As of 2/16, my Ultra 4 has been unable to successfully transfer any Tivo files. Nor can I via Web or Tivo Desktop. According to the Tivo Community Forums, this appears to be a widespread problem, evidently a bug in the Tivo firmware. (I'm running Tivo HDs; not sure what other units are affected.) A patch to the Curl configuration file will fix the problem if you're running Tivo Desktop under Windows. The freeware program kmttg has been updated with a workaround. But to date, I know of no way of fixing or patching my ReadyNAS to ignore the problem (something about not accepting cookies, I guess, which leads to a "session ID missing" message).Has anyone else noticed the problem and (more importantly) discovered a work-around? Any chance for a ReadyNAS firmware update to address it?

What version of ReadyDLNA is installed?Have you tried the pre-release ReadyDLNA add-on Skywalker posted earlier this month (see: http://www.readynas.com/forum/viewtopic.php?p=385166#p385166)?

I am having the same problem as SixString. Both my Ultra 4 and Pro 4 Readynas units have quit archiving my Tivo's as of 2/16/2013. My Tivo Premiere XL and Series 3 HD units are not being archived. I also have the same problems with the Tivo Desktop software which the curl.conf fix got working again. The new version of Kmttg works fine. I hope Netgear comes up with a fix because it is not likely that Tivo will do anything to fix the Series 3 and older units since they are discontinued product lines.

Agreed, I don't expect any help from Tivo (although if it's a bug, they should).How can we escalate the issue to the Netgear ReadyNAS team?

Netgear wanted me to fill out a survey about my recent equipment installation and had a comment section in the survey. I made mention of the Tivo no longer being automatically archived after 2/15/2013 there. Skywalker appears to be their software wizard on these units. He fixed the last Readynas not archiving problem after Tivo made a software upgrade earlier last year. Hopefully he will fix this one as well. It is a bit of a hassle having to do a computer download from the Tivo, then manually create the .nfo information file and then do a manual transfer of both files up to the Readynas. I miss the automated transfer!

Hi, I just thought I would pop over from the TiVo Support forums and let you know this is a known problem and that TiVo says they are working on it. There are some workarounds for TiVo's Windows software, TiVo Desktop, and several third party programs have been patched to workaround the issue too. Because of that it may be possible to workaround it here using one or more of the same techniques until TiVo gets their fix out. The problem is caused by the TiVo expecting (or is it sending) an expired cookie when a transfer request is initiated. The expired session ID cookie causes the transfer to fail. Sadly, TiVo hard-coded the date into their software back in 2005 and then apparently forgot about it.There are two known workaround Windows users are using, here is a link to one of the related threads on the TiVo support forums:http://forums.tivo.com/pe/action/forums/displaythread?rootPostID=11069716&channelID=10&portalPageId=10432560 The first workaround is to the change the date and time of the device, in this case the ReadyNAS with ReadyDLNA, to a date and time earlier than the cookie expiration. Clearly that workaround will present other issues, but it does work for TiVo transfers. The second workaround works for devices using the cURL program to initiate the transfers. Essentially a permanent session ID cookie is placed in the curl.conf configuration file. Luckily the TiVo software ignores the cookie content, even though it does care about the date. This workaround was found by morac from the TiVo Community Forums. His post in the linked thread defined that fix quite nicely.I don't know the ReadyDLNA well enough to say whether this or another workaround inspired by it would be useful, but I wanted to share with you folks in case you wanted to give it a try.Good luck, and I hope TiVo gets the fix out soon.Another place this is being heavily discussed is at the TiVo Community Forums, feel free to stop in over there for more ideas and discussion.CuriousMark

Ultra 4 no longer archiving Tivo files

25 Replies

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denarius1
Aspirant
Mar 06, 2013
That is great news! But am I correct that it is not compatible with my NV+ v2? If that is the case, will there be a fix coming for th NV+ v2?

I would know how to update my Ultra through FrontView, but I have moved TiVo archiving over to my NV+ v2, and looking at the web interface for that I can't see where I could install a similar NV+ v2 compatible patch. Can somebody clue me in?
mdgm-ntgr
NETGEAR Employee Retired
Mar 06, 2013
That add-on is only compatible with x86 devices (those that run RAIDiator-x86 4.2.x firmware).

As for whether a fix is coming for ARM too, hopefully Skywalker can comment.

CuriousMark

Aspirant

Mar 06, 2013

There is an update from TiVo Support staff on this issue here:
http://forums.tivo.com/pe/action/forums/displaypost?postID=11082026&channelID=10&portalPageId=10432560

The text of the update is copied below:

Hello,

Thank you all for your patience as we develop a solution for this issue. I wanted to provide an update which may help answer any questions you may have.

Fortunately we’ve identified the issue is a result of a bug within the TiVo DVR software and are planning on a patch for TiVo Desktop which will allow transfers to start functioning again. This affects Series 2, Series 3, and Series 4 DVRs. We are currently in the testing and validation process of the patch and will make it available as soon as possible. Once this patch is made available and applied, the transfer feature will be functional.

At this time, 3rd party applications and devices such as ReadyDLNA devices, Windows Home Server devices, Roxio Toast/Popcorn for Mac, the transfer feature’s availability will depend on how strict those devices are in allowing Transfers from a TiVo DVR with this bug. For reference, I’ve been made aware that Mac Software such as Roxio Toast continues to allow transfers but devices such as Netgear’s ReadyNAS which use ReadyDLNA are not allowing transfers.

Until a software update is made available for TiVo DVRs, these 3rd party devices and software may not allow transfers.

We have addressed this bug in the latest Series 4 release and expect to deploy an update on Series 2 and Series 3 which will address the bug as well. The availability date for these software updates is still to be determined.

Once I have more information around availability of the TiVo Desktop patch I will be sure to share.

Thank you again for your patience.

Jonathan

Skywalker
NETGEAR Expert
Mar 06, 2013
mdgm wrote:
That add-on is only compatible with x86 devices (those that run RAIDiator-x86 4.2.x firmware).

As for whether a fix is coming for ARM too, hopefully Skywalker can comment.

Here is a ReadyTiVo 1.3.12 ARM addon. You would install it from System->Settings->Update->Install Firmware.
denarius1
Aspirant
Mar 06, 2013
Thanks! I have installed it on my NV+ v2 and it is now archiving.

What should I expect regarding the items that had aborted attempts at archiving during the period the TiVo bug was affecting archiving? (A tiny .TiVo file was created for each.) Would they be already marked as archived in the database and therefore won't be copied? If so, is there anything I can do to get them to archive? If I change their TiVo status away from KUID for a period of time and back again, should I expect them to get archived?

Thanks.
Skywalker
NETGEAR Expert
Mar 06, 2013
Those would be counted as archived. However, you can use the dump/prune mechanism referenced at viewtopic.php?f=22&t=52439&p=298819#p298819 to get those recordings to re-archive.
denarius1
Aspirant
Mar 07, 2013
Woh, excellent info! Great to discover that I can affect what gets archived after things have gone wrong. Thank you.
ttyszkiewicz
Aspirant
Mar 07, 2013
I installed the ReadyTiVo v1.3.12 addon last night on one of my ReadyNAS Pro 4's. Come the scheduled time to archive, the ReadyNAS started to archive both TIVO Premieres that I had linked to it. It has now been working steadly over four hours catching up on it's archiving. Thank you Skywalker.
ashan
Aspirant
Mar 14, 2013
I am a novice when it comes to ReadyNAS & ReadyTiVo. I just purchased the Ultra 6 for archiving TiVo. Archiving failed until I installed the fix by Skywalker.
Now I have many 1kb .tivo files that are marked as archived. I read the post on the dump / prune mechanism. I looked at the c\media\Tivo directory on the ReadyNAS but cannot find the dump.txt or the prune.txt. Is there somewhere I can find a more detailed explanation on how to get files that are marked as archived to repeat the archive with the complete file. Thanks to anyone who can help this novice.
Skywalker
NETGEAR Expert
Mar 14, 2013
Just create an empty text file named dump.txt in \c\media\TiVo using Notepad (assuming you're using Windows).

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Ultra 4 no longer archiving Tivo files

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