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Firmware Update from 6.7.1 to 6.7.3 Has Failed
I just attempted to update the firmware from 6.7.1 to 6.7.3 and now I get the following when trying to boot.
mount_block_root +1f1
all 6 drive lights are green
I have tried using a paper clip to reset back to firmware 6.7.1 but I cannot get to the screen to reinstall the firmware.
All I get is the message above.
Any ideas on how to get this NAS working again?
If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery with ReadyNAS OS 6.7.4 which is now available!
If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.
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You could try USB Boot Recovery.
I have tried USB boot recovery but I cannot get the the boot point where you answer any questions.
Holding the reset button and booting only gets me to the mount_block_root +1f1 message.
I don't get any option to do any kind of reset or factory reset or anything.
Try USB Boot Recovery again with another USB key.
Which version of Windows are you using to create the USB Boot Recovery key?
- Can you please provide a solution for linux users by chance?
- I upgraded to 6.7.3 and got stuck with unusable hardware.
The issue I'm facing is difficulty installing windowsIf you're comfortable with the Linux CLI you can follow these steps
Note you'll need to put the files from the x86 folder onto the USB key with the exception of syslinux.exe (the Windows installer for putting the syslinux bootloader on a USB key). Also the x86 firmware image you put on the USB key should be the 6.7.4 one. You need to extract the .zip download and put the .img file on the USB key.Alternatively you could e.g. create a VirtualBox VM for Windows and configure USB passthrough and run our tool.
- Hi, thanks for the direction.
Firstly, I am having difficulty with the syslinux .zip. The first command - ./syslinux -I does not seem to be recognized.
And, for some reason I cannot get my windows vm to recognize usb drives.
I don't know...
Any way, somehow, is it possible to use gnome disk?You have to install the package first e.g.
# apt-get update # apt-get install syslinux parted
If a command is not found that means a needed package is not installed. On some systems you will need to proceed commands with sudo to run them as the root user.
I think mbr.bin is in the syslinux-common package.
You can do
# dpkg -L syslinux-common
to see where this is located.
- Man, oh man.
I don't understand where to go after that or how to go about getting the environment right to be able to create a bootable usb.
Is there any way, at all, that a premade usb could be sent to me for a price? I got this error today on my 314. The 6.7.4 update worked but after the second reboot this happened.
After trying everything, i finally got it working. Thought i'd summarise my steps. They may not all be required for everyone but this is what i did and i'm back working again.
Drive used : Sandisk Cruzer Facet 8GB - Performed Low level format (using Quick Wipe) with HDD LLF Low Level Format Tool (Free here... http://hddguru.com/software/HDD-LLF-Low-Level-Format-Tool/ )
Created bootable disc using Rufus...
R-click > Run as admin on Rufus.exe. All settings at default except "Create bootable disk using " > Select Syslinux 6.03
Downlaoded and extracted the USB recovery tool from the link on this page... https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system
Copied these files from os6-recovery-tool\usbrecovery.v2.0.T14.support\x86 to the bootable USB drive
- initrd.gz
- kernel
- syslinux.cfg
- NTGR_USBBOOT_INFO.txtDownloaded and extracted 6.7.4 firmware from https://kb.netgear.com/20684/ReadyNAS-Downloads#software
Copied ReadyNASOS-6.7.4-x86_64.img to the bootable USB drive
Put USB drive in front USB port. Hold Backup button and tap power button. Release Backup button when Booting from USB message is on LCD screen. Took about 1 minute then NAS powered off. Powered on and confirmed shares accessible.
I couldn't access the web interface. I resolved this by performing a OS reinstall as per guide here.. https://kb.netgear.com/22891/How-do-I-access-the-boot-menu-on-my-ReadyNAS-104-204-214-or-314
HTHs someone.
Thanks!
I'm not sure what worked but I used Rufus to create the boot drive plugged the same USB drive I've been using and it failed with the same error. plugged the hdmi in and tried different timings of releasing the backup button. One of the three tries worked and my NAS is back up and running.
Thanks for taking the time to respond. Something worked I used I remembered the exact time I released it
The backup button method in my experience is pretty straightforward. Press and hold the backup button, turn the NAS on, keep on holding the backup button for long enough to get it to boot off USB. If you don't press it down properly or for long enough you'd run into issues. Still not all USB keys are compatible so it can take trying multiple different USB keys to find one that works.
The O.K. button on the RN316/RN516 is much more tricky as if you press the button too early or too late it won't work. We addressed this in later BIOSes by getting the systems to automatically boot off a connected NTGR USB service key without any need to press the O.K. button.
RN312 systems with one of the most recent BIOSes will automatically boot off a connected NTGR USB service key without any need to press the backup button.
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