UK promotion - Claimed free disk but no response so far

Fantastic - thanks!

Thanks Chirpa.

No need to send in more emails guys. I've gotten a ton of the last few days.

The UK team is trying to catch up on the back log. I've made them well aware of the issue. They are waiting on stock of the HDDs. I have asked them to try and reply to your submissions, for acknowledge of receipt.

Thanks.

viewtopic.php?f=7&t=45793

I have had no responce from Netgear so far, apart from here that is :-)

just joining this thread from another one and I dont know if there's any other way to subscribe without a reply.

Since I'me already here,

chirpa wrote:
No need to send in more emails guys. I've gotten a ton of the last few days. The UK team is trying to catch up on the back log. I've made them well aware of the issue. They are waiting on stock of the HDDs. I have asked them to try and reply to your submissions, for acknowledge of receipt.

isn't this all the more reason they should be replying to our mails rather than twiddle their thumbs waiting for the hard disks to arrive ? :evil:

I will check with them again today, try to get them to give some kind of response.

Thanks for your help chirpa!

If Netgear are not careful, they'll end up with a rash of UK small claims court actions to deal with.

Its one thing to completely mess up a promotion, but its extremely ignorant and risky to not even bother to reply to polite enquiries from affected customers. Why not simply change that silly email auto-response message to at least provide an apology and an explanation - instead of inviting further queries to the same email address in an endless auto-reply loop?!

Come on Netgear - pull your finger out....

The issue has climbed the tree to the top. I am sure it will be dealt with shortly.

Pongo, forbzie22, Ranjanx, BritBrat, xhq, Benedict, hayesw60, and any other affected by this promo:

Thank you for raising this issue to our attention. We at the corporate office sincerely apologize for any inconvenience, and thank you for your business. I am the Product Line Manager for the ReadyNAS Duo Family and have asked our Product Marketing Manager in EMEA to investigate and resolve this matter as quickly as possible. As I learn more, I'll post another update. Please feel free to send me a private message in the meantime if you have any further concerns.

Many thanks for your patience as we work to get this fixed for all of you loyal ReadyNAS fans.