Hey all, I have an NV+ that is about 2 months old. I fired it up and loaded it with all of our data, backed up all files from PC's etc...it has 4 x 2TB WD Green Caviar drives at this point. All is well.Last Friday drive #3 shows up dead via email alert, so I do an RMA with WD and order a second hot spare from newegg so I won't have to wait a week praying my data is safe next time around. Today I received the replacement and I am attempting to return the NAS to its happy XRAID status. I had powered off the drive last week after receiving this message instructing me to do so:The X-RAID engine has failed to start. To ensure data integrity, please refrain from using the NAS and contact Support immediately. So here I am, new drive installed, awaiting some instruction.Powering up the NAS with the brand spanking new 2TB WD Green Caviar in slot 3 now shows it as "not present" in RAIDar and in the admin pages. Not sure why this is happening, but could use some advice here.When doing the last reboot, I chose: Perform volume scan on next boot. And the volume scan found no errors. However, the data volume is inaccessible and my shares are obviously missing as well.I can't access the rescan option, it is greyed out. How can I add this guy? Hope I am missing something very basic here.Thanks in advance,Mike

Please contact tech support (http://www.ReadyNAS.com/support) and seek their assistance. Post your case number in this thread.What version of RAIDiator are you running?

I have 4.1.7 - How do I attach the NAS log zip file to my case? Case #: 15693780

If/when they need the logs they will give you instructions on how to send them.

OK, thanks for the quick response. I read that I may have done a bad thing by installing the new drive and booting it up again. Should I power down, remove the new drive, or anything else that might be necessary to help sort this out with minimal damage?XRAID should allow me to lose one drive and still retain my data, yes? I purchased the NAS to prevent data loss! Ahh!

Hmm, I just noticed after doing a rescan in RAIDar, the drive in slot #3 [newly added today] is showing up with a normal green light [1863GB]But when I choose setup and load the web configuration page, Not Present. Page Cache issues?

Help swapping "dead" drive? [Case #15693780]

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mdgm-ntgr
NETGEAR Employee Retired
May 25, 2011
Please contact tech support (http://www.ReadyNAS.com/support) and seek their assistance. Post your case number in this thread.

What version of RAIDiator are you running?
mjw3786
Aspirant
May 25, 2011
I have 4.1.7 - How do I attach the NAS log zip file to my case? Case #: 15693780
mdgm-ntgr
NETGEAR Employee Retired
May 25, 2011
If/when they need the logs they will give you instructions on how to send them.
mjw3786
Aspirant
May 25, 2011
OK, thanks for the quick response. I read that I may have done a bad thing by installing the new drive and booting it up again. Should I power down, remove the new drive, or anything else that might be necessary to help sort this out with minimal damage?

XRAID should allow me to lose one drive and still retain my data, yes? I purchased the NAS to prevent data loss! Ahh!
mjw3786
Aspirant
May 25, 2011
Hmm, I just noticed after doing a rescan in RAIDar, the drive in slot #3 [newly added today] is showing up with a normal green light [1863GB]

But when I choose setup and load the web configuration page, Not Present. Page Cache issues?
mdgm-ntgr
NETGEAR Employee Retired
May 25, 2011
You could power down the NAS I guess if you've already downloaded the logs.

Whilst RAID is good one should not mistake it for a backup. If important data is primarily stored on the NAS it should be backed up regularly. See Preventing Catastrophic Data Loss

Edit: You could try clearing your web browser cache e.g. Temporary Internet Files.
mjw3786
Aspirant
May 25, 2011
Clearing the cache doesn't seem to have helped. Still shows normal in RAIDar and Not Present in the config tool.

I do have a "backup" but unfortunately it was a 2TB LaCie external that has a faulty power supply. I was trying to avoid sending it in for repair as they'll charge me for it and may wish to format the disks. I bought this NAS in time to copy all data from the LaCie and back up two PCs before the LaCie stopped spinning up at all.

What would you suggest for an actual backup beyond this? I was tired of constantly playing the musical chairs game with hard drives. Always worrying about a failure and constantly copying files from one external to the next. A NAS seemed like a more elegant/intelligent solution for storing ~2TB of data.

I see some questions on the FAQ about mirroring NAS devices. I guess I will need TWO of these bad boys to be truly safe and redundantly redundant? :D Gosh this is getting expensive. I will shut-er-down for now then. Thanks for all the help. I guess I will wait and see what they suggest!

I suppose I should hang on to the "dead" drive as well until they've got me up and running again? In case something needs recovering? It needs to go back to the RMAgeddon, but that can wait until things are back to normal.
mdgm-ntgr
NETGEAR Employee Retired
May 25, 2011
I would wait for their advice.

I do believe two NAS devices is a good solution. Backups to multiple USB drives I another good idea. You have to decide what's best for you.
mjw3786
Aspirant
May 26, 2011
Two NAS devices. Yikes that sounds expensive. Let's hope we can get there before any data loss occurs!
mjw3786
Aspirant
May 29, 2011
So the support staff responded, but suggested I try hot adding the drive...so I booted up with the bad slot empty, tried adding the new drive that way. It changed the NAS indicator color to blue in RAIDar for a few minutes then it went to yellow and is showing that brand new drive as "dead"

i now have the RMA swap from WD, so I removed the drive showing "dead" [brand new] and replaced it with the second brand new drive. all are WD green caviar 2TB. same problem. it shows as dead.

is this possibly an indication that the NAS itself has a bad slot? if that was the case, i can dump my settings to disk and swap all the drives out to a new unit without losing data, right?

this is way more stressful than it needs to be. any advice is welcome. i hope the staff response isn't an indication of how long it will be between every communication.