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Forum Discussion

espen778's avatar
espen778
Aspirant
Nov 22, 2013

Drag and Drop upload won't work =(

Help!

I've got a Ready NAS 104 4-bay with 2x 3TB in RAID 1. It worked perfectly and beyond my expectations for 3-4 weeks until now.

I've been uploading my pictures throug the drag and drop function in the browser, but sudenly it stoped working. Now i can only upload files one by one, and this takes quite some time when I've got more than 1000 pics. I used Chrome while it was still working, but now I've tried both IE and firefox through LAN connection and remote, and I've also tried multiple computers where I know the drag and drop function worked before.

Any solutions? Please help! :cry:

4 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Try disabling snapshots, and then delete the snapshots that are presently there.

    You could also contact support - if you are within 90 days of purchase you can phone them, otherwise use support.netgear.com
  • What do you mean by disabling "snapshots"?

    I do believe it's not linked to any hardware issue. It's rather something wrong in the settings of the NAS.
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    The RN104 has a "snapshot" feature where everything you delete or change is saved into a snapshot folder. This can take up a lot of space, which could possibly be related to your issue.

    If you log into the web ui, click on a share, and then select "settings" you will see "continuous protection" -> which is snapshots. You can try disabling that for all your shares. You'd then also need to delete the snapshots already saved. If you click on a share, and then "recover" you will see the snapshots. You can select and delete them.

    You could also try disabling the antivirus protection, and see if that improves performance.

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