NV+ Boot Issues - Weird LED Pattern Case #16319419

Yeah, being I can't shut down after power on, I can't hold it for 5 seconds and get any of the checks to work, I really can't do anything. How will support go about determining that? Will they send me new hardware upon that conclusion? Do you know how long it will take, I'm a photographer and all my RAW photos are stored on the NAS (for redundancy) and right now I'm dead in the water.

They may be able to interpret the light pattern. If the damage was caused by a power failure (e.g. involving a power surge) then it wouldn't be covered by warranty. Anything and everything in the hardware (including the disks) could be affected.

That's good news. Not really.

This is the APC unit I had it hooked up to...
http://www.apc.com/resource/include/tec ... ku=BK500MC

So if Netgear doesn't cover it, APC should right? They have the surge guarantee?

I really hope I get a response today. I need to do something about this asap.

It could be a coincidental problem or just an issue as a result of an unsafe shutdown. Tech support will hopefully be able to get an idea from the light pattern. I would be patient and wait for their response.

If your other hardware is O.K. then it probably isn't a power surge problem, I guess.

Yeah, I'm going to be optimistic and hope that it wasn't a surge issue. I appreciate your help so far.

mdgm,

Is there a model APC UPS/Serge that you suggest for the NV+? (If I have to replace this one)
I would like one that is small and doesn't break the budget, that has the feature where it will shutdown the NAS automatically when sent to battery.
Suggestions?

Does this UPS work with the ReadyNAS NV+ for auto shutdown?
http://www.amazon.com/Cyberpower-CP1500 ... pg__header

Well I've sent messages back and forth with the Online Technical Support team, my NAS is not responding to anything they want me to try, after their last suggestion, which was to take out the drives and boot it up and try to get into "tech support" mode, and it failed, this is the message I got...

***This is an automated follow-up reply. *** We appreciate your continuous patience and understanding. This is to acknowledge that our team has received your e-mail query however additional time is necessary to effectively process your request. One of our support engineers will get back with you very shortly. Thank you for choosing NETGEAR. Sincerely, Customer Support Team NETGEAR, Inc.

I'm pretty sure the engineers know that something is wrong with this hardware. How long will this online tech support draw out with back and forth messages? I really need to get this resolved and get to my files, if I can.