readynas backup

Question

I am getting this error:cp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_092633.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_091714.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_092049.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/renewal_notice_Roehl 1.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_092339.pdf': Operation not supported&nbsp;I am using 2 external USB drives (NTFS format, 1TB drives with over half free space remaining), one on M-W-F the other on T-Th. Backup jobs are scheduled in FrontView and they have been running fine for a few years now.All of a sudden, say 3 weeks ago, I started getting these errors on both drives. I took them both to a PC and ran chkdsk /f which found and repaired errors on both. I put the T-Th back on the NAS and performed a small test backup - success. That nigh, as scheduled, success.The M-W-F drive was then swapped in and the backup failed. I took it againg to chkdsk /f, errors were again found and repaired. Chksdk /f again for good measue, no errors detected. Put drive back into NAS and test backup failed with the same messages again.I will put the T-Th one in tomorrow and see what happens.I am perplexed.Any ideas?Thanks,Glen

StephenB · Answer

gjj2017 wrote:
&nbsp;
&nbsp;One thought I had: When the drives are swapped out each night, we just detach them from the NAS, we do not go into FrontView and disconnect them first. While this has not been a problem for a couple of years, might doing that over a very long period of time cause this issue?
&nbsp;

You do need to eject them from Frontview. &nbsp;If you don't, the dirty bit is often set on the drive, and the NAS mounts it as read-only.
&nbsp;
If you are using NTFS or FAT32, then the easiest way to fix this is to put the drive into a Windows PC - it should offer to repair. &nbsp;If you allow it to do that, it will clear the dirty bit.

JennC · Answer

Hello&nbsp;gjj2017,

&nbsp;

Let's start with what ReadyNAS model you are using and what firmware version. Did you also try other USB port on the NAS and please post here the complete backup job logs.

&nbsp;

Welcome to the community!

&nbsp;

Regards,

gjj2017 · Answer

Model: ReadyNAS NV+ [X-RAID]Serial: 21S195RX0051CFirmware: RAIDiator 4.1.5 [1.00a043]Memory: 256 MB [2.5-3-3-7]IP address: 192.168.0.100Volume C: Online, X-RAID, 2 disks, 35% of 456 GB used&nbsp;Have not tried the other port.&nbsp;There really is no further info in the backup log. It is a law office and the filenames contain case names that are private that is why I sent only a subset.Here is the header and top few lines:&nbsp;Error encountered copying data from source path&nbsp; ==&gt; /USB_HDD_4/RoehlBU due to unknown reason.&nbsp; Please see log.&nbsp;cp: cannot create regular file '/USB_HDD_4/RoehlBU/./Taxes/2017 Taxes/K-1 Forms 2016/K-1 Roehl\'s Cars Roehl\'s Prop - Taylor.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Taxes/PIT-8453.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_092633.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_091714.pdf': Operation not supportedcp: cannot create regular file '/USB_HDD_4/RoehlBU/./Antelope Point/receipt_2017-04-13_092049.pdf': Operation not supported&nbsp;Then there are many more file names listed after that with the exact same error then the log ends...............no other pertinent info, in fact that is all she wrote.&nbsp;Thanks,Glen&nbsp;&nbsp;

StephenB · Answer

I suspect you've already checked this, but just in case... Have you confirmed that you can copy these files from the NAS to a PC (drag and drop)?
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Also, are some files being backed up? &nbsp;Or are all the copies failing?
&nbsp;

gjj2017 · Answer

Yes, I have copied those files to a PC. I have also been able to connect the drives in question and copy files to and fro.As to "are some files bieng backed up?" -&nbsp; I do not believe that any files are getting copied. I created a couple of test backup jobs with 6 or 7 files in a folder and all of those fail as well.I have the one drive that we use on Tues and Thursday (which, after chkdsk /f, worked last Thursday) attached to the NAS tonight. Will see if it works a second time.&nbsp;One thought I had: When the drives are swapped out each night, we just detach them from the NAS, we do not go into FrontView and disconnect them first. While this has not been a problem for a couple of years, might doing that over a very long period of time cause this issue?&nbsp;Thanks.

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