Forum Discussion

Guide

Dec 28, 2017

Reboot ALWAYS fails after firmware upgrade on ReadyNAS RR4312X

Hi, I've just upgraded our NetGear ReadyNAS RR4312X from 6.8.0 to 6.9.1 and actioned a reboot using the webUI after the upgrade. However once again (this happens after every FW upgrade), the ...

Firmware

Installation & Upgrade

Aspirant

Jan 25, 2018

I have two 4312Xs that exhibit the same behavior. As a matter of fact I am now leaving to drive to the remote site to power cycle the unit. Should I email the logs from both or is this an adjustment to the bios that requires Netgear remote access?

OOM-9

NETGEAR Expert

Jan 25, 2018

You can provide us the logs if you gather them.

Otherwise, we have some lab units that are experiencing the issue that we are currently investigating.

StephenB
Guru - Experienced User
Jan 25, 2018
I am wondering if simply rebooting the NAS before doing the upgrade would be an effective workaround.
- OOM-9
  NETGEAR Expert
  Jan 25, 2018
  The findings in our lab are showing that doing a reboot after a long period of time (a month plus) encounters the issue. It is common for rackmount units to not be powered off or reboot until a firmware update. If these units have the root issue that we are experiencing the reboot will encounter an issue, and then you can do a firmware update without an issue. ... That doesn't sound like a very good workaround to me.
  - StephenB
    Guru - Experienced User
    Jan 26, 2018
    OOM-9 wrote:
    
    The findings in our lab are showing that doing a reboot after a long period of time (a month plus) encounters the issue.
    
    Obviously not a workaround then. I was thinking the issue was triggered by the firmware upgrade, not the reboot itself.