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Forum Discussion

bridges86406's avatar
May 25, 2017
Solved

Firmware update 6.7.3 Issue

Just installed the 6.7.3 firmware so that my device was protected from the Samba CSV. 

Now I can't change the fan profile on the unit. 

It allows me to go in and change from Quiet, Balanced, Cool, as it did before.  However now when I make a change, the fans don't change at all. 

They are currently spinning at 6700 RPM.  Which is fine after 6-7pm but since I'm trying to work in my office today is not going to work. 

 

 

I have a ReadyNas 3138, with two 4TB Western Digital Reds. 

 

15 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello bridges86406,

     

    Have you tried rebooting after changing the fan setting? By the way, are there apps running at the same time?

     

    Regards,

    • Yes I have tried restarting. Fan setting is unchanged. 

      One app is running.......Plex, with 0 users.  The CPU and System are under 100* F, so it's not a heat issue and I have not had this issue with the fans since getting the unit in December.  I change it very regularly as needed. 

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello bridges86406,

         

        Can you check if you get the same problem when disable Plex? If you have AntiVirus, see if sasme results when it is also disable.

         

        Regards,

  • Just did, hoping this would fix the issue; it did not.

    Upgrading to 6.7.4 did NOT fix the issue.
    • mdgm-ntgr's avatar
      mdgm-ntgr
      NETGEAR Employee Retired

      Can you send in your logs (see the Sending Logs link in my sig)? If you can't download them using the GUI try downloading them using RAIDar.

  • evan2's avatar
    evan2
    NETGEAR Expert

    I reproduced the issue on my RN3130, 

    Thanks for your report.

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