NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RN104 crashed and stuck at "booting" or "Updating"[FW 6.2.2]
ReadyNAS RN104 – 5 months old, so now out of 90 day warranty
2x 3TB Seagate ST3000VN000 in XRAID2 mode.
Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661) opened with the details below, (as my registration email advised that I have unlimited free email support while I own the unit....) in the hope that others may have suggestions...
This unit has run flawlessly until the 6.2.2 fw upgrade. ( I am aware of numerous posts on 6.2.2 bugs and acknowledgement from Netgear in the forums that this fw version is flawed).
Today I have experienced access errors from some devices trying to access the network shares.
So I took these steps:
1. Enter IP address to access web admin front end. Certificate warning is obtained, accept this and enter login and password. Opening Netgear page is displayed showing firmware version, but nothing else. Wait 5 minutes, still no admin page.
2. Decide to restart RN104. Note that the activity light is flashing rapidly. So close all devices that may be accessing RN104. No difference.
3. Initiate shutdown from front panel. Unit freezes and still has not closed down after 15 minutes.
4. Remove power and re-apply. Unit gets stuck at “Booting”.
5. Leave for 5 mins and try again. No change.
6. Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
7. Leave for 1 hour, no change.
8. Reboot again and enter tech support mode. Unit starts and displays Debugmode [60190] and its ip address. Unit is detected by Raidar
Prior to this issue happening, I remember that following elements of the configuration that seem to be asked on the forum:
• Snapshots were enabled on some shares (not all), and these were typically run once a day or once a week depending on the share.
• There was one iSCSI LUN configured – over the last few weeks, this has suffered many delayed write errors.
• Weekly defrag was enabled.
• Disk spindown was enabled after 30 minutes
• The only application installed was antivirus, this was set to scan once a week and active scan was enabled.
• Auto power down was disabled.
• The unit is connected via a single LAN port
• The unit is connected to a UPS.
• I can't remember if SSH was enabled.
If a factory default is the only option, there is data I would like to recover from the HDD first - so suggestions how to get it would be appreciated!
Suggestions anyone? My first guess is the boot files and 6.2.2 image are both corrupt in my unit and need reloading somehow...
Jon.
2x 3TB Seagate ST3000VN000 in XRAID2 mode.
Though the 90 day phone/chat support has expired, there is an email support ticket (# 24562661) opened with the details below, (as my registration email advised that I have unlimited free email support while I own the unit....) in the hope that others may have suggestions...
This unit has run flawlessly until the 6.2.2 fw upgrade. ( I am aware of numerous posts on 6.2.2 bugs and acknowledgement from Netgear in the forums that this fw version is flawed).
Today I have experienced access errors from some devices trying to access the network shares.
So I took these steps:
1. Enter IP address to access web admin front end. Certificate warning is obtained, accept this and enter login and password. Opening Netgear page is displayed showing firmware version, but nothing else. Wait 5 minutes, still no admin page.
2. Decide to restart RN104. Note that the activity light is flashing rapidly. So close all devices that may be accessing RN104. No difference.
3. Initiate shutdown from front panel. Unit freezes and still has not closed down after 15 minutes.
4. Remove power and re-apply. Unit gets stuck at “Booting”.
5. Leave for 5 mins and try again. No change.
6. Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
7. Leave for 1 hour, no change.
8. Reboot again and enter tech support mode. Unit starts and displays Debugmode [60190] and its ip address. Unit is detected by Raidar
Prior to this issue happening, I remember that following elements of the configuration that seem to be asked on the forum:
• Snapshots were enabled on some shares (not all), and these were typically run once a day or once a week depending on the share.
• There was one iSCSI LUN configured – over the last few weeks, this has suffered many delayed write errors.
• Weekly defrag was enabled.
• Disk spindown was enabled after 30 minutes
• The only application installed was antivirus, this was set to scan once a week and active scan was enabled.
• Auto power down was disabled.
• The unit is connected via a single LAN port
• The unit is connected to a UPS.
• I can't remember if SSH was enabled.
If a factory default is the only option, there is data I would like to recover from the HDD first - so suggestions how to get it would be appreciated!
Suggestions anyone? My first guess is the boot files and 6.2.2 image are both corrupt in my unit and need reloading somehow...
Jon.
36 Replies
Replies have been turned off for this discussion
- wayne4616 as diagnosed via PM your unit's hardware has failed.
wayne4616 wrote: mdgm wrote: You don't need to update to beta firmware if you don't want to. Just don't uninstall any further apps till 6.2.3 is released.
Hi mdgm,
I have same issue.
yesterday I started it up and did the firmware update, and reboot. then it stuck at "booting" or "Updating FW'.
I did not remove any applications.
What I tried:
Removing the original disks, and replacing with a new single disk.
performing a factory default it sticks at “booting Updating FW”.
Enter boot menu and initiate OS reinstall. Unit sticks at “Updating FW”.
Enter tech support mode. Unit starts and displays Debugmode [xxxxx] and its ip address. Unit is not detected by Raidar
Suggestions please?
Thanks
Hi all,
I´m having the exact same problem as Wayne. Since updating 6.2.2->6.2.4 yesterday my RN104 with 4 3TB RED discs no longer functions :( It said booting and installing FW for several hours and didnt respond on any of the buttons. I pulled the plug and it booted up for a while and I though all was good as I could log in. But now I cant reach it at all again.
What is next to try? I´m a total noob at this so please bear with me... Im horrified if I lost 8TB of irreplaceable data so please help :)- To your immediate crisis: I suggest contacting netgear support (support.netgear.com), even if they charge. Someone from netgear might also PM you and offer to take a look remotely as a courtesy.
If the data is precious, you should back it up. RAID arrays (and all devices) will fail at some point. 8 TB sounds like a lot, but it can be backed up. 3 TB USB drives are down to ~$100 US, and it is practical to get a second NAS for backup.
BTW, how full is the NAS? The total capacity of your data volume is only around 8.2 TiB. StephenB wrote: To your immediate crisis: I suggest contacting netgear support (support.netgear.com), even if they charge. Someone from netgear might also PM you and offer to take a look remotely as a courtesy.
If the data is precious, you should back it up. RAID arrays (and all devices) will fail at some point. 8 TB sounds like a lot, but it can be backed up. 3 TB USB drives are down to ~$100 US, and it is practical to get a second NAS for backup.
BTW, how full is the NAS? The total capacity of your data volume is only around 8.2 TiB.
Thanks for the quick reply Stephen. I´m at work right now so Im not in front of the NAS anyways but it I wont get any more suggestions of things to try I will definitely call the support :)
It is precious to me mostly because of time since it is backup of all my movies from Bluray and DVD and I have spent ALOT of time backing them up. Of course I could back up my backups but sounds a little bit odd to me but I see now what you mean... I know HDDs can fail hence I have RAID but the NAS hardware shouldn't fail, I do believe I have paid good money for a quality product, at least that's what I believe...
Hmm I might have counted wrong :) I know last I looked I had 2TB free so I know its not packed full
Thanks again for your input!- The build quality is good, but of course anything can fail if pushed past the limits (for instance a power surge from a lightning strike). Personally I maintain 3 copies of everything (plus an additional backup with Crashplan). Perhaps overkill, but in my pre-NAS days I did have a couple cases where a hard drive failed, and then I discovered the backup had errors/unreadable sections. The three-copy policy has protected my data successfully for a long time now.
Same problem. RN104 stuck at: Updating FW
I was (sucessfully) running:
- the (modded by me) syslog server app (edit: goddamit, I didn't document my changes)
- PLEX (not the published version) (no loss)
- TimeMachine (no loss)
- Music/Video share (HUGE loss)
I have 4x 2TB RED drives Raided in there with irriplaceable data.
I really dont care about my (vast) movie collection - now I have discovered XBMC, however my issue is that I moved (not copied) all my music to it (from a number of different computers/nas's) - This was the actual reason for my purchasing the RN104 - for the large amount of drive space available for me to do this...
I was halfway through cleaning (sorting, deduping, deleting, getting album art etc) my collection, when the unit tanked. I will be very sad if I lose my data :( as there are many many hours/days/weeks of work in there. (I intended to back this up once sorted)...
I will try the raid-motherboard solution here to retrieve the data - before I do anything to the RN104 that might compromise my data!
Goddamit, this WAS intended to be my backup solution!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
