The subject is in accordance with the Unit Label, but I am advised by Technical Support that from the serial # submitted it is in fact v1 !! Firstly I must say that I am extremely frustrated by the total lack of support from Netgear. I have been fortunate in having a son who has passed his 4 year old, little used unit, to me as a gift. After connection and installation, I was looking forward to setting up, but to no avail. The RAIDAR would not accept the password previously used. I can only assume due to IP differences. I then have carried out the OS Reinstall, with out any luck.Three, time consuming telcons, two emails from Tech Support, exchange of proof of purchase, I am finally advised that they, TS," do not support to second hand devices , as they consider them refurbished" !!!I am amazed that Netgear are still in business, and surely customers of organizations like Ebay should be aware of these imposed limitations. If anyone can advise me how to get up and running I will be more than willing to donate to a nominated charity.

Your son could probably still get support, saying that his unit was in a remote location.More to the point, identifying a v1 vs v2 is harder than it should be. A definitive guide is here: http://www.rnasguide.com/2012/01/09/how ... -or-nv-v2/The default password for the v1 is "netgear1", so try that first. You can try the OS reinstall again (the procedure varies by platform). Read pages 15-16 here: http://www.downloads.netgear.com/files/ ... 6Dec11.pdfIt that still fails, then I suggest deleting the existing partitions on your current drives - which will force the NAS to re-format them. This rebuilds the NAS OS, and will also wipe your data. If you want more guidance on how to do that, let us know.

Appreciate your immediate response. Have done the "netgear1" response, no joy.In fact have tried so hard, my friends in Sherwood Forest have now called me Little John.

Then if there is no data on the NAS that you care about, try wiping the disks on PC (or doing the full factory reset procedure).What IP address does RAIDar tell you the NAS is using? Do you know that IP address your PC is assigned?

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StephenB
Guru - Experienced User
Aug 25, 2013
Well, what you are describing is the normal frontview log on screen. What is wrong is that it isn't accepting your log on. What browser are you using?
vandermerwe
Master
Aug 25, 2013
2trees, did you confirm that you have a v1?
The default passŵord for the v1 is netgear1, for the v2 it is password.
I'll assume you have a v1, I'd suggest you factory default the unit:

http://www.readynas.com/download/docume ... 0Nov11.pdf

It's described on pages 15-16 of the manual(link above)

When you factory default the unit will lose its fixed IP address and will try to obtain an ip,address from a dhcp server or will set an IP address of 192.168.168.168. You will need to consider this when reconnecting to the NAS.
StephenB
Guru - Experienced User
Aug 25, 2013
verdermerwe - in the first post OP confirms he has a V1. He was unable to complete an OS reinstall, but, later on wiped the the disks and reinserted them- which does a factory reset. He is connecting to frontview, but his log on is being rejected. His PC IP address is consistent with the address the NAS is using.

I am thinking that the next step is for 2trees to tell us what browser he is using, and also what version of firmware RAIDar is reporting for the NAS. I am also thinking that he should get the original system password from his son, since it is possible that he did not actually wipe the disks.
vandermerwe
Master
Aug 26, 2013
Yes he suggested it was probably a v1, just checking that he might have followed the guidance you posted on this.
It seemed that for some reason, despite the fact that there should have been a factory default process, there hadn't been. Are you suggesting that there is a difference between factory default by inserting blank disks and one done using the boot menu?

I thought that if the unit had actually done a factory default he should have lost its network settings ( it would have reverted to dhcp), it didn't seem that it had. This led me to believe that the password would not have been reset either.
StephenB
Guru - Experienced User
Aug 26, 2013
A factory reset has the same result, whether you achieve it by wiping the disks and reinserting, or by the front panel.

I am seeing a couple of possibilities still
(a) If the firmware is very old, it might not be compatible with the newer browser. The firmware version also confirms the NAS platform type.
(b) If he removed/wiped/replaced the disks one at a time, with the unit running, then he might not have done a reset - the unit would have resynced instead.
(c) He also might not have actually wiped the disks - it is not commonly done after all.
(d) something else altogether...

(b) and (c) would of course mean that the original admin password is still in force.

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