The power supply incl. the motherboard are gone, looks like the disks (2) are not damaged.What's the best and cost-efficient way to retrieve the data?No warranty left.Cheers.

Wow, it actually caught fire and burned the MB?If it got the MB, the disks may be damaged, as the MB is on top. The board in back right above the PSU is the back plane. Before you do anything else, I would download the vendor tools for your drives. Then run the tests to determine that the drives are still ok. The next step depends on whether you want to stay with a sparc based unit or not. The easiest way is if you do, then you have a choice of Duo or NV+. Keep in mind that the Duo does not have the LCD display on the front as you are accustomed to. If you wish to upgrade to a faster Ultra/Pro series, then data recovery is more difficult.

assuming the drives are ok, could I simply swap my drives from nvplus.burnt to nvplus.new?

yes. make sure nvplus.new have up to date firmware before you input disk in and boot with it.

When did you purchase your NV+? Does it say Netgear on the front door?It it has Netgear on the front door then the original warranty was either 5 years or 3 years depending on purchase date.

it's an "infrant", if I'd be Netgear I'd issue a massive recall notice on all of these boxes, reading through the forum, the PSU problem seems rather common and it'll only be question of time until someone's office/house will go up in flames, not good for PR

NV+ Power Supply goes up in flames, now what?

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PapaBear1
Apprentice
Aug 22, 2011
Down load SeaTools from the Seagate website. They offer both a version that runs in Windows and a DOS based version. The DOS based version when downloade is an .iso file which must be used by a program like Image Burn to create a bootable CD. (It can also be used to create an image of a CD/DVD as well as burn an image to CD/DVD).

The Windows version is easier to load and run, but the DOS version has some advanced tools that can come in handy. I normally use the Windows version installed on this PC, but also have the DOS version.
infini_raid
Aspirant
Aug 31, 2011
I've run the SeaTools, connected the drive directly to my windows xp box.
Tests didn't find anything. Now the big question is, is there a way to manually copy the data from the drives
to my windows box?
mdgm-ntgr
NETGEAR Employee Retired
Aug 31, 2011
On Windows there are a few recovery programs you can try since you only had two disks in your NAS. One option would be R-Linux as pointed out in Mounting Sparc-based ReadyNAS Drives in x86-based Linux

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NV+ Power Supply goes up in flames, now what?

13 Replies

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