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Forum Discussion
ReadyNAS becomes unresponsive - could it be tied to FW6.4 and backups?
I own a ReadyNAS 104. I currently have four 3TB drives in it in X-Raid. (5.86TB free of 8.17TB total). I have a 5TB USB 3.0 drive plugged into the front USB Drive. It is formatted as EXT4. I am only running SMB, HTTP and HTTPS services. I have 8 backup jobs to run each day (full refresh every 4 weeks). 4 are from shares on the ReadyNAS, 1 is a home directory on the ReadyNAS and 3 are remote: Windows/NAS (Timestamp). Everything was working fine.
I applied the 6.4 upgrade. When the ReadyNAS first boots it works fine. Note that it did take about 3 days to complete the volume sync after the upgrade. However, after running for a while the unit stops working. I think I've narrowed it down to when one of the bigger backup jobs starts. The sympoms are as follows: I cannot access the admin page. It gives me the message that the unit is not responsive. The shares are also unavailable when this happens. There is no message on the display of the unit. The 4 drive lights are solid blue. The light on the button is flashing. I've left it this way for 2 days and it does not improve. I've tried pressing the power button on the unit and it has no effect. The only thing I can do is to unplug the readynas and plug it back in. Then it works ok, until another backup starts.
Any suggestions? Anyone else experiencing similar issues?
Thanks for your help.
34 Replies
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Hi jhyland,
Welcome to the community!
Can you confirm if your backups are pointed to the external USB device plugged in to your NAS? If you will disconnect it, will it still freeze or lockup while you're using it? I also suggest to check if both disk spin down and power timer feature are enabled, have them disabled and see if the behavior continues.
Hope this helps!
Kind regards,
BrianL
NETGEAR Community Team- Hi Brian,Yes, my backups are pointed to the external USB device plugged into my NAS. I just tried to access from my windows machine a share to the external USB device plugged into my NAS and it caused the unit to lock-up. I have not tried disconnecting the external USB drive yet.So a common thread seems to be when the external USB drive is being accessed through/from the NAS it is causing it lock up. (whether from a backup job or from a share). Note that a very small backup job that may not have any files to backup that day does not cause the unit to lock up.Hope this info helps.Thanks.
Hi jhyland,
Thanks for the information that you have provided. Also, can you confirm if this external USB hard drive uses an external power supply?
Kind regards,
BrianL
NETGEAR Community Team
Same here. Since Upgrade to 6.4.0 the device is unavailable when a backup job is started - this is very annoying!
Device is a 1 week old RN314!
Backup location is a SMB share on an other RNDU4000.
I have a RN104 with 2 3TB drives and it becomes unresponsive during a network backup to a Western Digital EX2 3TB NAS. It also is unresponsive during a backup operation from a Windows 10 Pro using the MS Windows 7 software. My conclusion is that during a heavy load, the RN104 just ignores incoming requests. I have not done any real troubleshooting since I just closed a support ticket when the FW update to 6.4 lost the RAID volume. (Netgear support was able to recover the volume.)
Is this an issue being addressed in the next FW release? If it is and is coming SOON, I will patiently wait. If not, it will be another thing on my list of reasons to steer people away from ReadyNAS units.
Thanks for the help.
Sgt_Torpedo wrote:
I have a RN104 with 2 3TB drives and it becomes unresponsive during a network backup to a Western Digital EX2 3TB NAS. It also is unresponsive during a backup operation from a Windows 10 Pro using the MS Windows 7 software.
There is one RAID stability fix in 6.4.2 beta - might be worth a try.
The bug fix list looks like it may adderss the issue, but I will wait until I dont need to downgrade the FW before I upgrade it. I am using FW 6.4.1 and just recovered from a major error when the unit lost the RAID volume.
Thanks
WARNINGS:
- Devices updated with 6.4.2 BETA firmware cannot be downgraded to versions of the firmware earlier than 6.4.0.
- ReadyNAS 102, 104, and 2120 must not be updated directly from 6.3.0 - 6.3.4 to 6.4.x. They must first be updated to either 6.2.x or 6.3.5.
I have a simliar problem. I have a ReadyNAS 2120. We are running Symantec System Recovery. The NAS will become unresponive randomly and the backups will fail. We've isolated the occurance to two backup operations each are about 100GB. We've since disabled the backups and the NAS has been online for two days without incident. This is a temporary solution as the two production servers need to be backed up locally.
Hopefully this isn't another firmware bug.
JackofAll,
I don't know which system you're using, or which firmware. However, my problems were mostly solved by FW 6.4.1, and I'm now on 6.4.2. The NAS is now working and backing up reliably, though Antivirus still wont work properly and Power Off does not work. The problem of unreliability was certainly down to FW 6.4.0 in my opinion.
Regards
We've had problems with OS 6 since the beginning. 3 seperate Cases (which all get closed despite no fix).
In both cases it's with large backups, like other have mentioned, once you try to back up 2+Tbs to an external drive the system locks up, shares and files being worked on drop off.
What we've narrowd it down to is as soon as the backup starts (regardless of the backup drive being pluggedin) the system goes slow or just stops sharing.
the client has a 516 and we've cloned his settings and data to a 104 in our workshop, and like others all went well until we restored the entire 5Tb's of data and tried to backup.
Hi Netgear: these are the case refs incase you can reopen and sort. (includes some 106 e-mail responses)
September 2013 #21894601
December 2013 # 22117684
October 2015 #25896827
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