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kevinm1's avatar
kevinm1
Star
Jul 05, 2018

Service Notice 37344

It appears that two of our 3 ReadyNAS 3138's are affected by Service Notice 37344.

 

When I tried to send an email to service_notice_37344@netgear.com as per https://kb.netgear.com/000037344/Service-Note-for-RN3130-RN3138-WC7500-and-WC7600v2, the email gets bounced back saying "The group service_notice_37344 only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list."

 

The serial numbers of our 3138's affected start "4HM3" & "4HM2" (can send full serial numbers in email or PM). 

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jul 05, 2018

    Hi kevinm1,

     

    It will be best if you contact NETGEAR Support for this issue. They will be the one that can assist you with this.

     

    Regards,

    • kevinm1's avatar
      kevinm1
      Star
      Jul 05, 2018

      How do you contact support? When I try via MyNETGEAR, it tells me telephone support has run out (90 days? Really?) and tell me to try here...

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Jul 06, 2018
        kevinm1 wrote:

        How do you contact support? When I try via MyNETGEAR, it tells me telephone support has run out (90 days? Really?) and tell me to try here...

         

         

        Try using "replace my defective Netgear product".

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