NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Jophus's avatar
Jophus
Luminary
Oct 07, 2015

RN102 6.4.0 official firmware update not posted? Still 6.2.5

My RN102 informs me the 6.4.0 is available so I used OS6's update mechanism - which left it at 6.2.5.  I did this twice with no "upgrade" performed.

 

I then looked to manually download the file - however the website shows 6.4.0:

http://support.netgear.com/product/RN10200

 

while the download is still 6.2.5

http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.2.5-arm_RN102_RN104.zip

 

 

FYI - my legacy Ultra 6 updated perfectly!

 

Thanks

21 Replies

Replies have been turned off for this discussion
  • I saw the 6.4.0 update available, downloaded, applied and rebooted apparently OK

     

    It showed 6.4.0 had been applied when the admin screen came up at that point but ...

     

    Since then:

    I cannot load the admin page most of the time just get the Splash screen and nothing further

    I can mount drives briefly but they cannot be written to and dismount

    If the admin page come us it shows No services are running but otherwise looks good

    RAIDar shows the device and drives all checked OK but says Management service is offline

     

    Wish I'd never trusted the auto update notification :((

    How can this be fixed ?

     

     

     

    • Jmztaylor's avatar
      Jmztaylor
      Aspirant

      I am having a similiar problem.  No matter what my OS doesn't upgrade.  Whether I use the built in upgrade system or download that file manually and upload it never actually does the update.

      • vandermerwe's avatar
        vandermerwe
        Master

        when you do the manual update, do you receive any error messages? 

        Did you try a different browser to do the update?

        Did you unzip the downloaded file?

    • Jophus's avatar
      Jophus
      Luminary

      JennC wrote:

      Hello Jophus,

       

      Please use http://kb.netgear.com/app/answers/detail/a_id/29938 instead for downloading 6.4.0 firmware version.

       

      Regards,


      Thanks JennC.  However Netgear are misleading users by stating a 6.4.0 update is available when the link clearly goes to 6.2.5.  When will the correct Auto-notification update to 6.4.0 accurately link to the 6.4.0 update?  Why notify of an update and link to an existing firmware version?  Further - when will the official support site link to the correct firmware... on both the:

      http://downloadcenter.netgear.com/en/product/RN10200#searchResults

      and

      http://support.netgear.com/product/RN10200

      The "6.4.0" text links to a "6.2.5" file.

       

      Come on guys... release it properly or don't release it at all!

      • Jophus's avatar
        Jophus
        Luminary

        Notwithstanding the posting of incorrect files on the Netgear support website - my RN102 won't upgrade when manually fed the 6.4.0 arm binary image.... stays at 6.2.5.  The upgrade appears to work, askeing me to reboot.... but in my Ultra 6 log showed and entry:

        Wed Oct 7 2015 14:58:59 System: Firmware was upgraded to 6.4.0.
        Wed Oct 7 2015 14:58:59 System: ReadyNASOS background service started.
        Wed Oct 7 2015 14:55:16 System: The system is rebooting.

         

        The RN102 just reboots, shows "6.2.5" on the splash and then asks me to update to 6.4.0 again........

         

        Thu Oct 8 2015 10:07:05

         System: ReadyNASOS background service started.
        Thu Oct 8 2015 10:05:43 System: The system is rebooting.
        Thu Oct 8 2015 9:59:34 System: ReadyNASOS background service started.
        Thu Oct 8 2015 9:58:15 System: The system is rebooting.
        Thu Oct 8 2015 9:52:57 System: ReadyNASOS background service started.
        Thu Oct 8 2015 9:51:37 System: The system is rebooting.
        Thu Oct 8 2015 9:49:10 System: ReadyNASOS background service started.
        Thu Oct 8 2015 9:47:41 System: The system is rebooting.
        Thu Oct 8 2015 9:36:53 System: ReadyNASOS background service started.
        Wed Oct 7 2015 15:31:02 System: System is shutting down.
        Wed Oct 7 2015 15:18:44 System: ReadyNASOS background service started.
        Wed Oct 7 2015 15:17:21 System: The system is rebooting.
        Wed Oct 7 2015 15:09:00 System: ReadyNASOS background service started.
        Wed Oct 7 2015 15:07:37 System: The system is rebooting.

         

        I have "upgraded" 6 times now without moving from 6.2.5.  What is happening?

  • Tried again by downloading the firmware onto a USB stick and updating from it plugged into the 102's front port.

    Still on 6.2.5...

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More