Forum Discussion

Aspirant

Jun 04, 2018

Solved

Re-add existing volume after RN10400 OS reinstall

Hello,

Our RN10400 recently locked up after a firmware update. I was unable to access anything (smb)/(http) so I did the OS reinstall to get the box up and running again.

I can now login to the web admin but it says that I have to 'Remove inactive volumes to use the disk. Disk #1,2,3,4.'

I was under the impression that the OS reinstall preserves the data, so it is sitll on the disks but without the volume being added I cannot access it. Can someone point me in the right direction to get it up and running again? The only button I have in the GUI for the drives is 'Format' and we obviously don't want to do that!

Adding Disks

File Sharing

Marc_V
Jun 05, 2018
Hi Robin_Ryde

There's BTRFS error on the logs and this needs escalation, Support will check if it can be mounted or needs recovery.

You can purchase the Pay-Per-Incident contract once you have contacted NETGEAR Support.

Regards

17 Replies

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Marc_V
NETGEAR Employee Retired
Jun 04, 2018
Hi Robin_Ryde

Welcome to the Community!

Can you please send us the logs of your NAS using the guide on my Sig.

Can you also try booting the NAS on Volume Read Only mode and see if you can get hold of the data so you can transfer it on a different media. If you can do that, then the next thing would be to do a Factory Default.

RN104 Boot menu

If you cannot boot the NAS on Read Only mode, I would suggest contacting NETGEAR Support so they can check and remount the volume.

Hope this helps!

Regards
- Robin_Ryde
  Aspirant
  Jun 04, 2018
  Hi Marc,
  
  I have now tried this. I can see the shares at \\readynas\ but I cannot open them.
  
  The web admin looks no different. If I hover over the volume it says it is 'inactive or dead'
  
  Everything was a-ok up until the unit locked up after the update so I am assuming the Data is still on the array, I do not see an option to 'activate' the volume.
  - Marc_V
    NETGEAR Employee Retired
    Jun 04, 2018
    Hi Robin_Ryde
    
    Can you send in the logs so we can check, like I said possible Support escalation might be needed on this issue.
    
    Contacting Support if you don't have support anymore you will be asked to purchase a contract. If it needs Data recovery, there will be a different charge for the service as well.
    
    Regards