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Forum Discussion
DaveR54
Sep 06, 2016Aspirant
RN10400 Won't Shut Down
My NAS won't complete shut down when selected from the GUI or initiated by the power button on the unit. It hangs on the "Shutting Down Goodbye" screen with only the power indicator blinking at appr...
- Sep 11, 2016
It seems that the last entry before the system is booting again consistently relates to shutting down the MySQL service.
What do you use MySQL for? Perhaps removing this would resolve the problem.
I can see you don't have much data on this unit (less than 70GB) and it hasn't been factory reset (wipes all data, settings, everything) since you got it with 6.0.0 firmware. So one option would be to backup your data, do a factory default (wipes all data, settings, everything) and restore your data from backup.
DaveR54
Sep 09, 2016Aspirant
I unchecked the WoL box and that made no difference. Still hangs on the "Shutting down" screen.
mdgm-ntgr
Sep 09, 2016NETGEAR Employee Retired
Can you update to ReadyNAS OS 6.5.2 now that has been released and check again after you have updated to that?
- DaveR54Sep 10, 2016Aspirant
Clicking on the "Check for Updates" button returned a "Your System is up to date" message. So I downloaded the ZIP file and did the manual update, which necessitated the removal of power to get it to restart. I did the manual boot routine to get it to load the OS from the flash and when it finally came on line, the admin page displayed FW 6.5.2 version. So I believe it was updated to OS 6.5.2. BUT, after waiting for all the activity to cease on the hard drive, I clicked the shutdown in the upper right of the GUI and the system is still hung at the "Shutting Down Goodbye" screen with the power LED blinking.
Should I copy off all my data to another drive on my computer and do a factory reset? I can't think of anything more to try. This problem used to arise once in a while, but not consistantly like it does now. Hope it's not a HDD going bad. If you have anymore suggestions, I'm willing to give it a try. Thanks for your efforts.
- mdgm-ntgrSep 10, 2016NETGEAR Employee Retired
Please send in your logs (see the Sending Logs link in my sig).
- mdgm-ntgrSep 11, 2016NETGEAR Employee Retired
It seems that the last entry before the system is booting again consistently relates to shutting down the MySQL service.
What do you use MySQL for? Perhaps removing this would resolve the problem.
I can see you don't have much data on this unit (less than 70GB) and it hasn't been factory reset (wipes all data, settings, everything) since you got it with 6.0.0 firmware. So one option would be to backup your data, do a factory default (wipes all data, settings, everything) and restore your data from backup.
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