Anyone any idea what this means?Came across it when connecting to Dashboard to check on Diskspace usage, not because of any issue - as I haven't had any.Running firmware 5.3.3. BTW - the time referenced in the dialog is PM even though it doesn't indicate it, and was the time I connected to the NAS. There doesn't appear to be any way to get v5 firmware to use non US formats for data & time (eg 24hr notation and dd/mm/yy)

I am pretty sure you get that message when your hard disks are in the process of spinning up from being asleep. If you were to try to connect to the dashboard a 2nd time 15 seconds later you should connect.

I have exactly the same message on my Duo V2 and thought it was something to do with upgrading to Mountain Lion, however it wasn't, as I get the same message when accessing from a Windows PC.It also has nothing to do with hard disks spinning up, if so, mine have been spinning up for three days now!!The disk activity light below the power switch is flashing permanently, however, I can access all content through Finder & Windows Explorer with no problem.What I cannot do is access the ReadyNAS Duo V2 via RAIDar, or directly from the local IP address. When I do, I get the message!When I try to access the settings, either SYSTEM, SHARES, SECURITY, BACKUP etc, the screens appear to be in 'code', with the result that I cannot access any information about the system, nor change ANY settings. The onboard software (firmware) appears corrupt.Now if I invoke a 'restore to factory settings' reset by means of a paper clip in the front panel, will I lose all my 'shares' and 'data'?Is there an alternative way of reloading the firmware? (I'm sure Netgear have a separate installer floating around the internet).I am currently 'on-shift' and unable to spend too much time rectifying the problem, but when I get the time I will look into this further.Netgear should also be on top of this problem, and, armed with our email addresses should be informing us of the fix.No doubt this will not be my last post on the matter!!

Dont need to do a factory reset to reinstall firmware as that will destroy all your data, just do a OS reinstall that will reinstall the firmwareinstructions here http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu

Okay, firmware reset by following the procedure, and the message remains. 'Frontview' remains corrupted. All data on disks is good & accessible.Reset firmware for a second time, still the same. The power light & the 2 disk lights are steady, whilst the disk activity light flashes continuously.I am now going to leave it for a couple of hours to see if it sorts itself out (not sure how long it needs to write new f/w), if not, more suggestions will be needed.Watch this space!ps; how are images uploaded to the forum page?

You could try opening a support case and posting your case number.

Duo v2: Device is Offline | NETGEAR Communities

16 Replies

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rafal_knotek
Aspirant
Sep 06, 2012
Thousands of people have the same problem!
You should stop selling these servers Duo v2!
mdgm-ntgr
NETGEAR Employee Retired
Sep 06, 2012
I think this error can also be got if you open the Dashboard before the NAS has completed booting. If you still get the problem after waiting a little and reloading the Dashboard you should contact NetGear support for assistance and post your case number. Preferably in a thread started by you with the case number in the thread title (i.e. subject of first post in the thread).
MFin04
Aspirant
Sep 18, 2012
I've tried reinstalling OS and firmware still can't seem to access readydrop or readynas remote. Also, I don't see anywhere that you can add users to access it like you could in 5.3.5
IanE1
Aspirant
Nov 07, 2012
I have exactly the same problem with an NV+ v2

I installed 2 x Seagate 3TB disks using RAID-X (which are on the hardware compatibility list). Moved a stack of data from a full windows server and all seemed to be fine. Shut down for the night and on the next reboot the Ready NAS comes up offline. I have tried re-installing the O/S but to no avail, and I can't access the shares.

Two other snags with these...

1) you can't take the disc out and pop it in another machine as they use a non standard disc format / RAID scheme
2) If you use it to back up a windows server and have it integrated with AD and the Windows server fails you can't access the data because you don't have a domain controller.

These aren't fit for any kind of purpose and I'm really not pleased.
mdgm-ntgr
NETGEAR Employee Retired
Nov 07, 2012
1) Incorrect. EXT4 is a standard Linux filesystem and considered by many to be the best for Linux at this time. Easy enough to put the disk in a Linux machine, use mdadm to start the RAID, do a vgscan to discover the data volume, run vgchange -ay c, then mount /dev/c/c/ mnt to mount the data volume.

2) If you need high availability in an AD environment you shouldn't rely on a single domain controller. Also I'd argue if you need that going for the cheapest of the ReadyNAS units isn't the best idea either.
Ruan6025
Aspirant
Jun 02, 2014
Hi I Need Help ASAP I cant access my DATA my NAS say it is offline. It is connected to a Domain and now no one can access the data.

Please Help

you can mail me @

ruan.jansen@optimumcoal.com

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Duo v2: Device is Offline

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