Hi!I have problems clicking on the links in the GUI, and there are no hostname etc presented... See the file... Does anyone know where to start troubleshooting? Best,Magnus

Hello Magnus, Welcome back :) Could you please clarify how many disks you currently have in your RND4000 and what's their capacity? Do you want either to replace the old disks with the new ones or to add the new disks, keeping in the NAS both the old and the new ones? Do you have a backup of the data? Could you also please explain in more details what you mean by "is there a limitation for the adress-space which is smaller than 3TB?"? Regards, Erika NETGEAR Team

Hello plingis30000 Is the screenshot attached what appears when you try to access the RND4000 GUI?Could you please clarify how long have you been using the NAS? Do you have access to the NAS data? Which firmware version is installed in the NAS? Regards,ErikaNETGEAR Team

Vi!Yes, its right. The screenshot is from there..It appears as the "first screen" when I have logged in..I have used the NAS for about 7 years..I have access to the NAS and its data.. I can write into it with no problems..Firmware: can I access this information from that screen or in the screenshot?I have for some months never logged in to the administrator vore..Thanks in advance!Best,Magnus

Hello Magnus, So, first of all, I would advise doing a gentle reboot of the NAS. Wait for the NAS to complete the reboot, then try to access the web interface. If this does not work, try to use multiple browsers after clearing temporary files, or alternatively use incognito mode in your current browser. We always recommend keeping a backup of the NAS data. Let me know if any of this helps :) Regards,ErikaNETGEAR Team

Hi!Thanks for your help! Do you have a manual for how to perform a "gentle reboot"? Best,Magnus

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15 Replies

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ErikaMa
NETGEAR Employee Retired
Feb 03, 2020
Hello Magnus,

Sorry for the delay in replying.

I suggest consulting the article ReadyNAS: Volume Expansion, your NAS should be a RND4000v1 with V4.1.xx firmware.

Also, if you check the ReadyNAS Hard Disk Compatibility List you can see that for ReadyNAS NV+ the maximum capacity is 2TB per disk.

Regards,

Erika

NETGEAR Team
ErikaMa
NETGEAR Employee Retired
Dec 09, 2019
Hello plingis30000

Is the screenshot attached what appears when you try to access the RND4000 GUI?
Could you please clarify how long have you been using the NAS? Do you have access to the NAS data?

Which firmware version is installed in the NAS?

Regards,
Erika
NETGEAR Team
- ErikaMa
  NETGEAR Employee Retired
  Dec 19, 2019
  Hello Magnus,
  
  RAIDar is an application that can be installed on a PC to monitor the NAS. See the Support page.
  
  However, OS 4 might not have the option to download logs anyway. At this point, I would advise getting in touch with Tech Support.
  
  Regards,
  
  Erika
  
  NETGEAR Team
  - plingis30000
    Aspirant
    Jan 13, 2020
    Ok, I think I have to do a factory reset and reading back the data from en external device...
    
    I have now 11 of 923 GB free. I will buy new disks. If I buy 2 disks on 4 TB, can I adress about 3 TB using the OS installed in this Readynas NV+? Is there a limitation for the adress-space which is smaller than 3TB?
    
    I also wonder which is the the easiest way to read back the data. Can I put in the disk into the empty case left, and then RAID will take care of the data to the new disks? Or is it better to do a factory reset and then reding back from an external device?
    
    Best,
    Magnus
- ErikaMa
  NETGEAR Employee Retired
  Dec 10, 2019
  Hello Magnus,
  
  So, first of all, I would advise doing a gentle reboot of the NAS. Wait for the NAS to complete the reboot, then try to access the web interface.
  
  If this does not work, try to use multiple browsers after clearing temporary files, or alternatively use incognito mode in your current browser.
  
  We always recommend keeping a backup of the NAS data.
  
  Let me know if any of this helps :)
  
  Regards,
  Erika
  NETGEAR Team
  - plingis30000
    Aspirant
    Dec 14, 2019
    Hi!
    Thanks for your help! Do you have a manual for how to perform a "gentle reboot"?
    
    Best,
    Magnus
- plingis30000
  Aspirant
  Dec 09, 2019
  Vi!
  Yes, its right. The screenshot is from there..
  It appears as the "first screen" when I have logged in..
  
  I have used the NAS for about 7 years..
  I have access to the NAS and its data.. I can write into it with no problems..
  
  Firmware: can I access this information from that screen or in the screenshot?
  
  I have for some months never logged in to the administrator vore..
  
  Thanks in advance!
  
  Best,
  Magnus

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