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  • ErikaMa's avatar
    ErikaMa
    NETGEAR Employee Retired
    Dec 09, 2019

    Hello plingis30000

     

    Is the screenshot attached what appears when you try to access the RND4000 GUI?

    Could you please clarify how long have you been using the NAS? Do you have access to the NAS data?

     

    Which firmware version is installed in the NAS?

     

    Regards,

    Erika

    NETGEAR Team

    • plingis30000's avatar
      plingis30000
      Aspirant
      Dec 09, 2019
      Vi!
      Yes, its right. The screenshot is from there..
      It appears as the "first screen" when I have logged in..

      I have used the NAS for about 7 years..
      I have access to the NAS and its data.. I can write into it with no problems..

      Firmware: can I access this information from that screen or in the screenshot?

      I have for some months never logged in to the administrator vore..

      Thanks in advance!

      Best,
      Magnus

    • ErikaMa's avatar
      ErikaMa
      NETGEAR Employee Retired
      Dec 10, 2019

      Hello Magnus,

       

      So, first of all, I would advise doing a gentle reboot of the NAS. Wait for the NAS to complete the reboot, then try to access the web interface.

       

      If this does not work, try to use multiple browsers after clearing temporary files, or alternatively use incognito mode in your current browser.

       

      We always recommend keeping a backup of the NAS data.

       

      Let me know if any of this helps :)

       

      Regards,

      Erika

      NETGEAR Team

      • plingis30000's avatar
        plingis30000
        Aspirant
        Dec 14, 2019

        Hi!

        Thanks for your help! Do you have a manual for how to perform a "gentle reboot"?

         

        Best,

        Magnus

    • ErikaMa's avatar
      ErikaMa
      NETGEAR Employee Retired
      Dec 19, 2019

      Hello Magnus,

       

      RAIDar is an application that can be installed on a PC to monitor the NAS. See the Support page.

       

      However, OS 4 might not have the option to download logs anyway. At this point, I would advise getting in touch with Tech Support.

       

      Regards,

      Erika

      NETGEAR Team

      • plingis30000's avatar
        plingis30000
        Aspirant
        Jan 13, 2020

        Ok, I think I have to do a factory reset and reading back the data from en external device...

         

        I have now 11 of 923 GB free. I will buy new disks. If I buy 2 disks on 4 TB, can I adress about 3 TB using the OS installed in this Readynas NV+? Is there a limitation for the adress-space which is smaller than 3TB?

         

        I also wonder which is the the easiest way to read back the data. Can I put in the disk into the empty case left, and then RAID will take care of the data to the new disks? Or is it better to do a factory reset and then reding back from an external device?

         

        Best,

        Magnus