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Forum Discussion
RN2120 - Management Service Offline + no SMB access after 6.8.0 update
HELP! I updated to 6.8.0 and now have "management service offline" and no access to SMB shares. Share is visible in MacOSX but when prompted to enter credentials the finder window disappears and does not connect.
7 Replies
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Hello Aaronfstop,
It does appear after upgrading to the latest version of the firmware you have loss access to the management page and shares. Can you still access the admin page of the NAS? Can the Raidar utility still detect the NAS on the network? Can you download the logs? If you manage to download the logs kindly provide us a copy, you may use file sharing website like wikisend and just PM the download link.
Regards,
Marty_M
NETGEAR Community TeamManagement service offline
Hi Marty, thanks for getting in touch.
I can see NAS in Raidar but cannot connect to admin page. I have tried to over-install 6.8.0 via /fwbroker but the issue continues.
I have downloaded logs and will send them now.
thanks.
Aaron
Hello Aaronfstop,
Based on the logs, you have used most of your volume space and I believe you were getting a lot of message that volume is below 10% and and you are being asked to free up space or add capacity. The file system error you are getting BTRFS critical (mdl127): unable to find logical 795673034752 len 4096 is not good. I would recommend to contact support and if device is out of warranty you may need to purchase a support contract since the concern may require assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend. Or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
Regards,
Marty_M
NETGEAR Community Team- Hi Marty
Do you think if I replaced one of the drives with a larger capacity that would create enough space for it to function again?
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