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ReadyNAS 312 factory reset itself; have I just lost all my data?
I have a ReadyNAS 312 with two 2T drives in it. It has been working flawlessly for years, but one of the drives died. I replaced it with a brand new 2T drive, and the machine factory reset itself! I absolutely know for a fact we did not do a hardware factory reset, and I know for a fact I did not do a software reset. The first symptom I noticed was that the machine was not accepting my password for login. After lots of attempts to log into it, I finally tried the default username and password and that got me in. None of the disks were recognized. I have not done anything else with the machine.
Has the one good disk been wiped already? Is it possible to pull that drive out and mount it on a Linux machine and recover the data? I have a backup on ext4 but it's about a year or more old.
I'm really upset that this machine auto-factory reset itself.
Just to close the loop on this one: the NAS was in Safe Mode because the one good disk was not seated properly. Once that was fixed, and a new second drive was installed, the NAS rebooted with all of the original settings and sync'd itself over the next 9 hours or so. Everything is working great now, although I will have to format the USB drive from the CLI (if possible).
Here are two takeaways:
1) I think the OS should inform the user in the UI when the NAS is booted in Safe Mode. Some banner or some such indicating the status would have saved a bunch of time and anguish. :)
2) It would be great if the USB drive as either unformatted, or formatted with an unrecognized file system would show up in the UI and allow us to format it there.
Other than that, it's very comforting to know that the NAS did it's job well and this great community helped keep the freak out to a minimum :)
11 Replies
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There should be no way that the NAS will automatically reset itself, There might be underlying issues we need to check. Were you able to get the logs before this happened? Also, please download the latest logs and send it to me through Google drive if possible.
If none of the disks were recognized there's a good chance that a reset has not been done yet. It's a good move to check one of the original disks using Linux or on Windows PC using ReCLAIMe or R-Linux. It might be able to recover the data if it still there.
Looking forward on getting the logs so we can check this issue.
Regards
Are you certain it didn't boot up in safe mode (instead of doing a factory reset)?
Thanks for the reply. I'm not sure the machine didn't boot in safe mode, but it's up and running now and allowing logins with the default password. Would the UI tell me if it was booted in safe mode? Neither disk is recognized at the moment.
Hi Marc_V - I wasn't able to get any logs, because the system just mysteriously rebooted into the mode it's in now. Really, the only thing we did was pull the dead drive out and replace it with a new drive. It was formated with X-RAID so I just assumed it would start to sync, but it never did (I've done this in the past with no problems when other drives died). Now that I'm back into the ReadyNAS (with the default password), I am looking at the logs, but there are no entries older than the ones created after the snafu. And now, both disks are unreadable. The machine reports it as healthy and at firmware 6.10.2 but no volumes exist. I don't even see any disks that I can select to create a volume (not that I would, until I verify whether the data is recoverable). I am remote to the location of the ReadyNAS so I really don't know what more I can do from here.
Marc_V wrote:
There should be no way that the NAS will automatically reset itself, There might be underlying issues we need to check. Were you able to get the logs before this happened? Also, please download the latest logs and send it to me through Google drive if possible.
If none of the disks were recognized there's a good chance that a reset has not been done yet. It's a good move to check one of the original disks using Linux or on Windows PC using ReCLAIMe or R-Linux. It might be able to recover the data if it still there.
Looking forward on getting the logs so we can check this issue.
Regards
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