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Forum Discussion
Ellone
Aug 20, 2015Tutor
Factory reset also format disks ?
Hi,
I had an issue with my RN 10400 recently bought.
I played with the parameters to add a friend as user so he can access it. I finally managed to do it.
But then I couldn't access my own nas locally on the file explorer like I used to.
I didn't manage to make it work again, so by searching a bit, I found a button to reset the parameter to factory.
I had to type the word "FACTORY". I thought this would reset all the parameter to the default value like told. Since there was no word saying it will also delete the content of all the disks inside.
But instead the volumes was wiped and rebuilt.
So my question is :
My data are lost, nothing I can do to retrieve it ?
My suggestion is :
When we do what I did, put a warning in bold red capslock that says it will erase all the disks... I thought it was just to reset the parameters/settings or the firmware...
3 Replies
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- vandermerweMaster
Well when you select factory default, there is a message that says "Factory mode wipes out all data...." This, plus the need to type the word "FACTORY" ensures that it has to be a deliberate action on the part of the user.
You could contact Netgear support and ask them about data recovery services. It costs money and there will be no guarantee of success.
In essence I think you have lost all your data.
Backups are strongly recommended.
- StephenBGuru - Experienced User
Regrettably you confused "factory reset" with "OS reinstall".
- JennCNETGEAR Employee Retired
Hi Ellone,
We apologize but hitting the button Perform Factory Default where you will enter FACTORY word is jsut the same with selecting Factory Reset from the boot menu.
I believe it was also mentioned on the page what it will exactly do.
Here's an article for boot menu for your reference in the future.
Regards,
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