Pioneer Pro stops responding (4.2.21) #18988091

I am still working with tech support. I have uninstalled Plex (which mostly solved the problem) but the NAS still reboots without warning. There is no notification that it will reboot, and the logs do not add information. It seems to loosely be tied to whenever a C: Scrub happens.

There was no official reply from support because I am now out of warranty. I was told unofficially, that after looking at the logs, it is likely an AC Power Supply that is failing.

I went online to look for an AC Power supply, but when it arrived from NewEgg the 24 pin connector that reaches to the motherboard is too short! Ack!

Does anyone know how I can acquire a proper AC Power Supply? I originally matched the model and rev number, but it seems like READYNAS had some private label version.

Update: I have now replaced the power supply and used an ATX extender to make it reach. However, the original problem of random reboots persists!

Can someone please what next steps I should look into?

To restate the the issue for anyone needing a TLDR summary:
My Readynas Pioneer Pro randomly reboots for no logical reason. It does this several times a day. I have contacted support who ultimately told me that it was a bad power supply, which I have now replaced and still have the same issue. I was also told it was Plex, so I have uninstalled plex and do not use it any longer. I have since had to purchase another Pro 6 to copy all this data over to it so I don't lose work and then I performed a factory reset (I believe, is there a way to check?) and now started moving files back over to it. Once again, it started rebooting for no reason!!

When it comes back online it always says "Resync C:" sometimes the Resync doesn't finish before the next random reboot

Ack! I could kick this thing.

I am using RAIDiator 4.2.22 which was the latest available back in March. I could update, but I doubt that fixes much.

Thus far I have pushed a significant amount of money into resolving this and the original issue still occurs.



This is what my frontview log view shows:

 	 Download All Logs
Severity 	Date 	Message 
	Wed Sep 18 23:42:03 PDT 2013	System is up.
	Wed Sep 18 23:10:01 PDT 2013	System is up.
	Wed Sep 18 20:42:42 PDT 2013	System is up.
	Wed Sep 18 19:20:18 PDT 2013	System is up.
	Wed Sep 18 17:57:43 PDT 2013	System is up.
	Wed Sep 18 17:51:11 PDT 2013	System is up.
	Wed Sep 18 15:17:56 PDT 2013	System is up.
	Wed Sep 18 14:11:27 PDT 2013	System is up.
	Wed Sep 18 13:55:51 PDT 2013	System is up.
	Wed Sep 18 13:36:44 PDT 2013	System is up.
	Wed Sep 18 13:05:54 PDT 2013	System is up.
	Wed Sep 18 12:02:23 PDT 2013	System is up.
	Wed Sep 18 11:28:08 PDT 2013	System is up.
	Wed Sep 18 11:09:35 PDT 2013	System is up.
	Wed Sep 18 10:35:32 PDT 2013	System is up.
	Wed Sep 18 07:51:52 PDT 2013	System is up.
	Wed Sep 18 04:21:06 PDT 2013	System is up.
	Tue Sep 17 21:19:42 PDT 2013	The ReadyNAS Replicate add-on encountered an error during installation.
	Tue Sep 17 21:19:41 PDT 2013	The ReadyNAS Replicate add-on has been successfully installed.
	Tue Sep 17 21:13:39 PDT 2013	Successfully started NFS service.
	Tue Sep 17 21:07:20 PDT 2013	[Work] added with default access. Please review the share access restrictions in the Share Listing page to fine-tune any default settings.
	Tue Sep 17 21:07:20 PDT 2013	[Files] added with default access. Please review the share access restrictions in the Share Listing page to fine-tune any default settings.
	Tue Sep 17 21:07:20 PDT 2013	[Apps] added with default access. Please review the share access restrictions in the Share Listing page to fine-tune any default settings.
	Tue Sep 17 21:05:35 PDT 2013	[backup] The share and its subfolders have been configured to allow non-owner delete and rename.
	Tue Sep 17 20:57:37 PDT 2013	System is up.
	Sat Apr 6 07:03:00 PDT 2013	System is up.
	Sat Apr 6 05:00:05 PDT 2013	RAID scrubbing started on volume C.
	Tue Apr 2 19:30:09 PDT 2013	System is up.
	Thu Mar 21 22:22:33 PDT 2013	System is up.
	Thu Mar 21 08:45:28 PDT 2013	RAID sync finished on volume C.
	Thu Mar 21 04:45:02 PDT 2013	System is up.
	Thu Mar 21 02:34:01 PDT 2013	System is up.
	Thu Mar 21 01:52:25 PDT 2013	System is up.
	Thu Mar 21 01:10:55 PDT 2013	System is up.
	Wed Mar 20 23:24:35 PDT 2013	System is up.
	Wed Mar 20 23:24:35 PDT 2013	System is up.
	Wed Mar 20 23:00:11 PDT 2013	RAID scrubbing started on volume C.
	Wed Mar 20 02:03:49 PDT 2013	RAID sync finished on volume C.
	Tue Mar 19 21:42:24 PDT 2013	System is up.
	Tue Mar 19 21:42:19 PDT 2013	Data volume has been successfully expanded to 8317 GB.
	Tue Mar 19 21:42:10 PDT 2013	Continuing with volume expansion or migration. Do not interrupt the system during this time. When complete, email notification will be sent to the alert contact list.
	Tue Mar 19 21:39:20 PDT 2013	Rebooting device...
	Tue Mar 19 21:39:20 PDT 2013	Please close this browser session and use RAIDar to reconnect to the device. System rebooting...
	Tue Mar 19 14:20:44 PDT 2013	Found space that can be used to expand capacity, expansion process will start during next boot.
	Tue Mar 19 14:20:43 PDT 2013	RAID sync finished on volume C.
	Tue Mar 19 10:16:07 PDT 2013	System is up.
	Tue Mar 19 10:16:06 PDT 2013	Found space that can be used to expand capacity, expansion process will start during next boot.
	Tue Mar 19 10:16:03 PDT 2013	Data volume has been successfully expanded to 7389 GB.
	Tue Mar 19 10:15:46 PDT 2013	Continuing with volume expansion or migration. Do not interrupt the system during this time. When complete, email notification will be sent to the alert contact list.
	Tue Mar 19 10:14:50 PDT 2013	System is up.
	Tue Mar 19 10:13:45 PDT 2013	Rebooting device...
	Tue Mar 19 10:13:45 PDT 2013	Please close this browser session and use RAIDar to reconnect to the device. System rebooting...
	Tue Mar 19 10:13:04 PDT 2013	Successfully set new hostname.
	Tue Mar 19 01:24:32 PDT 2013	Found space that can be used to expand capacity, expansion process will start during next boot.
	Tue Mar 19 01:24:31 PDT 2013	RAID sync finished on volume C.
	Tue Mar 19 00:36:26 PDT 2013	System is up.
	Mon Mar 18 23:47:47 PDT 2013	System is up.
	Mon Mar 18 22:24:04 PDT 2013	System is up.
	Mon Mar 18 21:02:13 PDT 2013	System is up.
	Mon Mar 18 20:18:45 PDT 2013	System is up.

If you lost your data after you reset, then you did one.

I'd contact support again, and tell them them power supply didn't fix it. They should RMA the entire unit.

I'm out of warranty :( Any other ideas StephenB?

If you just have one or two disks in the NAS do you still have this issue?

mdgm wrote:
If you just have one or two disks in the NAS do you still have this issue?

You are suggesting that he remove the existing disks (powered down) and insert scratch disks to see? The alternative would be to factory reset with one or two disks installed, and recover everything from backup later on.

One possibility is that the replacement supply doesn't have quite enough power. I think that might be where mdgm is going. What supply did you purchase?

Are you using the same drives you had back in July 2012? Also, I am wondering if disk spindown is still disabled?

It hangs even on a memory test. Yes, I think power could be an issue.

Additional Information:
Under my desk I have two ReadyNases. One is a Pro 6 with 6x3TB WD Red Drives. The other (the one that doesn't work as well) is plugged into a different socket and is a Pioneer Pro 6 with 2xWD20EARX, 2xWD10EADS (Green), and 2xWD30FFRX. The Pro 6 never has had a reboot issue. This is my second Pioneer Pro 6 (The first one in this same config also did not have this reboot issue)

At your recommendation, I have removed the 2xWD10EADS (Green), and 2xWD30FFRX and rebooted the device. I'll let it run for a bit with only the 2 EARX in and see if the random rebooting it persists.

After three hours, the machine has not yet rebooted with only two hard drives. By now under normal conditions it would have rebooted about 2 times.

I'm am going to add two more drives back and see if the rebooting returns under the load of 4 drives.

As for the question of "What Power Supply" I purchased this: SeaSonic SS-300SFD 300W SFX12V v3.1 80 PLUS Certified Active PFC Power Supply - OEM
http://www.newegg.com/Product/Product.a ... 300W%20%25

Do you have a recommendation of a better unit to purchase? I'll gladly do so, this just happened to be what was originally in the box (as best as I could tell from the model numbers