Inaccessible files that survive formatting

(a) how many drives are in the duo?
(b) are you erasing both of them?
(c) What folders are you seeing? Are there files in them?

I had one drive but went to two. That's why I am reformatting.

The folders that I see are various remnants of what I had before. The NAS has two main shares (I cannot remember if this is by default or if I set them up): Media and Backup. Backup seems fine but media has several subfolders that will not go away. When I browse Here are a few things I have noticed that may help (I hope):

1. right click-properties says files are read only. unchecking the read only box and clicking apply seems to work but when I right click on the same file it still says read only.
2. When trying to delete directly my PC says that I don't have permission
3. When going into Frontview->shares and clicking delete on those shares (media and backup) then clicking apply = does nothing

ckelly33 wrote:
I had one drive but went to two. That's why I am reformatting.

Did you replace both, and want to reformat the original? Or did you simply want to do the factory default on the two new drives?

ckelly33 wrote:
The folders that I see are various remnants of what I had before. The NAS has two main shares (I cannot remember if this is by default or if I set them up): Media and Backup.

Media and Backup are default shares.

ckelly33 wrote:
Backup seems fine but media has several subfolders that will not go away.

I am not sure exactly how you got to this state.

If you already installed a second drive, then you are running RAID-1, which has redundancy. So if you remove one disk (leaving the second), format, and reinsert it, then NAS restores its original contents from the second disk. The factory default should have taken care of this, though it is possible you did an OS reinstall instead (especially if you used to paper-clip procedure).

You can try the factory default again using the Web UI with both drives in place. Go to system->update on the web UI, then select the factory default tab on the upper right. There is a "perform factory default" button on the page.

The Media share has some folders in it by default.

You could also try deleting the Media share then recreating it if you really want to.

mdgm wrote:
The Media share has some folders in it by default. You could also try deleting the Media share then recreating it if you really want to.

The media subfolders I am seeing are music - Eagles, Filter, Pearl Jam, e t c.

StephenB wrote:
You can try the factory default again using the Web UI with both drives in place. Go to system->update on the web UI, then select the factory default tab on the upper right. There is a "perform factory default" button on the page.

I did this. No change. I still cannot delete. I still cannot change the attributes of the folders that I would prefer deleted (uncheck read-only, hit apply the re-enter properties and the folder is still read-only.

Try enablng https as a protocol for the NAS Music share. Then go to https://nasname/shares and try deleting the folders there.

On Windows, did you set up the shares to be available off-line?

StephenB wrote:
Try enablng https as a protocol for the NAS Music share. Then go to https://nasname/shares and try deleting the folders there. On Windows, did you set up the shares to be available off-line?

Actually the unwanted folders that are showing up are not subfolders of the NAS Music folder, rather they fall directly under the Media folder (along with Music, Pictures and Videos).

As far as having set them up offline, how do I tell?

BTW, I did as you said earlier, I put both discs in and used frontview to restore to factory defaults. The folders are still there and I still cannot delete them :(

ckelly33 wrote:
Actually the unwanted folders that are showing up are not subfolders of the NAS Music folder, rather they fall directly under the Media folder (along with Music, Pictures and Videos).

Ok, then enable https for media. Then go to https://nasname/shares and try deleting the folders there.

ckelly33 wrote:
As far as having set them up offline, how do I tell?

Are you accessing media as a mapped network drive (e.g. is there a drive letter)? If not, how are you accessing the folder from your PC?

Also, if you are using Windows, try going into the control panel and clicking "sync center". Then click on "manage offline files", and see if offine files are enabled or not.

ckelly33 wrote:
BTW, I did as you said earlier, I put both discs in and used frontview to restore to factory defaults. The folders are still there and I still cannot delete them :(

Actually I suspect they are not on the NAS, but are in an off-line cache on your PC.

StephenB wrote:
enable https for media. Then go to https://nasname/shares and try deleting the folders there.

The unwanted files are not there

StephenB wrote:
As far as having set them up offline, how do I tell?

Are you accessing media as a mapped network drive (e.g. is there a drive letter)? If not, how are you accessing the folder from your PC? [/quote]

Yes. The drive is mapped, that is how I am accessing it

StephenB wrote:
Also, if you are using Windows, try going into the control panel and clicking "sync center". Then click on "manage offline files", and see if offine files are enabled or not.

Offline files are enabled for this. Looks like you are right! How do I remove this??!