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Forum Discussion
Pir8radio
Sep 16, 2017Tutor
WAC510 Android Devices Disconnecting constantly
You recently fixed my issue with android devices not being able to connect to the wac510, however they dont seem to stay connected. See below log, let me know what else you need. I've tried disable...
- Oct 21, 2017
Raghu
I received a beta firmware from your colleagues and I must say that my issues have been resolved. Well done to you and your colleagues and NETGEAR. Hopefully this also resolves issues other users have had.
cifellc
Oct 05, 2017Tutor
I have the same exact issue with one of my devices, it was connecting properly but now
i am getting NETGEAR WAC510
IEEE 802.11: Station disassociated due to reason code 8. I have tried everything as well.
Yes I am on the latest firmware, all to no avail. In order to use the device I need to crank up my old access point. So I know its not an issue with the device. Netgear.. Help
RaghuHR
Oct 05, 2017NETGEAR Expert
Hi Carmen,
Can you please share the model & version of your Android device?
Please start a packet capture (refer attached screen for packet capture) before connecting your Android device and capture till you see the issue. You can save and send it us for debugging.
Thanks
Raghu
- cifellcOct 05, 2017Tutor
Applologies, I should have said earlier however my device is not an android its a wi-fi thermostat (sensi by emerson).I I should also have added that it was working properly for a while. I beleive something went amiss in the last firmwar update. However now the issue is just the same as described. I will note that when it was on the network properly the WAC510 gave the OS as being a Blackberry. That I consider strange.
- RaghuHROct 05, 2017NETGEAR Expert
Thanks. Please share the firmware version that was working earlier and share the packet capture as described in my previous reply.
BR
Raghu
- cifellcOct 05, 2017Tutor
raghu, I don't remeber the firmware verstion that worked, my current firmware is 1.5.3.7 so I assume it was the one just before this. If there is a way the tell the previous version please let me know and i will follow up.
I have attached the packet capture file.
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