REadyNAS RN21400 with OS 6 Dropbox Authorization hangs

Question

Cannot turn on Dropbox.&nbsp;I'm attempting to set up a Dropbox sync with our RN21400 ReadyNAS for backups. After&nbsp;going to&nbsp;admin page and going to the cloud tab, I'm trying to enable "Sync with Dropbox" but after switching this from "off" to "on" a pop-up redirect page for Dropbox authorization appears and just hangs. this happens with Chrome and Internet Explorer. I have also tried a different computer. I also&nbsp;to add the Google public DNS&nbsp;8.8.8.8 as primary as well just in case.

Marc_V · Answer

Hi laxprint&nbsp;Welcome to the community!&nbsp;Does the Internet and Services both have green check marks under the Cloud tab?&nbsp;&nbsp;adding the router address and google address should work.&nbsp;What firmware version is the NAS running? Were you able to enter your Dropbox credentials?&nbsp;Kindly post a screenshot if possible.&nbsp;Regards

laxprint · Answer

Hi Marc,&nbsp;Thanks for your reply.&nbsp;Here are the answers to your questions:1. There are no "Internet Available" or "Services Available" on the cloud tab. I have attached an image that shows the entire page when clicked on the "Cloud" tab. It also depicts the pop-up page that hangs on "Authorization" (I shurnk the pop-up page for the sake of the image)2. Firmware Version: 6.9.1 (just upgraded to most recent version)3. I never got far enough to enter Dropbox credentials. As soon as I try to "toggle on" Dropbox, the page pops up that says "Authorization. Please wait..."&nbsp;Please advise.

laxprint · Answer

Attached is a picture of the system model and SN

Marc_V · Answer

Hi laxprint&nbsp;The Cloud tab should have the Internet and Services informaton.&nbsp;Have you tried rebooting the NAS?&nbsp;&nbsp;&nbsp;

laxprint · Answer

HI Marc,&nbsp;Thanks for your replies.&nbsp;When I replied yesterday I had recently upgraded the ReadyNAS. After the upgrade, I only tried to Sync with Dropbox using Chrome browser. I then remembered to try using Internet Explorer and it worked for me to access the settings.&nbsp;I am now having a slightly different issue:&nbsp;I still have not been able to sync as the REadyNAS will not allow me to select the share/directory where all the files reside. When I select the correct directory, then click the "Create" button, the "Local Path" turns red and will not allow me to move forward. (see image)&nbsp;The REadyNAS, will, however, allow me to select a different directory for sync, and the sync seems to work.&nbsp;What am I missing that the REadyNAS will not sync the directory where I have all my files?&nbsp;Note: We actively work with these files on this server in this directory everyday using file share services via Windows and Mac computers.&nbsp;Please advise

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REadyNAS RN21400 with OS 6 Dropbox Authorization hangs

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