RN3220 unable to boot after power outage

Question

I have a ReadyNAS RN3220 that is unable to boot after a power outage. There is no output on the console connection and I cannot get in to the boot menu with or without disks. The ReadyNAS does not show up in RAIDar. The network connection stays up for about 2 seconds before disconnecting and connecting again. I have tried reseating the RAM and unplugging the CMOS battery for a while but this did not help. The power light is blinking green. I have also tried the USB recovery but this does not seem to do anything either (the activity light on the memory stick blinks once at boot then stays off). The unit is under warranty but I was told that problems caused by power outages were not covered...

Any help is greatly appreciated!

Sandshark · Answer

Was the NAS protected by an UPS and shut itself down gracefully when the UPS ran down, or did it shut down&nbsp;suddenly?&nbsp; If the former, then you problem was most likely not cause by "a power outage", but simply by a power cycle.&nbsp; If the latter, it could be that the OS on the drives is bad rather than the hardware.&nbsp; Whichever the case, try booting it with no drives and see if RAIDar shows it with a "no disks" status.

blw · Answer

Hi Sandshark, the NAS was protected by a line-interactive UPS but the UPS was not setup to automatically shutdown the NAS so it shut down suddenly. I have tried booting with no drives but the NAS does not show up in RAIDar and does not allow me to enter the boot menu or perform USB recovery. The power LED flashes green but nothing else.

StephenB · Answer

blw wrote:
the NAS was protected by a line-interactive UPS but the UPS was not setup to automatically shutdown the NAS so it shut down suddenly.

IMHO if that resulted in hardware damage, it should be covered by the warranty.&nbsp; You might try support again (and ask to speak to supervisors, etc if necessary).

Sandshark · Answer

It coyuld still be corruption of the internal flash, but a hardware problem does seem more likely.&nbsp; I'm not sure how Netgear could determine itt's from a power interruption unless you told them.&nbsp; From a voltage spike that proceeded one, maybe, but an inline active UPS&nbsp;should take care of that.&nbsp; Other than a voltage spike, the NAS should survive a power outage, so I agree it should be covered under warranty.

blw · Answer

Thanks for your help. I have esculated the case to a supervisor as suggested, I will update this thread with the outcome for others in a similar situation!

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RN3220 unable to boot after power outage

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