. 6*1.5TB and 6* 2TB. I replaced these on a regular basis due to failure. I changed to Hitachi drives and havent looked back...
- Hi Greyt,
Thanks for the post. At least I know I'm not the only one that this happened to. I suspected it was the Seagate drives and your info helps to confirm it. I'm going to try and move my boss off of the Seagate drives once the warranty wears out on them.
Cheers,
Alan - I just lost two more drives (one in each NAS). I went back and it looks like I've lost three drives total in one ReadyNAS since mid-Jul. <grrr>. I had setup a stockpile of spare drives, but they are all out as I'm waiting on Seagate to RMA the dead ones.
For what it is worth... here is my log file for the NAS that just had two failures...
***** Disk SMART log from 2011/08/14 *****
***** Disk SMART log for channel 1 [sda] *****
smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: ST31000340NS
Serial Number: 9QJ2HVVR
Firmware Version: SN06
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Sun Aug 14 06:47:06 2011 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 642) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 239) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x103d) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 079 059 044 Pre-fail Always - 96611419
3 Spin_Up_Time 0x0003 099 091 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 68
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 071 042 030 Pre-fail Always - 335907072721
9 Power_On_Hours 0x0032 076 076 000 Old_age Always - 21254
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 037 020 Old_age Always - 45
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Unknown_Attribute 0x0032 100 099 000 Old_age Always - 85900656660
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 049 049 045 Old_age Always - 51 (Lifetime Min/Max 43/51)
194 Temperature_Celsius 0x0022 051 051 000 Old_age Always - 51 (0 19 0 0)
195 Hardware_ECC_Recovered 0x001a 049 030 000 Old_age Always - 96611419
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 19362 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
***** Disk SMART log for channel 2 [sdb] *****
smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: ST31000524NS
Serial Number: 9WK2KM1W
Firmware Version: SN11
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Sun Aug 14 06:47:11 2011 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 625) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 175) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x10bd) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 084 063 044 Pre-fail Always - 238713830
3 Spin_Up_Time 0x0003 100 100 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 7
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 076 060 030 Pre-fail Always - 47785821
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 286
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 5
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 050 050 045 Old_age Always - 50 (Lifetime Min/Max 24/50)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 4
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 5
194 Temperature_Celsius 0x0022 050 050 000 Old_age Always - 50 (0 24 0 0)
195 Hardware_ECC_Recovered 0x001a 049 034 000 Old_age Always - 238713830
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
***** Disk SMART log for channel 3 [sdc] *****
smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: ST31000524NS
Serial Number: 9WK37JT8
Firmware Version: SN11
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Sun Aug 14 06:47:17 2011 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 609) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 174) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x10bd) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 077 063 044 Pre-fail Always - 51841440
3 Spin_Up_Time 0x0003 100 100 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 8
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 080 060 030 Pre-fail Always - 103338045
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 598
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 6
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 099 099 000 Old_age Always - 1
190 Airflow_Temperature_Cel 0x0022 053 053 045 Old_age Always - 47 (Lifetime Min/Max 39/47)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 4
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 6
194 Temperature_Celsius 0x0022 047 047 000 Old_age Always - 47 (0 23 0 0)
195 Hardware_ECC_Recovered 0x001a 052 039 000 Old_age Always - 51841440
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
***** Disk SMART log for channel 4 [sdd] *****
smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: ST31000528AS
Serial Number: 9VP0G2BY
Firmware Version: CC34
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Sun Aug 14 06:47:22 2011 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 600) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 200) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x103f) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 117 095 006 Pre-fail Always - 161631593
3 Spin_Up_Time 0x0003 096 095 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 17
5 Reallocated_Sector_Ct 0x0033 096 096 036 Pre-fail Always - 183
7 Seek_Error_Rate 0x000f 095 060 030 Pre-fail Always - 7903336174
9 Power_On_Hours 0x0032 081 081 000 Old_age Always - 17322
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 17
183 Unknown_Attribute 0x0000 100 100 000 Old_age Offline - 0
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 001 001 000 Old_age Always - 259
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 21475164165
189 High_Fly_Writes 0x003a 041 041 000 Old_age Always - 59
190 Airflow_Temperature_Cel 0x0022 057 056 045 Old_age Always - 43 (Lifetime Min/Max 37/44)
194 Temperature_Celsius 0x0022 043 044 000 Old_age Always - 43 (0 21 0 0)
195 Hardware_ECC_Recovered 0x001a 044 029 000 Old_age Always - 161631593
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 10002978849743
241 Unknown_Attribute 0x0000 100 253 000 Old_age Offline - 63441191
242 Unknown_Attribute 0x0000 100 253 000 Old_age Offline - 1128567766
SMART Error Log Version: 1
ATA Error Count: 97 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 97 occurred at disk power-on lifetime: 16870 hours (702 days + 22 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 ff ff ff 4f 00 6d+02:56:08.706 READ FPDMA QUEUED
27 00 00 00 00 00 e0 00 6d+02:56:08.680 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 6d+02:56:08.679 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 6d+02:56:08.666 SET FEATURES [Set transfer mode]
27 00 00 00 00 00 e0 00 6d+02:56:08.640 READ NATIVE MAX ADDRESS EXT
Error 96 occurred at disk power-on lifetime: 16870 hours (702 days + 22 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 ff ff ff 4f 00 6d+02:56:05.884 READ FPDMA QUEUED
27 00 00 00 00 00 e0 00 6d+02:56:05.857 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 6d+02:56:05.856 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 6d+02:56:05.844 SET FEATURES [Set transfer mode]
27 00 00 00 00 00 e0 00 6d+02:56:05.818 READ NATIVE MAX ADDRESS EXT
Error 95 occurred at disk power-on lifetime: 16870 hours (702 days + 22 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 ff ff ff 4f 00 6d+02:56:03.041 READ FPDMA QUEUED
60 00 00 ff ff ff 4f 00 6d+02:56:03.040 READ FPDMA QUEUED
27 00 00 00 00 00 e0 00 6d+02:56:03.014 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 6d+02:56:03.013 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 6d+02:56:03.000 SET FEATURES [Set transfer mode]
Error 94 occurred at disk power-on lifetime: 16870 hours (702 days + 22 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 ff ff ff 4f 00 6d+02:56:00.264 READ FPDMA QUEUED
60 00 00 ff ff ff 4f 00 6d+02:56:00.264 READ FPDMA QUEUED
27 00 00 00 00 00 e0 00 6d+02:56:00.238 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 6d+02:56:00.237 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 6d+02:56:00.224 SET FEATURES [Set transfer mode]
Error 93 occurred at disk power-on lifetime: 16870 hours (702 days + 22 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 00 ff ff ff 4f 00 6d+02:55:57.438 READ FPDMA QUEUED
60 00 00 ff ff ff 4f 00 6d+02:55:57.437 READ FPDMA QUEUED
27 00 00 00 00 00 e0 00 6d+02:55:57.411 READ NATIVE MAX ADDRESS EXT
ec 00 00 00 00 00 a0 00 6d+02:55:57.410 IDENTIFY DEVICE
ef 03 46 00 00 00 a0 00 6d+02:55:57.397 SET FEATURES [Set transfer mode]
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 15430 -
# 2 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
***** Disk SMART log for channel 5 [sde] *****
smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: ST31000524NS
Serial Number: 9WK3Z13Z
Firmware Version: SN12
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Sun Aug 14 06:47:28 2011 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 609) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 166) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x10bd) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 079 063 044 Pre-fail Always - 99926139
3 Spin_Up_Time 0x0003 098 098 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 4
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 084 060 030 Pre-fail Always - 326603966
9 Power_On_Hours 0x0032 098 098 000 Old_age Always - 1892
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 4
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 052 052 045 Old_age Always - 48 (Lifetime Min/Max 41/48)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 1
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 4
194 Temperature_Celsius 0x0022 048 048 000 Old_age Always - 48 (0 19 0 0)
195 Hardware_ECC_Recovered 0x001a 050 040 000 Old_age Always - 99926139
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
***** Disk SMART log for channel 6 [sdf] *****
smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Device Model: ST31000524NS
Serial Number: 9WK40ZPL
Firmware Version: SN12
User Capacity: 1,000,204,886,016 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Sun Aug 14 06:47:33 2011 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 609) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 167) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x10bd) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 083 063 044 Pre-fail Always - 224337926
3 Spin_Up_Time 0x0003 098 098 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 4
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 084 060 030 Pre-fail Always - 329093944
9 Power_On_Hours 0x0032 098 098 000 Old_age Always - 1892
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 4
184 Unknown_Attribute 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Unknown_Attribute 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 054 054 045 Old_age Always - 46 (Lifetime Min/Max 39/46)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 1
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 4
194 Temperature_Celsius 0x0022 046 046 000 Old_age Always - 46 (0 18 0 0)
195 Hardware_ECC_Recovered 0x001a 051 046 000 Old_age Always - 224337926
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay. - Just in case it helps...
I also had an abnormal number of SMART bad sectors with Seagate drives. When I checked the drives with the Seagate diagnostics utiliy, they usually passed as OK. I was quite confused and swearing at Seagate...
However, I noticed that it was always the drives on one side of the NAS that failed.... the side nearest my UPS. I moved the UPS a few feet away from the NAS, and behold the drives stopped failing.
I HAVE had a few real drive failures with Seagate drives, so you can't rule out that your drives are really broken. - Hi ddoming73,
Unfortunately, the NAS unit itself has been listing the drives as dead and can't resync the drive at that point. It'll usually start by throwing the SMART errors, then by the time the count gets between 400-500 count, the drive will fail and be listed as dead. Seatools can't even see the drive at that point. As many as I've sent back to Seagate, I would think they would have started charging if they were good drives. I have replaced every one of my 6 drives (a couple more than once) in the one NAS and about 4 in the other.
The NAS units are in our server NOC on a rack shelf on the other side of the room from the UPS units. The room is climate controlled, etc... so I don't think the environment is a factor. But your experience is interesting nonetheless. Weird that drives would fail on the side closest to the UPS.
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