Forum Discussion

Aspirant

Jun 08, 2017

Solved

'Management service is offline' after 6.7.4 upgrade

I inadvertantly kicked off the firmware update to 6.7.4, and now although my RN314 has rebooted, and the display cycles between displaying

ReadyNAS 314

6.7.4

and displaying the current state of a resync on the expansion volume (EDA500), I cannot access the Admin Page. The browser continually recycles at the end of the thermometer bar, and RAIDar lists "Management service is offline" as the status. (Both reflect Firmware: 6.7.4).

I found an earlier thread and re-kicked off the firmware update, incase it hadnt completed - no change.

I've downoaded the logs but don't even know where to start with the litany of files that that brought...

Diagnostics is full of messages like:

2017-06-08 11:30:20: readynasd[21297]: segfault at 0 ip 0000000000484250 sp 00007fcd853e8750 error 4 in readynasd[400000+13b000]
2017-06-08 11:29:40: readynasd[20849]: segfault at 0 ip 0000000000484250 sp 00007f0f16ed0750 error 4 in readynasd[400000+13b000]
2017-06-08 11:29:05: readynasd[20303]: segfault at 0 ip 0000000000484250 sp 00007ff7cb7fd750 error 4 in readynasd[400000+13b000]

Any suggestions?

EDA500

Firmware

Installation & Upgrade

RN314

Using with Mac OSX

mdgm-ntgr
Jun 09, 2017
You may have run into an issue fixed by 6.7.5 Beta 1

You could download the firmware update and install it via https://ip.address.of.nas/fwbroker

25 Replies

mdgm-ntgr
NETGEAR Employee Retired
Jun 09, 2017
You may have run into an issue fixed by 6.7.5 Beta 1

You could download the firmware update and install it via https://ip.address.of.nas/fwbroker
- CDStoneley
  Aspirant
  Jun 09, 2017
  Up and running on the Beta. Thank you.
  
  I had a phantom old Volume which i had to delete (some SSD experiments) and it seems I have to share my primary shares on the RN314 volume again, but I'm running again. Many thanks!
  
  Chris
- nativevml
  Aspirant
  Jun 21, 2017
  Hi There,
  
  first timer here so apologies for the terminology, I have a RN 2120v2 with FW: 6.7.4,
  
  the status is Management service is offline, my drives are healthy and I can browse the shares and the diagnostics doesn't show any errors whatsoever.
  
  I have critical data on the drives so I cant afford a reset.
  
  Please can you assist me?
  
  Thanks in advance.
  - StephenB
    Guru
    Jun 21, 2017
    nativevml wrote:
    
    I have critical data on the drives so I cant afford a reset.
    
    Then the first step is to back that data up right away.
    
    After that, likely the fastest way to get this resolved is to use paid netgear support (my.netgear.com). There is a per-incident support option that gets you one hour of support time.
    
    Does https://nas-ip-address/fwbroker respond? Use the real NAS IP of course.
laithabdul
Aspirant
Jul 13, 2017
Thank you stephenB
I solve second methode unformat all disk
Regards
laithabdul
Aspirant
Jul 13, 2017
Thank you stephenB
I solve by using second methode unformat all disk
Regards